• Zwee

Overview

Zwee has a rating of 1.5 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zwee most frequently mention fatal failure, customer service, and ipod touch problems. Zwee ranks 744th among Electronics sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • All I get on the order page is the famous "fatal failure".
  • No customer service, no actual building, and no real owners.
How would you rate Zwee?
Top Positive Review

“A little bit disappointed as they are pretty strict...”

Dave C.
5/5/10

A little bit disappointed as they are pretty strict on their 2 items per customer order but very happy with my iphone 3gs and the droid for the missus. Shipping took 11 days but I had a tracking number so I guess its not a big deal as it's standard. Customer only forum is great, they give away lots of free stuff although I've never been able to get my hands on any.

Top Critical Review

“You cannot order anything from this site”

george g.
5/29/13

You cannot order anything from this site. Every time I go to order something it says 'fatal failure' and 'your current IP address is wrong.' They are just trying to get you to buy their "competitors' items at the bottom plus they never answer their phones or email.

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

fatal failure (21) customer service (8) ip address (6) ipod touch (7) better business bureau (3) error message (4) purchase button (3) facebook page (3)
Thumbnail of user edieh
1 review
1 helpful vote
July 8th, 2010

Website itself is ok, but it portrays itself as a retailer with great prices on electronics. Although when you attempt to make a purchase, you get the 'Fatal failure' message. It seems there are many people who have stated the same error message through out the past year. So I don't think it's a new glitch. I've emailed the company and I'm awaiting a response.

Thumbnail of user jakef1
3 reviews
8 helpful votes
April 25th, 2011

After reading these comments, particularly about the one who looked their 3 business locations, I would not shop here. It sounds like they are fencing off stolen goods, considering one of their locations has 1 employee.

Thumbnail of user deborahm6
1 review
1 helpful vote
November 7th, 2010

I attempted to order and fot the same failure message as others. Under FAQ on the site it says this is because you are ordering from a country they don't ship to, but if it is wrong to let them know. Well I live in USA and they ship tp USA so Isent email as site directed. No respomse yet. I tried to send money thru Paypal using their email address but received a message from Paypal that "ZWEE is not able to receive money at this time." So I guess ordering from them is not possible
As Paypal is their only form of accepted payment.

Thumbnail of user kareemj
1 review
1 helpful vote
July 4th, 2010

Ive been trying to order things off this website for the past two months. I will out all the shipping info and when i hit "continue" it takes me to a page which says fatal error. Help anyone?

Thumbnail of user ameyat
1 review
1 helpful vote
May 9th, 2010

I was just wondering if anyone knows how to shop at zwee.com
Whenever I click the 'Make Purchase' button, it gets redirected to paypal.com in the URL, but on the page it says, 'Fatal Failure'. Has anyone encountered this problem before? Am I doing something wrong?

Thumbnail of user chriso1
654 reviews
3,552 helpful votes
May 16th, 2010

I got curious about this site as a result of reading earlier reviews here; I haven't bought anything from Zwee yet and don't have any immediate plans to do so. But I did take the time to pick four items at random, just to see what the fuss was about. Of the four, the Zwee price was lower than the competition on two and higher on two. The main product descriptions were copied from other sites, and where something original was added it wasn't very well written.

Clearly there are items here at low prices, though some are not, and it's always wise to search around before buying anything, anywhere, anyway. I was also expecting far more in the way of customer reviews, and if you like to read these yourself then I'd also look around further for them if I were you.

I also noted that for one item, one of the "competitors" turned out to be Ebay, which is unlikely to be a fair comparison, and in the FAQ, I found the statement that one of the reasons they only use PayPal is because:

"their policies always side with the customer in the case of a dispute."

I think there are some here who may disagree with that. Anyway there doesn't seem to be anything especially exciting here unless you already know what you want and you're just here for the low price. Otherwise, I'd shop around and do a bit of product research before you buy.

By the way, to the unhappy reviewers before me I'd suggest you take Zwee up on this offer, which is in their FAQ:

"You find us an unhappy customer and we'll buy you a steak."

Vegetarians should presumably send protest mail.

Thumbnail of user georgej1
1 review
1 helpful vote
September 9th, 2010

I had trouble ordering as well, I live near them and am going to visit the actual location to see if its legit. I will let everyone know what I find out.

Thumbnail of user felianat
1 review
1 helpful vote
May 15th, 2010

Seriously guys, I'm confused now.
I really wanted to buy something from zwee, but there are some good comments and some bad comments, is there anyone seriously comment on zwee.com???@zwee: Are u sure that ur company is true? If yes, please make sure the shipping things because the money that we pay is not a small amount of money. It will make us worry sick if the thing we order didn't arrive on time... If u are not a real company, please stop what u *******@competitor: If u feel uncomfortable because of zwee, why don't u try a good way to beat them, don't cheat when u do these kind of business, play fair man...@ commentators: Can u add me in my e-mail (*******@hotmail.com), I wanted to know more about ur thought and opinions about zwee, i wanted to purchase somethings from it because the price's good, but i want to make sure it's safe...^^
Thx for the attention.

Thumbnail of user emanuelr
1 review
3 helpful votes
August 28th, 2010

I have exactly the same problem I get an error I can not buy anything. I worried about
I won`t try anymore.

Thumbnail of user natel
1 review
1 helpful vote
December 27th, 2010

Its sounds to good, and by the way has anyone else noticed that the comments on the ipod touch all start more or less the same as in "The ipod touch is... it can..." it sounds like an advertisement FROM THE COMPANY

Thumbnail of user kristiand
1 review
1 helpful vote
July 6th, 2010

I'VE BEEN TRYING TO ORDER SO MANY TIMES PLEASE HELP ME OUT ALL I GET IS FATAL FAILURE SARAH D ANSWER THIS ITS AN EMERGENCY!

Thumbnail of user jimk2
1 review
1 helpful vote
October 27th, 2010

I've been trying to place an order with Zwee for several days. When I click the purchase button, I get the treaded "fatal failure" message. I've tried clearing the cache and changing ever other configuration I could think of. I've applied every recommendation offered by PayPal tech support and the suggestions I could find on the internet. I have called Zwee several times and have only been able to leave messages. Nobody has called me back. I have also sent them several emails using both their web site email page and sending an email to *******@zwee.com. All have gone unanswered. Can anybody help? Is there something I'm missing? Feel free to contact me at *******@aol.com. These people have a number if items that I would love to purchase... if only I could!

Thumbnail of user boomief
1 review
1 helpful vote
July 16th, 2010

Question for sarah how do l place an order i get a failure error when l try to place my order for 3gs iphone

Thumbnail of user kayh1
1 review
1 helpful vote
December 6th, 2010

I think its better to pay a little more for what you want then to go to zwee. I wanted to buy the ipod touch but was a liitle worried about the site when i tried to call. The listed the ipod touch 32g 4th gen at 207.00 which is prob about 100.00 less then everywhere else. I don't have a lot of money and can't afford to loss money. Expsecially when this is basically the only thing i can buy my daughter. If i didnt recieve it in time or didnt get it at all she would have no xmas gift. Stay away from scams like zwee. They don't answer. If they are real they have horriable busness ways.

Thumbnail of user paiseh
1 review
0 helpful votes
Thumbnail of user edwardp
1 review
3 helpful votes
September 22nd, 2010

Hmmm? I have not used ZWEE.com. I just found this review sight tonight in an attempt to find out if they are legit. Wether it be 'competitors' or not, after reading these reviews, I will be choosing to take my business some place else. It is a little depressing as I have long searched for a high ticket item (Canon 5D MarkII).
I stumbled across ZWEE which had it for about $300-400 cheaper. I called their number and can attest first hand to all those other reviews with the "high volume"message. I called four times only leaving a message on the fourth call. I was slow and precise with leaving my information and call back number. That was a few days ago. I think they should have gotten back to me by now.
One think to think about is customer service. Everyone knows it is EASY to buy something from some company, but when you try to return it... Well? In the case of this company(ZWEE) you can't even get through TOO purchase something. Now imagine you have an issue and have to return it. That thought had been elluded to earlier. I just wanted to reiterate it so you can stop and think about that for yourself.
I will conclude in saying I have not had any dealings with ZWEE other than seing there sight and trying to call them. Based on that lack of response and the numerous negative comments (competitors or not) I am choosing to go another way.

Thumbnail of user dant8
1 review
3 helpful votes
December 7th, 2010

OK. First off.

Im not a competitor. I was looking to buy the PS3 from you guys. But my uncle said to check the website out a bit.

I came across this website jabber... and.
Really, i put your address in google earth and...

Lol - look at the screenshot - http://s1207.photobucket.com/albums/bb463/dtoomey123/?action=view&current=zweefail.png

I dunno. And an F on BBB?

Unless i get some feedback i don't think i will be ordering anything.

Thumbnail of user bams
1 review
3 helpful votes
September 25th, 2010

I was about to purchase an Iphone today through their website but as I was reading feedbacks from this site, it seems like something is not right. I did a bit of research, and sure enough, I came accross this from Better Business Bureau:

http://www.bbb.org/west-florida/business-reviews/online-shopping-sites/zwee-in-bradenton-fl-*******

"On at least one occasion, BBB sent mail to this company in an attempt to develop a report. The mail was returned by the Post Office; therefore a complete BBB report at this time is unavailable."

"Customer Complaint History for Zwee LLC
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 1 complaint about Zwee LLC in the last 36 months, our standard reporting period. Of the total of 1 complaint closed in 36 months, 1 was closed in the last year.
Customer Service Issues
No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues."

I'm glad I came across Site Jabber which gave me a second though about the website. Thanks everyone.

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From the business

Zwee sells a range of consumer electronics including video games, cell phones, cameras, gaming consoles, laptops, and TVs.

Company Representative

Thumbnail of user sarahb8
Sarah B.

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