website thubmnail of Zooplus
How would you rate Zooplus?
grey star
grey star
grey star
grey star
grey star
Germany
1 review
0 helpful votes
Follow Boris D.
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Ovo je sramota! Kao prvo, već danima stranica Zooplusa za kontakte ne dozvoljava slanje poruke i stalno ju odbija. Kako radim u njihovo radno vrijeme, ne mogu ih zvati i ne postoji način da se dopre do Zooplusa u Hrvatskoj. Na svoju posljednju narudžba sam čekao na dostavu - jedanaest dana. Paket je u regionalnom centru DPDa proveo tjedan dana, a da ga nisu bili u stanju isporučiti na kuću. Iako sam ih danima zvao, kao i jednom Zooplus, s obje strane mi je obećana dostava najkasnije do sedmog dana. Isporuka je bila jedanaestog. Stoga zbog dostave više od NEĆU naručivati Zooplus. Bio sam prisiljen kupovati skupe pojedinačne pakete hrane za 3 mačke i psa kroz tih 11 dana, čime je po cijeni narudžba postala najskuplja ikad. Veoma sam razočaran ovim iskustvom, dodatno zato što se nemoguće obratiti kompaniji. Konkurencija ispada bitno jeftinija.

Date of experience: April 24, 2025
Croatia
1 review
0 helpful votes
Follow michael w.
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Tried to hook me on monthly automatic orders evwn though I never agreed to it. Then when I called to point to it they were adamant it was me and I know I never asked for this service. Shady practices. Rude customer service agents. Stay away.

Date of experience: August 21, 2024
Belgium
3 reviews
0 helpful votes
Follow Jeanray Q.
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Satisfied customer since 2013
March 11, 2022

Satisfied customer since 2013 for my cats.
Less expensive on products sold at veterinarians.
I have always been delivered the day after the order (placed before noon)
Be careful though because some products are more expensive than in supermarkets

Date of experience: March 11, 2022
Italy
2 reviews
3 helpful votes
Follow Sophie W.
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This is a EU based site has a large range of pet products including food, beds, toys etc.
I have bought a variety of things for my dog on different occasions and have been satisfied with the shipping speed, prices and overall quality of the items.
They provide free shipping for orders over a certain amount (varies per country) and it isn't hard to find things to fill up your basket since there are a lot of great offers available.
They also allow you to collect points on your purchases and then exchange those points for a free product to be added to your delivery.
I recommend this site for any pet owner in Europe.

Date of experience: February 18, 2016
Finland
15 reviews
26 helpful votes
Follow Sun T.
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Great Deals
October 2, 2015

Zooplus makes great discounts and I quite like the fact that all my orders come to my door with no post fees. So I just stack up my cat's food for half a year each time in cans and dry foods both. There are also great deals in animal snacks and toys, one thing I'd like to see is the same variety applied to litters, there seem to be no crumbling wooden pellets still.

Date of experience: October 2, 2015
GB
4 reviews
1 helpful vote
Follow Ben H.
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Our dogs love the tripe from here - can't find anything that offers the same value. The loyalty scheme is good as the redemption options are tailored to your needs. Quick delivery and very quick customer service.

Date of experience: May 9, 2015
France
5 reviews
15 helpful votes
Follow Guillaume D.
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After trying several pet food suppliers we were happy to find zooplus.com as we need specific food for our sensitive british bulldog and they provid it at interesting prices.
We use their service for now 2 years and we were never disapointed, even when i made a mistake after our moving (wrong adress, my fault) they resent us the order with no additional cost.
They send all over Europe i presume ( zooplus.co.uk for GB locals)

Date of experience: December 18, 2014
Canada
2 reviews
0 helpful votes
Follow Terry A.
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Cool, I guess
January 6, 2020

Recently I tried ordering food for my cats and a dog from here. Looks like it is tasty and my pets adore it because they eat it till the plates are empty. Thanks for the quick delivery!

Date of experience: January 6, 2020
Oregon
16 reviews
35 helpful votes
Follow Pizza S.
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Taste like beans
November 5, 2015

Every day I eat dog food because it's cheaper and my ex wife took all my money when we got divorced. Jokes on her because I found the bargain!

Date of experience: November 5, 2015
Greece
2 reviews
6 helpful votes
Follow Demetris B.
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Avoid at any cost
January 9, 2020

3 damaged deliveries, poor communication skills, not even able to understand the problem and properly communicate their views

Date of experience: January 9, 2020
Belgium
5 reviews
2 helpful votes
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Pour mon chat
December 9, 2015

Mon chat a 15ans, il a besoin d'une nourriture adaptée. On peut trouver celle-ci dans des magasins spécialisés comme Tom&Co mais le double avantage de Zooplus c'est une variété de goûts très large et des prix avantageux avec une livraison gratuite. Je suis heureux pour mon cher $#*! d'avoir découvert ce fournisseur.

Date of experience: December 9, 2015

Overview

Zooplus has a rating of 2.8 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Zooplus ranks 88th among Pet Supply sites.

service
5
value
5
shipping
5
quality
4