Zocdoc

My appointment was correctly made and confirmed. What I was not happy about was the ongoing emails. I deal with enough email that truly needs my attention. The amount of emails from you grew to be more than I want to deal with over simple matters such as doctor's appointments. In fact if the unwarranted emails continue I will block the address and stop using your service.

You filed a claim to GROUP CLAIMS DEPARTMENT for me so that I can't visit your office any more.

My wife and I both suffer from chronic pain and have used ZocDoc with mixed results. However in the past month we've scheduled three appointments between us on ZocDoc, and in each case the physician's office has called us back to let us know the information on ZocDoc was wrong, either showing availability that wasn't accurate (meaning we didn't really have an appointment), or listing services the doctor doesn't provide (meaning we had an appointment with a doctor who couldn't help us). It's consumed a lot of time and been a major inconvenience. We won't rely on this site again.

ZocDoc has been convenient for booking appointments online, however I don't believe their doctor ratings are accurate. I visited a doctor that had 4 stars on ZocDoc and had a terrible experience. I did more research on this doctor after the visit and several other patients had very poor experiences similar to mine. Most other sites with a rating system gave this doctor 2 stars at best. I will still use ZocDoc to book appointments but I won't rely on the doctor ratings.

Easy to make an appointment. Won't be quiet after. It feels like making a date with a crazy stalker. Before even going to the appointment, you get several notifications on top of several survey reminders after making an appointment. I probably spend more time filling out these stupid surveys than actually making the appointment. I'm sure this is helpful for people who have a hard time keeping appointments, but it is really overkill.

Several times now I have tried to make an appointment, called the doctor's office and was told that Zocdoc wasn't working. I wanted to contact them, but they don't have a convenient way to do so. These doctors appear to have a lot of available slots, you make an appointment and then find out it's not working. The site has also become riddled with fake reviews, unfortunately. It would be nice if they made an effort to combat that and made sure that making appointments actually worked. It's great when you do get an appointment and it's not broken, but don't trust the reviews.

The website seems simple to navigate but finding a doctor is VERY difficult and limited. I ended up having to use other options to find someone to speak to that's in- network to my insurance seeing as %99.9 are out of network.

I love the concept of ZocDoc. However, I have attempted to make an appointment through ZocDoc Dr. Scott Caesar twice with little with little success. The appointment dates and times and sites do not coincide with schedule. ZocDoc website verifies the appointment as being made, but I will then receive a call from the doctors office stating that the appointment site and time are wrong on the website and would I like to change my appointment. Again, the convenience of making an appointment on ZocDoc would be great if it only worked properly.

I like zocdoc because it allows you to keep track of all your doctors in one place. But I am so disappointed that the insurances are not correct. For example I have deltaCare USA dental the HMO plan. When I search providers with that specific insurance a bunch of dentist show up but when I actually call the offices they don't take my insurance if they don't take it why does it show up. I called over 10 doctors and they all do not take that insurance which makes it frustrating because I just wasted my time.

They refused to publish my critical review of a cardiologist who ordered a test that I suspected was unnecessary and the doctor 's staff acknowledged was just being done for the money. My insurer refused to pay saying it was medically unnecessary. Information a prospective patient deserves to know. Not a credible service. Just another parasite on the obese corpus of American health care. -- Karl V. In NYC

I've tried to find doctor's on this site that accept Illinois medicaid. Whenever the list of doctor's are populated and you click on their profile, I get the "doctor is not in your network". What is the point of using the insurance type as part of the search when the information is inaccurate.

My GP's practice doesn't accept call in appointments and requires patients to use this service. It seems like it would be great to schedule a regular, routine visit. However, that was not what I needed. I didn't need to visit the doctor. I only needed a quick appointment for a blood-draw. There's no option for that on this site. So, I had to schedule a regular doctor's appointment and tie everyone up for 30 minutes for a simple 5 minute blood-draw. I was not impressed.

I've only interacted with ZocDoc when an email was sent to me requesting I check in for my appointment ahead of time. Both times, I checked in but I guess my doctor's office didn't receive the info because they called me to make sure I was coming. The first time, however, I did get to see the doctor without filling out anything. The second time, well, I was already in the system so I don't know why I had to go through all the trouble with Zoc Doc the second time. Great idea, but needs some kinks worked out.

Pros & cons. Overall I would give it only a D at this point. I scheduled an appt. Which was accepted only to be called back and told that the first appt. Available was more than a month away. Why allow scheduling capability if the appt. Will not be honored. I also found that the only docs listed are either in Sarasota or Fort Myers. Hardly ever in Port Charlotte were I live. I look up in the phone book or google and find docs available.

As a provider using zocdoc, I would not recommend this service. They do not take good care of their customers, slow to address problems which are affecting patients ability to schedule. I lost a bunch of business because patients had difficulty scheduling. Zocdoc did basically nothing to remedy the problem and said that no one else was having this problem. In other words it was my problem.

Today, its my very first time to book at Zocdoc. I have some problem with my ear and I couldnt get doctors that fits my schedule because i work 9 to 5. Finally, for the first time i saw a 5:50 schedule. I called their offce just to be sure, but then the guy said this has been booked 2 days ago. I was confused. And i asked him why is this happening and so what will happen if i had booked this and there 2 people in it? He said then if ever someone booked it and i will also book it, they will just call me to let me know. I mean this is sad. Why would Zocdoc show available and its not. Anyways, i booked it still, like a min ago, and I still got a confirmation. Tried it anyway incase the other person will cancel. Will see tomorrow if indeed there are conflicts.

I responded to an email reminder about an appointment. It went to the wrong office. The correct office called me to confirm after I had already confirmed. The wrong office called me to confirm and then the right office called to make sure I was coming to them since ZocDoc told them I was confirmed elsewhere. Honestly, I don't know why doctors would use this service since they are all confirming my appointments by phone anyway.

I have had several mishaps when scheduling via ZocDoc - their system doesn't integrate well into the individual doctors' offices. I don't trust them to book my appointments anymore. So I'll just use the site to search for new doctors- which is still helpful!

I found the app easy to use, great service in finding appointments I otherwise would have to spend more time making. However, the app doesn't allow users to leave bad feedback about zocdoc doctors. We had a pretty negative experience with a doctor and when I tried leaving honest feedback, the app wouldn't let me save the feedback. Like 1 star for waiting (we waited for over an 1.5 in a pediatrician's office.) or the diagnosis was wrong (another 1 star)... Zocdoc would not accept the review.

Users BE AWARE that check-in-forms are kept.
STRONGLY recommend ZocDoc to provide DELETE/EDIT feature to them.

1. How does this start-up comply to HPI/HPC regulatory rules?
2. Can Mr. Jeff Bezos warrant the site security?

Uneventful Thank God

This was my third dealing with Zoc Doc. I don't know whether the medical group that I'm trying to make an appointment for is at fault or is it Zoc Doc. All three appointments that I have made have been canceled and rescheduled at the last minute. It's unfortunate because Zoc Doc is convenient and very easy to use. Hopefully someday they'll get it right.

I was looking for a primary care doc and zocdoc sent me to an urgent care clinic. This was a total waste of time for me and the doctor. They did refer me to a good dentist. I took the time to enter all my mess and history into their site and now can't retrieve that info to give to another doc. Incidentally the dentist couldn't retrieve it either.