• Zocdoc

Zocdoc

Overview

Zocdoc has a rating of 2.4 stars from 1,421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zocdoc most frequently mention doctors office, insurance company, and new patient problems. Zocdoc ranks 12th among Doctor Reviews sites.

  • Service
    136
  • Value
    118
  • Shipping
    38
  • Returns
    44
  • Quality
    106

Proactively asks for customer feedback

This company responds to reviews on average within 24 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
28
11
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What reviewers want you to know

Positive highlights

  • The customer service with zocdoc is the best I've ever experienced compared to any company.
  • I've used ZocDoc a few times now, and I like how easy it is to book appointments.

Critical highlights

  • Unfortunately, doctors office and ZocDoc site are not connected.
How would you rate Zocdoc?
Top Positive Review

“The Dental Commercial”

Patricia M.
2/25/23

My complaint is with the commmercial itself how in the world would someone while going down their list of potential Dr's say one is to EDUCATED it makes her sound like a $#*! for something that was written for her by your company but of course that didn't matter to you let's make her sound like a $#*! it would go over most people head's let's not forget she is black so more than likely they want get it

Top Critical Review

“Worst Customer Service”

John M.
2/1/24

I am a provider who has been using Zocdoc for over 3 years. They are a terrible company to deal with as a health care provider. I don't recommend them and they treat their doctors horribly. If I could give 0 stars I would have. I do not recommend Zocdoc.

Reviews (1,421)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (59) doctors office (45) book appointments (32)
Thumbnail of user patriciam4505
1 review
1 helpful vote
February 25th, 2023

My complaint is with the commmercial itself how in the world would someone while going down their list of potential Dr's say one is to EDUCATED it makes her sound like a $#*! for something that was written for her by your company but of course that didn't matter to you let's make her sound like a $#*! it would go over most people head's let's not forget she is black so more than likely they want get it

Thumbnail of user marys2451
1 review
0 helpful votes
October 23rd, 2020

Doctor Ruwani Gunawardane has been my neurologist for three years She was able to identify my rare condition when no one else could. Her expertise enabled a quick identification, treatment plan and recovery. Her professionalism and care is always portrayed in every visit.

Thumbnail of user frankp298
1 review
0 helpful votes
August 7th, 2019

I visited Atlantic Gastroenterology Center in Brooklyn and was seen by Nurse Practitioner
Inna Zeltser. She was very pleasant. Took an extensive history and physical and diagnosed and gave me a treatment plan for my illness. She was very knowledgeable and thoughtful. I'm very satisfied with my experience.

Thumbnail of user tarasv
1 review
0 helpful votes
March 23rd, 2015
Verified purchase

I didn't like the fact, that some medical institutions in US provide extremely worse quality of service than Amazon. They are rude even before you signed contract that obligates to pay them money. And don't care about customer satisfaction. This site make it possible to filter such doctors, and this is really great.

Service
Value
Quality
Thumbnail of user kathyk48
1 review
0 helpful votes
February 3rd, 2016
Verified purchase

So easy to find medical professionals, see reviews and schedule appointments online. No waiting on hold and easy to view appointment options. I love it and I'm a senior citizen!

Thumbnail of user anneh58
1 review
0 helpful votes
January 20th, 2016
Verified purchase

ZocDoc provides an efficient method of choosing a doctor, without wading through referrals, online research and the dubious recommendations of friends of friends. The professional profiles and reviews by patients give a clear understanding of the credentials and the demeanor of every doctor so that one may choose in advance a doctor with whom one feels comfortable. Every doctor I have chosen through ZocDoc was a winner and will remain on my personal roster of specialists for future reference should need occur. I have also recommended these professionals to others and can say, "don't just take my word for it; look up his/her profile on ZocDoc."

Thumbnail of user maryw113
1 review
0 helpful votes
August 15th, 2015
Verified purchase

Dr. Merola is a very caring and skilled physician. He has been my doctor for over 20 years. Always listens and takes his time with every visit. His wife Rosemary RN is a great partner for him. She is always there to help people as well, showing concern and assuring the workings of the office.

Thumbnail of user lizas4
1 review
0 helpful votes
October 27th, 2015
Verified purchase

Love the website - it is a yelp marries open table for doctors! The site is easy to navigate and offers reliable reviews that i trust. I selected all my doctors (physician, optometrist, podiatrist, dentist and etc) from the site and have not been disappointed. All of my friends use the service now also! It is PERFECT for someone who's new to the city!

Thumbnail of user marniet1
1 review
0 helpful votes
January 22nd, 2016
Verified purchase

I was having trouble finding GP and several specialists in the crowded Central Florida market, letting alone negotiating complexity of new health insurance. Zoc Doc makes it really easy; I found outstanding doctors quickly, got appointments quickly, and received a lot of guidance on making sure my search stayed within insurance network. I found this site a godsend.

Thumbnail of user nr20
1 review
1 helpful vote
January 26th, 2015
Verified purchase

ZocDoc suggested I see a dermatologist, right after another professional friend said the same thing. Having ZocDoc right there reminded me of the importance of this visit, which I made, and now getting treated for skin cancer. So you never know, & it's a good idea to see your dermatologist on a regular basis.

Thumbnail of user sebastianw4
Zocdoc S. – Zocdoc Rep

Hi there,

Thank you so much for sharing your story! We created ZocDoc to be the beginning of a better healthcare experience, and we are so happy you were able to get the care you needed.

Let us know if we can ever help with anything else!

In health,

Mary
ZocDoc Service Team

Thumbnail of user beritj1
1 review
0 helpful votes
August 28th, 2015
Verified purchase

It's basically everything I ever wanted in terms of being able to find health care providers near me, read their reviews, and book them online. Zocdoc has also been very responsive about providers who reschedule appointments and they seem to take feedback seriously.

Thumbnail of user melindaj6
2 reviews
0 helpful votes
December 5th, 2015
Verified purchase

I think ZocDoc is the best thing since sliced bread. It eliminates the hassle of the old way of looking for a physicians for example, the yellow pages which you run the risk of getting someone who may not be a good doctor for many reasons. With ZocDoc it list many physicians of many, many to chose from and it tells you what insurance they accepts and most importantly, patient reviews. I find it very helpful when choosing a physician what other patients views are. I love ZocDoc and I recommend it to all my co-workers and friends.

Thumbnail of user dustint4
1 review
0 helpful votes
November 7th, 2015
Verified purchase

ZocDoc is a all in one friendly web site for all your health needs, so easy to use, and just plane cool!
Thank You ZocDoc.

Thumbnail of user paulk88
1 review
0 helpful votes
April 21st, 2015
Verified purchase

I never did see the dermatologist. I did see his nurse practitioner. Christine Edwards is very competent and into her job. I had a few things I need to be removed and I just kept putting it off. She did just fine at putting me at ease and doing the freezing of all my blemishes.

Christine told me I had really good skin for a 65 year old man. I said thank you. Then thought hey! Is that good or bad? I think it was good for a 65 year old man too?

Thumbnail of user shantih
1 review
0 helpful votes
December 5th, 2015
Verified purchase

I really love this new way of finding a doctor and making an appointment. I love how fast the company gets back to customers/patients when issues come up and the bonus of a Amazon gift card. The customer service with zocdoc is the best I've ever experienced compared to any company. Keep up the great work Guys!

Thumbnail of user malikam1
1 review
1 helpful vote
December 8th, 2015
Verified purchase

Excellent tool, easy to manipulate, instant confirmation, no more worries to take an appointment especially when employees put you on hold then forget you or come back to you after a while to hang off on you. Zocdoc also offers a wide choice of doctors all specialties and the most amazing thing is the straight follow up of the team behind it. I experienced a small problem of having double booking and Ive being called right away to fix everything with sincere apology followed by a gift. Thank you zocdoc team, you are the best and I wont hesitate to recommend you with great pleasure!

Thumbnail of user michelleh123
1 review
0 helpful votes
February 10th, 2016
Verified purchase

I was able to find a wonderful provider who is in network and very close to home through this wonderful site! I had difficulties finding doctors accepting new patients on my insurance provider's site. I will always search ZocDoc first from now on!

Thumbnail of user geraldinem3
1 review
0 helpful votes
January 13th, 2016
Verified purchase

Think this is a great idea. I have used it on a number of occasions and love it.

Thumbnail of user williamm185
1 review
1 helpful vote
January 18th, 2016
Verified purchase

Great experience. Went on line and made an appointment with a Doctor that was recommended by a friend.

Thumbnail of user andreab80
1 review
0 helpful votes
February 1st, 2016
Verified purchase

My experience has been excellent. The staff was courteous & timely. The Dr. was kind, warm and possessed great bed side manner.

Thumbnail of user channaj
1 review
0 helpful votes
July 21st, 2016

I was very pleased with my visit to the dr app. The wait was very long an off person wasn't very helpful, but once I met with Dr Hernandez I knew why it took so long. She is very attentive an sit an talk to you an answer all questions. My app. Was well worth the wait.

Thumbnail of user cheryla25
1 review
4 helpful votes
February 8th, 2016
Verified purchase

Scheduling my appointment through Zoc Doc was so easy and quick. Follow up was another pleasant experience. I hope to bypass scheduling by overwhelmed office staff and use Zoc Doc whenever possible.

Thumbnail of user donnap27
2 reviews
0 helpful votes
April 19th, 2015
Verified purchase

I love using ZOCDOC! I find that I don't put off going to the doctor when I can easily get online and make an appointment at my convenience. I hate calling the dr's office only to sit on hold for 10 min and then going through availabe appts with the staff that do not fit into my schedule. I find on zoddoc it eliminates all the stress involved in making a dr's appt. My only wish is that more doctor's would sign up with zocdoc.

Thumbnail of user teyas
1 review
0 helpful votes
January 8th, 2016
Verified purchase

I had no issues figuring out how to work the site and it was quick and easy to sign up for appointments.

Thumbnail of user ramonc15
1 review
0 helpful votes
December 5th, 2015
Verified purchase

If you need to find a doctor, this is an efficient way than just blindly searching the web. If you need an appointment, this is a great gadget, a lot easier than dealing with doctors' secretaries. It also reminds you of follow-ups. And it saves time and ensures you get all your medical data by allowing you to input data before appointment. Excellent.

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From the business

Zocdoc is the beginning of a better healthcare experience for millions of patients every month. Find doctors you love, read real reviews, book appointments instantly, and more.

Company Representative

Thumbnail of user sebastianw4
Zocdoc S.
Typically responds within 24 days

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