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ZipJob has a rating of 3.6 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipJob most frequently mention cover letter, linkedin profile, and final product. ZipJob ranks 21st among Resume sites.
Proactively asks for customer feedback
I needed a resume that would allow me to get through to recruiters and get interviews, and not get rejected by the auto screening process. In addition, I needed a more concise LinkedIn profile to help accomplish the same thing. Hank C did a great job for me, rewriting my resume and LI profile. Both were well-written and the turnaround time was fast.
I purchased the $189 package with a $75 two day turn around on 3/3. On 3/7 I got an email that my Resume was just assigned to someone. I informed them that if this is just getting assigned, I would like a refund. No reply. I just got an email now on 3/8 stating that they just reassigned it to someone else. So, no reply to my email, no acknowledgement of my request, but time to pass around my order/resume like a "hot potato", got it. I do not recommend ZipJob, many other qualified and quality resume writing sites out there.
A writer was assigned to me, to review & revise my resume, and write a CV and LinkedIn profile. I first was prompted to complete a brief questionnaire where I listed out accomplishments and basic work history. I was hoping that the resume would be crafted taking into equal consideration the existing resume draft, the questionnaire, and conversation with me. What I found, though, was that the resume and CV were pumped out at breakneck speed, with little thought given to content. In order to meet their "3-day guarantee", my writer spit out a version of my resume that was hardly different than the one I submitted in the first place.
After a quick round of reviews, I submitted the resume back with notes and revisions. Rather than read, comprehend, and critically think about the notes and questions I had written in the margins, they were simply added to the resume as bullet points, creating nonsensical run-on sentences and totally out of place items. After pointing that out, I got the standard "thanks for your feedback, we'll be back to you shortly" (paraphrasing) email, after which little to nothing was changed with the subsequent draft.
Overall, I got a decent resume, and they wrote a CV & LinkedIn profile that I otherwise would've neglected or written poorly. But the experiences left a lot to be desired. Definitely not remotely worth the price for what you receive.
Reviews, convenience
Pros:
- They were responsive.
- They delivered the first round within a few days.
- I did acquire a tip or two from my phone conversations with the writer.
Cons:
- I bought their most expensive package and regret it. I'm pretty sure I could have gotten the same results from a lower-cost package. The writing is good but not great and I've had to correct/modify a fair amount of it myself.
- This could be my fault for not reading fine print, but I thought the pitch for quick results would have been based on the customer's timeline, not ZipJob's timeline. They sent my first drafts to me during a week in which I was on vacation and could not respond with edits and then closed my job out when I didn't respond in a week.
I believe it's a good investment to get professional help for resume writing, but would look elsewhere next time. Nothing special here.
Patricia, thank you for sharing your thoughts. Our goal is always 100% customer satisfaction with our product and we are sorry that we fell short of your expectations, but we appreciate your feedback as we constantly look to make improvements.
I thought that nothing was gained from my experience. The corrections to my résumé were minimal and the LinkedIn profile hasn't proved to improve my job search by even a fraction.
It was recommended by the VA.
Who knew you only got 7 days to review the documents!
Something about spending $300 and only getting TWO reviews in a set time amount is crazy! There were some really funky writing issues (completely misused words, bad grammar, etc. and I should know! I've got a degree in English and am used to editing and reading technical writing!)
I wanted help writing a good resume (because everyone needs a little help once and a while! Plus, I'm a busy person!) but I don't feel I got much for my money. I ended up correcting A LOT of the problems myself (was also told I couldn't add things I wanted to add? Like what kind of bull is that? It's MY resume and MY relevant experience.)
Not sure if it was MY assigned writer or what, but this service is lazy, expensive, and in my honest opinion, bad.
HUGE bummer.
Tip for consumers:
just don't use it! Research better than I did
Products used:
Resume rewrite (the expensive plan), LinkedIn Rewrite, Thank you letter, coverletter, their version of Indeed
The whole organization does great in terms of trying to satisfy the customer. You can notice that value, but the final result of the product is not so great. Scanning the finished job in their own platform under a different name and email will give a poor feedback even thought that is the product they delivered. Also this resume has not increased at all the amount of interviews I have had, and finally every time I read this and my previous resume I dont feel this is stronger or much more professional. This hasnt impressed anyone, not employers not me.
Customer Service 10/10
Resume Review System 1/10 (everything you upload is pretty bad and you shouls STOP applying immediately with it, INCLUDING the one they developed)
Final Product Quality 6.5/10
Products used:
CV and Cover Letter
This was an okay experience, it did have a quick turn around but my resume is cookie cutter. Although I expressed my intentions, we only made it halfway there. Also, there were quite a few typos in my material.
Helpful, but haven't seen much positive responses from recruiters
I found this to be very time consuming and in the end have a resume that still has not produced interviews. I am an older workforce candidate and have a wealth of knowledge. I requested a skills resume and received it of push back on that request. Instead I have a chronological resume which does not represent me well. When I asked for a revision the end result was a resume with job history moved around... Do your research for the best bang for your money.
If you are not good at writing a resume, they can help you with the format and finding the right words to put things together for you.
However, my experience is:
1. I was assigned a resume writer who is not familiar with my field. The first draft I received was extremely disappointing. It seems he just took my resume and reformat it.
2. You will need to review the resume and raise sensible questions to improve the content.
3. The good news is, my resume writer is patient and answer the questions. He made changes requested. But I still hold my doubt in the final resume whether it could have been done better. I think it will be different if it is written by someone who knows my expertise and fields.
It is ok, but why would I pay for someone who does not know my field at a higher price.
I pay for a professional service expecting someone who is skilled in resume writing and know my field but end up with feeling having a graduate who knows to do the right thing, but still learning.
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Hi Josh,
We appreciate your candid feedback and will have a member of our support team contact you directly to get this resolved as quickly and equitably as possible.
We look forward to helping resolve this issue.