One star is even a stretch.

I am currently in the middle of trying to get just a partial refund for services that we paid for, that have not been delivered.

The logo designs were lazy. They would send several ones that were so similar, and it was like pulling teeth to get them to some that we even half way would consider. We settled on a logo because we wanted to get the process going and completed.

We stressed in the beginning before payment that we were on a time crunch and needed fast service. We were okay if that couldn't happen, but we were assured that they could do that. Here we are one month later and we still do not even have our letterhead completed. We have the logo and few things like business card, email signature and envelope, but still no letterhead. That's unacceptable. We wanted to get social media up and running so we stressed that to them... they gave us one picture with our name on it. THAT IS IT! THAT WAS THE SOCIAL MEDIA or FACEBOOK PAGE DESIGN? My child could have done that.

The response time is a joke. It takes hours and up to a whole business day later to hear anything back. I am currently on day 4 of waiting on my last request. We don't have that much time to go back and forth. But if I were to get online and initiate a chat for new service, the guy I need to speak to answers immediately. I just did that option and he won't speak to me via chat now. I cannot call them because the connection is so poor that I cannot hear them and they cannot understand me. The poor connection and language barrier makes the phone service a joke.

I have tried to speak to someone who is above this Alexander Thomas, but I don't get that option. He is always the one on chat and always the one on the phone. I am starting to wonder if this is a hoax?

Their website says you can submit a refund as long as its within 90 days but we are steadily getting denied that option. Since we have received a logo and some of the beginning documents, we stated we just wanted a partial refund. That is very reasonable request. We were denied. We are just ready to be done with this company and get half of our money back.

It should not be this hard to get service and honestly, a refund for half our costs is the LEAST they could do. I have not been ugly one time but it has been hard. This is not right. We are willing to pay for the few things that we have received but not for everything else that we HAVE NOT.

As someone who owns a business myself, I cannot imagine doing this to a customer. I cannot imagine taking someones money and not giving them what they want.

I was referred to zilliondesigns.com by another individual, within minutes of creating a project and turning down the upgrades, I received a call from a rep. He said if I purchase anyone of the upgrades, then I could get all of them. Of course I went for the cheapest upgrade the $15 guarantee. Nothing was addressed over the phone about policy and it doesn't state on the site next to the guarantee while you are checking out that this means you will not be able to get a refund. But it does state you can get a refund.

For 7 days we got flooded with 323 submissions. Of the 323 submissions ONLY 5 designers took note of our requests and guidelines. We are a dog food company. Contestants issued numerous designs with CATS in the logo. All of the designers were addressed with stars and comments from me personally. I gave not only individuals guidelines to follow but also left 2 messages on the community board. However that never seemed to work. How more specific can Font type: MODERN, BOLD, FUN, Non-CURSIVE nor Curved... can be? More submissions with cursive and curved fonts appeared in the competition.

I gave star ratings from 1 to 3.

During the contest I received a call from my rep, he asked how the contest was going. I told him we were not happy with the submissions. The quality of work is amateur and the community are not complying to our requests. He actually agreed with me and said if we extended the competition, he would reach out to designers who have won multiple contests. Well, that never happened. And he also said if we are not happy then a refund would be issued.

Upon the end of the competition, I called and mentioned how unsatisfied my company was with the submissions and the fact that the community did not follow the guidelines we requested.

He said well we can't issue an refund because it's a guaranteed contest. Meaning you guaranteed you would select a winner. And you must. I repeated why we wouldn't be selecting a winner... NONE of the designs were of the quality we were looking for and out of the 323 submissions only 5 designers attempted to follow the guidelines and of the 5 designers only 1 took respectable notes however it still wasn't up to the standards we were hoping to achieve.

The site guarantees that it offers the best designers and we will be happy. It failed in providing our company with those designers and we are not happy.

Beware of rating stars. If you rate stars like the suggest, they use that against you when you say you didn't like the designs. If you do NOT rate with stars, they also use that against you saying you didn't communicate with the designers if their design was good or not.

I did everything:

1. Rated STARS
2. Left personal messages with more direction with designers (good or bad)
3. Left 2 messages on the community board for new designers and old designers to review before submitting
4. Supplied the community with very simple and helpful directions to try to achieve the logo we wanted.

Non of that worked!

The Manager Syed Ali sent us an email and this is what was stated:

Hi Justis,

Its sad to know you did not like any of the designs. I can fully understand your concern and apologize for any inconvenience caused. However, I have noticed that you have received 323 designs from more than 40 designers. Also you provided high star ratings that shows likeness towards designs. Our design community worked so hard and followed your instructions throughout the project.

Unfortunately, as per our terms and conditions http://www.zilliondesigns.com/terms section 3 clause H (a) Guaranteed Contests. Contest Holder/Client agrees to select a winning draft if they opt-in for a guaranteed contest, within seven (7) days from the end of their project. Refund will not be issued for a guaranteed contest whether it is just launched or created new.

Since it was as first time you used our services therefore, we can make an exception in your case and can offer you the following.

1. We can offer you a new project with the same prize money.
2. You can keep this amount as a store credit for six months.

Please let me know how you would like to proceed further so that I can inform the relevant department.

Also find below email that was sent to you from John about your project which also included explanation about guaranteed upgrade.

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NOTE again... the Guaranteed policy is listed on the TERMS page of site. I was in the checkout page and the sales rep manipulated me into purchases a guaranteed upgrade.

The email sent to me... after I already paid and it says even in the email cannot get a refund if it was just created.

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This site is more concerned with collecting money and running than truly providing customer satisfaction and assurance.

DO NOT USE

Worst policies.

I love MB. It`s the best site for me.

Their administration department sucks