• Zetronix

Zetronix

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Overview

Zetronix has a rating of 2.26 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zetronix most frequently mention customer service, tech support, and credit card problems. Zetronix ranks 62nd among Surveillance sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very bad customer service and i have not received my money back instead i had to file a claim with the bank.
How would you rate Zetronix?
Top Positive Review

“Quick Shipping”

David J.
6/22/20

Great product, quick shipping, I purchased their S10 camera, works very well! I recommend to my friends and family.

Top Critical Review

“Fuma - Dummy Smoke Detector - useless as advertised and promised”

J K.
9/11/23

Prior to purchase I asked if the unit could be plugged in (difficult to access location). Was informed it could be. Purchased this along with USB charger and assumed I had time to plug in the unit, as the ORIGINAL posting stated 6 Month Battery {company has since changed this "misinformation"}. Unit needed recharging every 1-2 weeks. After many emails regarding that, I was told battery was only good for 6 months, if it wasn't used (NO Motion Detection?) Excellent news for a "Hidden spy cam". Informed them that while plugged in the unit strobed a green light. Was told they would look into this. I finally received an email claiming that "they covered the unit in Black Electrical Tape", hoping to fix the issue. Indeed, nothing like a HIDDEN smoke detector covered in black electrical tape to remain surreptitious. Yet, this does not stop light from around the base (where it attached to wall or ceiling). On top of this, the plug into the unit is 1/2" deep and can NOT be used while attached to the base. Not even worried about picture quality - nice pink\purple\magenta shading on everything?, or the fact that recharge takes 1-2 days and unit needed to be reinitialized each time. To return, they want a restocking fee and I need to pay for return. Even though I was given false information prior to purchase. Also, should I return and purchase something else, I will pay a second import tax (Canada). Understand Zentronix is not responsible for initial tax however, if given correct information in the first place I would've purchased something else and paid this tax the once. Guess next step is to contact Master Card nd dispute the purchase.

Reviews (87)

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customer service (17)
Thumbnail of user yanit2
1 review
0 helpful votes
April 7th, 2018

I bought a Usb cam and a micro SD 8GB and I only received the usb and no micro sd 8GB. I hope you can do something about that

Thumbnail of user wendyf52
1 review
2 helpful votes
February 20th, 2018

I'm pleased with the app functionality, picture quality, the discreteness of the camera itself, and the general use of the clock but there is some kind of reset function that makes the camera turn itself around facing towards the back every 24 hours so I have to reset it which is a pain to have to do. The clock is in a space where the back faces the wall so once it resets the camera function is rendered useless. This is why I'm giving the product 3 stars, otherwise I would give it five.

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About the business

Zetronix is your one-stop shop for high tech spy cams, spy pens, nanny cams, GPS tracking device, dash cams, sports cams and much more.

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