Zazzle AU

Ordered a blanket for my mum over 3 months ago and I'm still waiting. It was off her granddaughter to keep her warm while she was unwell and unfortunately she has now passed away so will never receive the blanket (if it ever even shows up)
I cannot sign into the website to contact them. No matter how many times I reset my password, it continues to tell me my details are incorrect and therefore I can't sign in to get in touch with them

If I could rate this company below zero, I would.
I ordered a custom hat online:
1st - Beware of their 12 day delivery advertisement, that really means from when they actually decide to make it, from there its 12 days to get delivered to you. OR as in my case, you don't get the product at all. I patiently waited a month before following up that my product still hasn't arrived.

They then said they would remake it. It has now been 2.5 months and still no product. Best of all I contacted them SEVERAL times and every time they couldn't even give me a simple ETA. I would get generic emails from a "Customer Service" representative. I ended up having to cancel my order, because clearly they don't care about their customers or delivering products. I don't even think they are a real company. USELESS

I recently ordered two shirts from Zazzle for my partner, I have used the site before and had no problems. This time however has been a nightmare. I updated my address on the site and made my purchase, for some reason the site only updated my billing address but not my shipping address. My shirts are now being sent to an address I no longer live and have no idea who lives there. I have emailed the company three times with no replies, the only contact numbers they have are American number. I now receive an email saying my order is being shipped, still to the wrong address. 'This situation is so stressful and upsetting, these shirts were meant to be a gift and now I probably wont even receive them. Terrible customer service.

Hi,

I ordered a Trotsky mug for my class teacher. I am an Australian HSC History student and are awaiting the arrival of my mug. I ordered it on the 14th of September hoping it would arrive in time to present before school finished and it has not arrived. I did not order tracking as it was as expensive as the product itself. Any information about the whereabouts of my order would be greatly appreciated so I can pass it on to my classmates.

I understand it may be my end however I would like some confirmation if the product has arrived in Australia.

Many thanks,

Hope to hear from you.

Ordered their Custom Foil Gold Logo Elegant Linen Business Card after seeing all their photos with the business cards with Gold Foil only to find out that they don't actually offer GOLD FOIL despite it being in their description, title and photos. Currently they are trying to get out of giving me a refund despite this being false advertising so i will be taking it to fair trading.

I placed an order for "NATO Magnets" with Zazzle on 21 February 2012. It was processed on that date and shipped two days later. Although it took longer then promised to receive my shipment, I did not take into consideration the interminable delays that would occurr as a result of the enhanced security system between the USA and Canada. I spite of these delays, I still received the items in a very reasonable time.
The items that I ordered totally met my expectations, and at a very reasonable price. I was allowed to customize my magnet to include the words "NATO" and "VETERAN", something that I had never encountered on any other site. I highly recommend Zazzle to any serving and/or ex-military member for the great selection of military memorabilia and, for providing a very satisfactory online shopping experience. THANKY YOU ZAZZLE.