I've been using this service for a couple of years, it has gotten worse and worse over time and I'm finally cancelling it. It used to block the spam and allow the real calls, now it blocks the calls and allows the spam. I'm sick of getting voicemails in Chinese from foreign numbers, along with threatening fraud calls telling me I will be arrested. I'm sick of missing important calls and suffering as a result. I'm sick of being forced to let unfamiliar calls ring through to voicemail because YouMail isn't screening them properly.

I had a surgery I waited years for. A week before the surgery the hospital tried to call me repeatedly because they needed me to go in for pre surgery blood work. YouMail blocked all of the calls and didn't even send me a message about the missed calls. I didn't find out the hospital had been trying to reach me until I showed up at the hospital for the surgery. They turned me away and told me the surgery was cancelled because I didn't have the blood work done. It took 6 months for it to be rescheduled.

Then there was the day that some robocaller went nuts and started calling me from different numbers every half hour for an entire day. It was all Chinese language voicemail messages. YouMail didn't block a single one of those calls.

Today I'm waiting for a grocery delivery. The store has called me in the past and I've answered the number. It's a local number, not toll free. The calls came through every time - except today, when there was an issue with the items I ordered. YouMail blocked the call. The number does not accept calls so I can't call back. Who knows what's going to happen with my order. I often wonder how many important calls YouMail has blocked over the years and what I've lost due to never receiving important calls.

Overall, their app is garbage, overly complex and missing half the options that exist on their website. When they block a legitimate call, on the screen that shows the number there's no way to whitelist it. That can only be done on their website. Tonight blocking the grocery delivery number was the last straw, so I tried to deactivate their service in their app. All that happens is it dials a few codes, I get a message from my provider "deactivation complete" but when I click OK the crapp repeats sending the codes to the provider, over and over.

Another irritating thing about their app is that they constantly send annoying notifications to my phone telling me that they're protecting my phone. It also repeatedly reposts notifications I delete, like "call blocked". I don't need my notifications to be cluttered up with their garbage. I want to be notified of real texts, calls and other messages, not their self promotion messages. I'm paying for their service, I don't need to pay for their ads on my phone.

I'd rather put up with a few spam calls than pay to miss the important ones. Goodbye, YouMail!