• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

Overview

Yodle has a rating of 4.6 stars from 2,030 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 1st among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • Today I called customer service for help with several items on my website.
  • When I first got a call from yodle I was pretty anxious about joining as many young new business owners are.
  • 2018 Customer Choice Winner

Critical highlights

  • Yodle advertises this studio as closed and with a bad phone number.
  • I received a cold call from a sales representative (Matthew) and he was rude right from the beginning.
  • I never got to try the service because the sales person (Austin Lipp) was very pushy and rude.
How would you rate Yodle?
Top Positive Review

“Good Service”

Márcia A.
9/28/23

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Top Critical Review

“Don't Use this company”

Jim J.
4/29/21

I have been with Yodle for about 4 years now. Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly. They do not help your business grow or increase your seo or organic ratings. When you call & question them they become rude beat around your question. They say one thing & do not follow thru. They were bought out by web.com about 1 year ago no improvement. Look else where as I now have signed up with another.

Reviews (2,030)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user mrciaa
2 reviews
3 helpful votes
September 28th, 2023

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarkaranindita0492
1 review
0 helpful votes
May 12th, 2023

Very straightforward and user friendly. Very informative and easy to understand. Great services and keep up the good work.

Thumbnail of user sergeyk106
2 reviews
0 helpful votes
May 1st, 2024

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough.
Since I had nothing more to lose I decided to ask for help from professionals.
They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning.
I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer.
I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that.
I can't recommend them enough!

Thumbnail of user leonidp1
5 reviews
0 helpful votes
December 8th, 2021

Advertising is an unfamiliar sphere for me, because I believed that my business can easily be run without any advertising. Of course, I was mistaken, because avdertising matters a lot, especially nowadays when the sphere of online marketing and online advertising is developing and already have plenty of results. I decided to apply to special services which could help me with advertising. I applied here and asked this company to hlp me with advertising. They explained me everything and set up advertising. I have already got plenty of customers and this service is awesome.

Thumbnail of user mitchellg24
1 review
16 helpful votes
January 15th, 2016
Verified purchase

Today I had the pleasure of speaking with Michele@ Yodel. She was amazing with her answers for questions that needed to be addressed. She went above and beyond to fill me in on the important items that it would take to have a successful web site and
What would be expected of us to assist the Yodle team as we work together for a complete package. We at Classic Home Service Inc.are very pleased to have Yodel as our marketing team for my business

Thumbnail of user jessies45
1 review
15 helpful votes
April 7th, 2016
Verified purchase

Every time I have had a need regarding my partnership with Yodle my experience with their customer service team has been outstanding. Most specifically a lady by the name of Michele whom I had the pleasure of working out some issues and changes I needed made. Not only was she professional but she was also very down to earth and even had a great personality which made our conversation fun. She made me trust in the fact that they truly are The right partner for me.

Thumbnail of user bertp7
1 review
15 helpful votes
March 8th, 2016

I received a call from Tamika a specialist of Yodle just to check up on my progress with the ability to use the portal and dashboard. The one thing about this company is they are genuinely interested in you receiving all the training it has to offer. They truly want you to succeed with their product. Tamika was very detailed in training me to what I should be doing on a daily and weekly basis. I really feel that they care for my success. So far I am totally pleased. Bert P.

Thumbnail of user jeffreyw223
1 review
10 helpful votes
September 28th, 2019

Le produit était excellent, la livraison a été longue, mais je comprends pourquoi. Mais dans l'ensemble, nous avons passé un excellent séjour et je continuerai à utiliser ce site.

Thumbnail of user mikel235
1 review
10 helpful votes
March 2nd, 2016
Verified purchase

We have been in business since 1971.
Never before have I been so pleased with a marketing platform like this.
The ease of operation is remarkable. The wealth of information available at my fingertips has enabled me to immediately steer our marketing in the proper direction.
My favorite option is the Review requests and Automated email controls. This platform has shaved hours off of my weekly work load and has shown immediate results leading to more sales.

Thumbnail of user clovise
1 review
0 helpful votes
December 15th, 2015
Verified purchase

I am a new customer of Yodle and just completed the online session to create our website and learn all the features of Yodle's marketing program. I am impressed with the professionalism of the staff and the completeness of their web marketing capabilities. It is providing me with all the tools I wanted and several more that I didn't know about. I am very excited about our new web marketing program. I believe it is going to be a big success.

Thumbnail of user rons37
1 review
2 helpful votes
November 13th, 2013

We really love our rep, she has been able to really turn things around for us and has gone above and beyond. When we have a request she turns it around in 24 hours.

On a side note, I am astonished at all of the bad reviews coming from others, my experience with their paid search team has been nothing but positive and coming from an agency background, that says a lot.

Thumbnail of user gloriat17
1 review
0 helpful votes
March 2nd, 2016

So far I have had great communication with the customer service staff at Yodle! They have answered all of my questions and have scheduled repeated phone appointments with me to help me get my account set up and show me how to use the tools and resources that are now available to me! Today I worked with Tamika and she was wonderful in explaining certain features and walking me through the features that I need to focus on! So far I am happy with my investment!

Thumbnail of user peterz9
1 review
2 helpful votes
August 6th, 2015
Verified purchase

My Initial experience with the site and the staff in setting my account/website up has been awesome. The "dashboard" is really easy to use and seems very intuitive.

Thumbnail of user shariw3
1 review
1 helpful vote
December 17th, 2014
Verified purchase

Courtney was awesome to work with! She absolutely understood our needs and helped up work on some of the issues we had with our site. Thanks Courtney@

Thumbnail of user richards135
1 review
1 helpful vote
April 8th, 2015
Verified purchase

I had a difficult experience with Yodle and felt that I had not gotten the value that expected. Tiffany Hernandez was fantastic, patient, and reasonable.

Thumbnail of user stevee29
1 review
1 helpful vote
February 24th, 2016
Verified purchase

I received a call today from a Yodle coach who gave me several good pointers and made me feel enthusiastic about the program. The future is bright!

Thumbnail of user billyb60
1 review
1 helpful vote
December 4th, 2014
Verified purchase

Called with a couple concerns, talked to Jaime, & walked away from the phone call feeling much better. He was more than satisfactory in addressing my concerns. He was very nice, very personal, felt like I was talkin to one of my buddies.

Thumbnail of user glennw26
1 review
0 helpful votes
June 24th, 2015
Verified purchase

Our initial set-up call was easy to follow, efficient and inclusive. Our customer service rep was pro-active and patient. We look forward to watching our business grow through this service.

Thumbnail of user melissam45
1 review
1 helpful vote
December 10th, 2014
Verified purchase

Rep answered all my questions quickly. I felt he heard what I was asking and was responsive. Happy with Yodle's customer service!

Thumbnail of user aprill19
1 review
0 helpful votes
April 13th, 2016
Verified purchase

I am excited to work with Yodle! The dashboard is easy to use and when I needed help they set aside time to answer all my questions and walked me through all that I needed to know! They were really looking out for my business' best interest. I feel very confident that I found the right company to help my business grow!

Thumbnail of user josepho20
1 review
0 helpful votes
July 16th, 2015
Verified purchase

Courtney was very nice and patient with my schedual and lack of computer knowledge. Looking forward to useing my mobile device because im always on the go and rarely use a computer

Thumbnail of user annw67
1 review
0 helpful votes
May 24th, 2016
Verified purchase

Great customer service. Bonnie was knowledgeable and a great help showing me how to get the most out of my yodle service.

Thumbnail of user chrisb116
1 review
1 helpful vote
February 24th, 2014

I have had a fantastic return on investment with Yodle. They have been very professional and doubled my business in 3 months. My marketing consultant Kerry has done a superb job at working with me and my budget to grow my company. I actually had so many phone calls I couldn't keep up. Thanks Kerry and Yodle!

Thumbnail of user dm303
1 review
0 helpful votes
March 12th, 2016
Verified purchase

Everyone has been very helpful and the marketing tools are off the map. I feel this is exactly what my business need to compete with the big boys. I'm so excited.

Thumbnail of user benc164
1 review
0 helpful votes
March 18th, 2016
Verified purchase

We are new to Yodle. The representatives are very helpful and knowledgeable. They get 5 stars from us!

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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