Yodle has a rating of 4.6 stars from 2,030 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 1st among Advertising sites.
Proactively asks for customer feedback
Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.
I have been with Yodle for about 4 years now. Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly. They do not help your business grow or increase your seo or organic ratings. When you call & question them they become rude beat around your question. They say one thing & do not follow thru. They were bought out by web.com about 1 year ago no improvement. Look else where as I now have signed up with another.
Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.
The saleswoman was extremely rude and unprofessional with my staff. We get hundreds of calls a month from real clients and she was outright aggressive and combative with my legal assistant when she refused to handle the intake process including asking about the company she allegedly had a claim against (i. E for conflict purposes) - stop lying about what you are selling.
Very straightforward and user friendly. Very informative and easy to understand. Great services and keep up the good work.
I have been with Yodle for about 4 years now.
Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly.
They do not help your business grow or increase your seo or organic ratings.
When you call & question them they become rude beat around your question.
They say one thing & do not follow thru.
They were bought out by web.com about 1 year ago no improvement.
Look else where as I now have signed up with another.
Straightforward and user friendly. Gave an explanation in detail and made sure I understood everything before continuing
My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough.
Since I had nothing more to lose I decided to ask for help from professionals.
They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning.
I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer.
I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that.
I can't recommend them enough!
They have charged my small business over $900 a month to establish a website and to drive leads on google. When I had my now internet savvy children check out my small business google account as my business has been suffering it was barely populated, not complete, not linked to all of the other websites- yellow pages, uber, yelp, etc. Whenever I have complained with yodle their response is that I need to pay more and more money. Complete waste of money. Do not use.
This is not so much a complaint against Yodel but a complaint against their delivery drivers.
One particular driver is bad mannered, argumentative & lazy.
He refuses to deliver items to residents accomodation expecting to dump them at our concierge office.
Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour.
Advertising is an unfamiliar sphere for me, because I believed that my business can easily be run without any advertising. Of course, I was mistaken, because avdertising matters a lot, especially nowadays when the sphere of online marketing and online advertising is developing and already have plenty of results. I decided to apply to special services which could help me with advertising. I applied here and asked this company to hlp me with advertising. They explained me everything and set up advertising. I have already got plenty of customers and this service is awesome.
My boyfriend started a business and found Yodle and was promised all these things and that his business would be listed on the first page of Google if he has 3 good reviews. The website design was horrendous. We're still on page 4. He's complained several times about the company name that they messed up on. It's cost us more than we can afford. He's currently cancelling.
My business has been a client of Yodle for around 10 years, the only reason I stay with this company is they have provided results. I do know I am getting a bang for my buck, initially they help me capture reviews.The web site is some what antiquated, but is generating leads for the business.My biggest concern is I do not have a dedicated rep. For my account, any correspondence has been initiated by myself, was less frustrating to do business with before merger with web.web. These issues are why my rating is only 3 star(Closing) employees have been helpful. Rick Milbert---Milberts Car Care Inc.
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Today I had the pleasure of speaking with Michele@ Yodel. She was amazing with her answers for questions that needed to be addressed. She went above and beyond to fill me in on the important items that it would take to have a successful web site and
What would be expected of us to assist the Yodle team as we work together for a complete package. We at Classic Home Service Inc.are very pleased to have Yodel as our marketing team for my business
I just had the exact same experience. I paid almost $2k for 6 mos in advance. After that i never heard from anyone until May 5th where they charged my account $299. I called to tell them I didn't get anything from their service and wanted a refund and they said no refund for this months charge. That is BS. Not only poor product, poor representation, but they should sent a notice of upcoming charge. It like stealing money.
Hey Rose,
Very sorry that you had this experience - please contact us via private message and we'll attempt to resolve.
-Mike
They've been charging me forever... they never call me to check on me, never emailed me, never sent me a letter, just kept charging my card w/o my consent--and then they did nothing worthwhile for my business. When I tried to cancel, they made it hard on me to cancel too!
Every time I have had a need regarding my partnership with Yodle my experience with their customer service team has been outstanding. Most specifically a lady by the name of Michele whom I had the pleasure of working out some issues and changes I needed made. Not only was she professional but she was also very down to earth and even had a great personality which made our conversation fun. She made me trust in the fact that they truly are The right partner for me.
I have had nothing but issues with this company. Paid way too much money with no return. Upon completing a survey that I was not satisfied, I heard from not one single rep at the company. When I asked for a refund of payment after my contract ended at it was month to month, I was informed that they cannot provide ANY refunds. Read the fine print of our legal contract. Definitely not good business.
Hello Elizabeth,
We're very sorry that you didn't receive the results you had hoped for, and we'd be happy to look into your experience. Would you remind sending us a private message with your account identifier so we can investigate?
-Mike
I received a call from Tamika a specialist of Yodle just to check up on my progress with the ability to use the portal and dashboard. The one thing about this company is they are genuinely interested in you receiving all the training it has to offer. They truly want you to succeed with their product. Tamika was very detailed in training me to what I should be doing on a daily and weekly basis. I really feel that they care for my success. So far I am totally pleased. Bert P.
Can't believe I allowed their sales guy to sign me up. Alarms should have gone off when he said 'if this doesn't work, you will never trust another salesperson again'. Not the end of the world but they are asking more for cancellation of the contract then it costs to stay.
Hey Mike,
Very sorry you had a poor experience, and am happy to look into this if you'd like to private message me your account details.
-Mike
First of all they tell you one thing on the call and another in the contract, which makes it hard to cancel service. I was told that I could cancel anytime with no additional charges, but now I'm told that the contract states that their is a cancellation fee,
The major issue that I discovered is that they want you to pay for service for at least 3 months (although they try to sell you on six months) before you see any results. WTF! Why not charge you when the results pour in?
I'll let my AMEX card deal with them. AMEX has always come through for me.
Hey Fred,
Sorry there was some sort of misunderstanding around the contract terms of the product you purchased, would you mind sending me some additional details about your account so that I can see what went wrong?
-Mike
This Asian online store has the best and most selection when it come to everything. Great details and reviews from customers. Love to know that the items are real. Services are great too.
We have been in business since 1971.
Never before have I been so pleased with a marketing platform like this.
The ease of operation is remarkable. The wealth of information available at my fingertips has enabled me to immediately steer our marketing in the proper direction.
My favorite option is the Review requests and Automated email controls. This platform has shaved hours off of my weekly work load and has shown immediate results leading to more sales.
I am a new customer of Yodle and just completed the online session to create our website and learn all the features of Yodle's marketing program. I am impressed with the professionalism of the staff and the completeness of their web marketing capabilities. It is providing me with all the tools I wanted and several more that I didn't know about. I am very excited about our new web marketing program. I believe it is going to be a big success.
We really love our rep, she has been able to really turn things around for us and has gone above and beyond. When we have a request she turns it around in 24 hours.
On a side note, I am astonished at all of the bad reviews coming from others, my experience with their paid search team has been nothing but positive and coming from an agency background, that says a lot.
They put hard sell on and don't delivery any leads! All sales and no substance! Literally delivered no help, no leads, zero sales! Hold you to 6 month contract. Signing up required on first phone call! After sales call, you are send to Caribbean tech staff that knows nothing and doesn't care! 0 rating if I could! DO Not ever use this company
Hi Andy - I'm sorry to hear you didn't find success with Yodle. I'm particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you are open to sharing more details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.
Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
Dear Sadie,
Very sorry that you had issues with the service, if you have any further problems please private message me your account details and I'll be glad to assist.
-Mike