• YesAsia

YesAsia

Overview

YesAsia has a rating of 4.5 stars from 510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YesAsia most frequently mention free shipping, customer service, and kpop albums. YesAsia ranks 1st among Figurines sites.

  • Service
    46
  • Value
    48
  • Shipping
    49
  • Returns
    23
  • Quality
    48

This company does not typically respond to reviews

Positive reviews (last 12 months): 71.4%
Positive
5
Neutral
0
Negative
2
10
See all photos

What reviewers want you to know

Positive highlights

  • Product as described; good communication & customer service; speedy shipping; AA++

Critical highlights

No critical highlights yet

How would you rate YesAsia?
Top Positive Review

“Rare Korean Artist music”

Santiago P.
12/21/23

I was quit happy that I was able to find a website that would have the music I was looking for, and some reviews said the prices would be too high, but the albums I found were decent, now just have to wait for them to come in. Purchase process was fairly simple and straight forward, and payment options were great as they allowed additional to entering a card number. Only thing is now I have an account I don't know if I will use again, but who knows.

Top Critical Review

“Free international shipping is a little misleading”

Claire P.
2/14/24

Good product selection; however, it's not free international shipping to the US. I recommend they change the wording so it's not misleading.

Reviews (510)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user clairep269
1 review
0 helpful votes
February 14th, 2024

Good product selection; however, it's not free international shipping to the US. I recommend they change the wording so it's not misleading.

Tip for consumers:
That international shipping to the US is definitely not free!

Products used:
CD

Shipping
Thumbnail of user ss747
2 reviews
16 helpful votes
December 4th, 2020

Must order $89 minimum to get free shipping or my shipping charge was $28. That's insane. And a lot of the items takes 14 days to be received by them from other sources before shipping to me. That's almost a whole month wait.

Products used:
records

Service
Value
Shipping
Returns
Quality
Thumbnail of user an71
1 review
0 helpful votes
July 27th, 2018

Selection of media ok and everything ok until you want to pay, that's the two stars it's worth. But then, when you want to check out, whether with paypal or not, some required buttons are not displayed in all browser versions, so you have to re-try and re-place your order with different browsers and versions again and again, and reload again and again, until at some point, one or the other the buttons appear and you can proceed. Unusable for everyday use. This is my experience not just once, but several times in several months. Why not just use standard, basic html which will work with any client, just like other sites manage to do?

Thumbnail of user jeffx3
1 review
1 helpful vote
October 15th, 2018

The web page should be revamped. Unless you have exact spelling of artiste or product name you will get the message 'no record found'

Thumbnail of user kingj29
1 review
0 helpful votes
December 22nd, 2020

Yesasia it good customer service. Yesasia have good chinese recording cd like HQCD, etc. i will recommend to my friends who like listening to music.

Thumbnail of user danielt141
1 review
1 helpful vote
December 30th, 2017

Price Too Expensive
Blu-ray prices in YesAsia are too expensive, much more expensive than Amazon.com. I buy in Yes Asia only when there is an Indonesian subtitle.

In addition to the price is too expensive, which I do not like from YesAsia is quite often Blu-ray that I bought, can not be sent with the reason "are waiting for stock", when it should if you have sold it You must guarantee goods ready stock. If there is no stock, there must be a description.

Thumbnail of user becc2
1 review
0 helpful votes
August 24th, 2018

I've been ordering from Yesasia for yearsi think around 2008 was my first order through them. Since then, their level of customer service seems to have gone down quite dramatically.
I've only ever not received an order once and Yesasia was not able to resend, as the products had sold out. Once my order was pretty damaged, Yesasia did accept the return and send me another (the replacement cd was also damaged, but less so).

So, usually you'll get what you ordered but princes are inflated to account for "free" shipping, they don't handle their merch with much care at the warehouses. If there is a preorder bonus, I recommend buying elsewhere. Most places will give you 1 bonus per preordered album, Yesasia does 1 per order.
I may still shop from Yesasia as a last resort but they're definitely not the go-to store they used to be for me.

Thumbnail of user kaylab38
1 review
0 helpful votes
September 28th, 2016

Prices are crazy, and the page advertises free international shipping. However, when ordering in the US, I still had to pay a minimum of $3.99 for standard shipping. Don't advertise it if it's not true.

Thumbnail of user zoev7
1 review
0 helpful votes
November 7th, 2018

A lot of cd's ordered were not in stock which was not shown when we ordered, we had several problems with shipping and ordering

Thumbnail of user ashleighw6
1 review
2 helpful votes
October 8th, 2017

I ordered from YesAsia 2 times, the first time was very good and came in a month which is what I was expecting. I ordered from them again and my order still has not come in 3 months which was very disappointing as I have had to wait for so long.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Welcome to YesAsia.com. We are the number one online shopping website for Asian entertainment products covering Asian movies and videos, Japanese, Korean, and Chinese movies, TV dramas, Asian music, books, comics, games, electronics, and more! We offer...

Company Representative

Thumbnail of user al20784
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

How do I know I can trust these reviews about YesAsia?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about YesAsia?