WyzeReviews 33

Wyze has ""improved"" the wyzecam app to the point that it has become 99 percent un-useable. The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up. It's supposed to be a security camera that allows you to see security risks! They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks, and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time. Also, the app can't keep up with fast clicks so that what you think you've clicked doesn't actually happen and you have to go back and re-do it. Do you think wyze will refund these cameras since they don't do what they did when I bought them? This is what I get for buying cheap junk. I'll probably just sell all these cams on e-bay and spend more money on a better company. Change the name to WyzeScam!

This is the worst product I've ever used. I was sold 2 outdoor cameras and one has never worked properly. I've worked with customer support and the issues continued. The customer service and the products are terrible. DO NOT WASTE YOUR TIME OR MONEY as I have done for over a year. No refund will be made so DO NOT TRUST THIS COMPANY.

If I could give less rating I would. After you buy camera with the 12 seconds video then they cut you down to 5 seconds and change you more to get the 12 seconds already paid for when you bought camera

Be very careful in dealing with this company. They use Amazon Logistics to deliver, even if you order directly from their website. Amazon misdelivered my package. It says right on the package "Delivered to neighbor." I asked my neighbors and they didn't have it. I called Wyze multiple times and they told me that since it showed "delivered," it wasn't their problem. This is just awful. I spent weeks dealing with Amazon customer service trying to track it down. It took reaching out to Amazon corporate office before anything was done. Do not deal with this awful company!

Hard to get to anyone. Their understanding of problem severely limited. Attending to problem: next to none. Customer service based in Philippines...if Wyze wants to outsource support: move it India, where there is a plethora very savvy IT people who can attend to and resolve problems promptly!

I bought a wyze cam v3. It keeps jamming and runs slow. Some times blurry picture. So far it is not worth the money.

Total WORTHLESS!, even worse, they just waste your time in to a fishing extradition getting no were. You end up talking top some 3rd. World country person, who has only a prerecorded statement.

Worst wyze support ever! You buy you on your own. No help from support, it's all automated. Try one from Amazon so at least you are protected with return and money back. Don't buy from their website, you will loose shipping charges.

Cameras work well, but the Wyze App security plans are a scam. The App suggested that I upgrade plans due to the number of cameras I have. They upgraded my plan on 12/09/2023. Then instead of replacing the existing plan they charged me for a full year on the new plan in the amount of 107.66 in 12/11/2023 and then for the old subscription the amount of 108.74 on 12/14/2023 when that subscription was to be cancelled and replaced by the new. They will not credit me back and everyone I speak with tells me all sales are final. Poor customer service. Also with a language barrier the conversations are hard to get through. If you buy these cameras self monitor only. Do not pay for subscriptions.

If you have a problem, good luck.I am in Canada,phoned several times. Waited countless minutes on a phone number that I may be paying long distance. I Gave up.And to get the number had to go through many chats.
Still have problem with connection and not sure if paying for service I do not have.

The hardware is of pretty low and flimsy quality and the software lacks a lot too but it's expected given the lower price I guess. The real problem comes from the plus and other forms of subscriptions they duplicate and charge for without cancellation options even when it's clear that the subscriptions are duplicates. Customer service is at best unhelpful and borderline rude.
They also do not allow you to post a sincere review on their site so they can easily continue to manipulate opinions in their favor. Absolutely shameful practice that should be noted.

I've used Wyze cams for about 4 years now. They worked ok for the price. A recent update killed all 3 of my Wyze v3 cameras that were about a year old. After wasting 2 weeks emailing and on the phone with support, they wouldn't acknowledge what hundreds of people are complaining about on the web, that their latest firmware update bricked all the v3 cams, and Wyze isn't doing anything about it. All they would do is offer a $5 coupon off new Wyze cameras. Eventually I got them to refund most of the price but it was a huge waste of time.

Ordered a set of out door cameras. One won't take a charge. Went to return it. It says not eligible. At NO point during my order process was I notified my items were not returnable! I tried to replicate the order and it NEVER says not returnable. I now have a camera that is a paper weight straight put of the box and can't return it. One loyal customer GONE!

I did research on Wyze Cam 3 security cameras over a year ago and invested in a few cameras. Overall, they are great, but I was auto-enrolled in a subscription for Cam+. The auto-enrollment is not something you sign up for and is not prominently displayed anywhere. The charge for this service was $9.99/month and has increased to $14.95/m in June or July of 2023. When the charge first appeared as $9.99, I didn't recall signing up for it and I let it go. When the price increased, I still didn't recall signing up for the service and took action to look into it.

- Going into my Wyze account, I'm unable to unsubscribe at all because auto-enroll subscriptions don't show up there.
- I've had various tickets and calls with Wyze to remove me from auto-enroll. I was told it was taken care of, but it's not. It is absurdly difficult to unenroll from the auto-enroll. It seems that even Wyze escalated support can't unenroll me successfully.
- I contacted my credit card company and the only way to block this auto-enrollment is by changing my credit card number, which is a huge inconvenience in itself. While I try to work this out, I am disputing the charge every month for reversal.

There is something shady about this auto-enrollment practice that consumers should know about—I'm aware that Wyze is not the only company using it, either. First-level support didn't seem to know about it when they discovered the subscription was not showing on my account. Second-level support knew about it, told me they would undo it, but that didn't work.

I'm currently seeking ways to leave reviews about this issue and actively seeking resolution for over 3 months.

Either Wyze articles need to be updated with auto-enrollment information (including at your site), or if you know of a resource or articles about auto-enrollment, I'd appreciate that.

I have a camera for protection I had to use video in court at one point. Then I had to get a new number, the app would not let me change my number. Got a new phone, had to reinstall the app, had to reset password. After 6 failed codes were sent to my email I got locked out. Called *******646 and after 2 hours they said I had to create a new account, tried that, didn't work lol ORDERED A DIFFERENT CAMERA! WYZE SUCKS! WORST CAMERA, WORST CUSTOMER SERVICE, NOT WORTH THE MONEY OR THE TIME. CUSTOMER SERVICE IS IN INDIA SO THERES THAT!

Wyze Cam Pan v3 camera is a great price and has good picture resolution. App isn't very user friendly. Simple things like shutting off the siren isn't at all intuitive. Event recording appears capable of being overwhelmed with high numbers due to sensitivity settings. User has to experiment to find solutions with Cam Plus as contact with Wyse Support appears focused on selling cameras, not servicing them. Those seeking technical assistance will get to speak with very nice non-technical people in the Philippines.

Purchase a a v3 camera pro and try to get the camera to do all the features it says it can without service

Paid monitoring is worthless. No notifications! Tried to cancel for 2 hours. No Detection. No Support!

Own 6 cameras from Wyze. 2 failed. First was was quickly replaced after basic troubleshooting at no charge. Second camera i went through 3 reps in their chat. No phone support available. 2 1/2 hours in chat and had to threaten to contact my credit card company to get a replacement under warranty. They gave me a gift card so i had to pay tax and shipping for an under warranty failure. Customer service is gone at this company. 33% failure rate and NO customer service. Stay AWAY.