• Zalora

Zalora

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Overview

Zalora has a rating of 3.94 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. Zalora ranks 109th among General Apparel sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
See all photos
How would you rate Zalora?
Top Positive Review

“Teviant lip spell elizabeth”

clau d.
6/4/22

Thanks zalora,, nakakappreciate and no worries po s amin mga shopper's sa site nu po! Always kami Updated s order po namin. Ang bait po ni seller may pa surprise and ang rider very approachable... a

Top Critical Review

“No response”

Jami P.
9/2/20

I bought a Nike cap last month and it was shipped to the wrong address. The address on the package is incorrect, but the receipt shows my address. The person who received it was kind enough to tell me they have my package. Unfortunately, they paid for the package. Told them I paid using my debit card and will not pay them for the item. I reached out to ZALORA support team and nobody can give me a resolution. They promised to assist me, but no follow up on the issue. I know the cost of the item is not much, but it's still my freaking money.

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user jamip16
1 review
0 helpful votes
September 2nd, 2020

I bought a Nike cap last month and it was shipped to the wrong address. The address on the package is incorrect, but the receipt shows my address. The person who received it was kind enough to tell me they have my package. Unfortunately, they paid for the package. Told them I paid using my debit card and will not pay them for the item.
I reached out to ZALORA support team and nobody can give me a resolution. They promised to assist me, but no follow up on the issue.
I know the cost of the item is not much, but it's still my freaking money.

Thumbnail of user geraldr58
2 reviews
23 helpful votes
January 15th, 2019

The nike that I took from you is fake. I did not pay 1600 to fool me. I will complain to the police if you do not give me or give back my money, Remember how much you've got to be deceived people, You also get the scams you do.

Thumbnail of user chingt
2 reviews
0 helpful votes
May 7th, 2019

I get my bags within a week, shipping is quite fast. And the quality is good, and product is same as described.

However, many of the clothes are not for young ladies. The clothes are more suitable for 30 yr old or above, so I seldom buy clothes here.

Products used:
Bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user erickaw
1 review
1 helpful vote
December 4th, 2013

I wasn't impressed by Zalora's selection or prices. I don't see what all the fuss is about.

Thumbnail of user vanessac17
4 reviews
13 helpful votes
November 17th, 2014

I admit that they have great collections. Prices are not that high but not that low either, it's just in the middle. What I don't like about it is that it took a long time to reach my orders. Please improve guys!

Thumbnail of user myriams
3 reviews
1 helpful vote
December 22nd, 2014

Item is okay but delivery is delayed for days. Anyways i am impressed on the item i got.

Thumbnail of user eddyt1
14 reviews
22 helpful votes
December 4th, 2012

Love the cute things on here. Fast service to hong kong and good customer support. The returns are easy. Its kinda like the zappos of asia. Good site

Thumbnail of user claud1
1 review
0 helpful votes
June 4th, 2022
Verified purchase

Thanks zalora,, nakakappreciate and no worries po s amin mga shopper's sa site nu po! Always kami
Updated s order po namin. Ang bait po ni seller may pa surprise and ang rider very approachable... a

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About the business

ZALORA is the largest online fashion retailer in Southeast Asia. Sporting over 500 brands and thousands of products.

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3.9
8 reviews
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