Yandy has a rating of 3.7 stars from 384 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, free pair, and next day. Yandy ranks 60th among Lingerie sites.
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Needed a costume for an upcoming production of the 'Enchanted Bookshop' musical where they said, 'hey you, you're going to play Long John Silver.' I said great but there was suddenly a need to look like a pirate that was really more than a pirate and that made it difficult to make or find a costume until I discovered 'Yandy. ' They had the perfect getup and at a very reasonable price. It quickly shipped and arrived without incident and now I will bring Long John Silver to life. Thanks Yandy. You saved the day!
Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either
Needed a costume for an upcoming production of the 'Enchanted Bookshop' musical where they said, 'hey you, you're going to play Long John Silver.' I said great but there was suddenly a need to look like a pirate that was really more than a pirate and that made it difficult to make or find a costume until I discovered 'Yandy. ' They had the perfect getup and at a very reasonable price. It quickly shipped and arrived without incident and now I will bring Long John Silver to life. Thanks Yandy. You saved the day!
Products used:
The Pirate costume
Poorly put together rubber popcorn top is detached from suit on the side. It does not give same neatness as picture not worth the money and I want to return and get a refund but they haven't returned email or customer support number says no one can take your calls.
Sexy panties, but there were no returns and customer service didn't want to take responsibility for wrong sizing on the website. I ordered according to the table but they pretty much told me that I DID get a right size (but panties were pretty much falling off of me). They were fighting with me for those pathetic 5$, asking me to send pictures and stuff. I might never come back to this website because of the way they handled the situation. If you do decide to order that's at your own risk, just know that you are risking your money if something doesn't fit (even if it's their fault). Quality is ok at best.
Tip for consumers:
Buy at your own risk, they won't refund your money no matter what
Products used:
Panties
Hey Oxana I am sorry you felt your pantie was the wrong size we ask for documentation for our records to make sure there was not an issue with you receiving the wrong sizing. It is sometimes easier than having to return the item. It looks like you did not want to proceed so we were unable to provide a resolution. I am sorry for the inconvenience.
I ordered two items during a big sale. After a week of not shipping I saw these reviews and was scared it never would ship. I contacted customer service via email and was prompted answered that they ran out of stock and that I could cancel my order if desired. I decided to cancel my order and was promptly refunded.
Everything I've ordered from Yandy has made a gorgeous addition to my growing lingerie collection! As an Erotic Model I expect items I order to be as described when I receive them. Yandy never disappoints! Most things fit me just right and finish off my outfits with "picture perfect" results!
Tip for consumers:
Looking sexy doesn't have to cost a fortune. I like that a place like Yandy exists so women can feel sexy at affordable rates.
Products used:
Choker/Leash, Busier, Corsets, Bra/Panties, Garters, Stockings, etc.
My girlfriend and I both LOVE buying from Yandy. Everything is sexy AND affordable! PLUS, great customer service!
We received our lingerie super fast and were both super excited. Once we opened it, one of the panties (held together by chains) was broken and couldn't be worn. We reached out to customer support and they quickly apologized and shipped out a new item. No return required. Excellent customer service and deserving of this review. Thanks yandy!
Products used:
Lingerie!
Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either
I bought my costume for halloween with yandy even tho I had a rush with my order which I placed it by last minute. I got my package the next day delivered. The quality is amazing. And the customer service experience as well! Also thanks Holly for helping me with my previous order and the store credit I requested. Yandy customer service representatives are very friendly and informative. I'm so happy with my stuff! Definitely going to buy more soon!
I had a promotion code from an order they royally screwed up. Yandy wouldn't even honor the promotion they gave me. TERRIBLE CUSTOMER SERVICE. Will use Spicy Lingerie from here on out. Whoever runs your email customer service responses is about as useless as the Bud Light employee who put the dude on the beer can and literally ruined the company with the push of a button.
Tip for consumers:
If you are worried about service after the sale, buyer beware
Hi Dustin - I would be happy to look into this for you. Please provide your order# and promo code. https://support.yandy.com/hc/en-us/articles/360020806953-Terms-Conditions-of-Discounts-Promo-Codes
Sexy lingerie and clothing. Prices very reasonable. Delivery rapid. Customer service is first rate!
Very satisfied with Yandy products!
Products used:
Lingerie and dresses
Natasha was great she helped me strain out some issues with my orders. Thank you Natasha. You guy's have so much gorgeous clothing you can easily go overboard here. Till my next shopping cart bye
Consistently delivered on what was advertised. Only wish knew of member rewards sooner. Any errors were on us.
Customers shouldn't have to beg you to ship their orders 2 weeks later. Reputable companies ship in a timely fashion and at least contact you/offer upgraded shipping if that's not possible. Yandy just wants to hold onto your money. My (reasonable) request for upgraded shipping was ignored. The second I asked for a full refund, all their fulfillment delay issues were magically solved and my order was shipped... economy, so I still won't get it on time. Every aspect of this transaction has been unacceptable.
Tip for consumers:
Don't.
Products used:
None, it's been weeks and they finally decided to even ship the items!
This is a great product I'm not gonna lie. But when you order something you should get the whole order. I ordered 15 items and then they sent out 11 items. When I ordered it and they took the money route right away and then they hold onto the money for two weeks and then they sent my 11 items out. They reimburse me $10 but worth the other four dollars or my for other products. They said that they took out the four items because they were out of stock and they cannot reimburse me because I do not qualify for the discount anymore. I'm not mad about the four dollars it's the fact that they did that and they held onto the money and then they didn't even try to call me or contact me asking me if I wanted something else. No matter what you should be able to get what you pay for.
Tip for consumers:
If you’re going to order don’t use the coupons because they will scam you by saying that they don’t have them in stock anymore
Products used:
So far I haven’t Received anything
I've been shopping with Yandy since 2020, and each purchase has been a new surprise with every package I open. They've always been quick, affordable and efficient. My girlfriend and I get excited whenever we get to try something new from Yandy. Whenever I had questions, their customer services never failed to get me the answers I needed. Yandy is truly a jewel among pebbles. Don't count them out and give them a chance. I'm glad I did!
Products used:
Lingerie, bodysuits, and swim wear
Wow! My wife looked extra hot in this, customer service was excellent and shipping was fast. The bonus is my wife felt sexy and looked sexy.
I've been purchasing from Yandy for some time now and never had a bad experience thus far. Ive continuously order from Yandy without an issue. They are always helpful when I contact customer service(which is rare) and they never seem to disappoint. Always friendly and prompt with a response. Haven't had an issues with an item either. I'll continue to do business with Yandy because of their customer service, sale items, shipping and over selection of items to include new stock. I'm very happy with Yandy.
Products used:
Used many items from past orders, but my recent hasn't been used, given that I just received yesterday.
I ordered a Halloween costume on October 16th thinking that was a good amount of time in advance. It's been 7 days and still has not shipped. It says it will deliver by the 28th but after reading all of these reviews I'm worried it won't. Sigh.
Kenzie - I am sorry for the inconvenience - please understand just because your order has not shipped yet does not mean it will be late. We provided the date of 10/28 so we adjust shipping to make sure it arrives on time. I do not know your order # but you can call us 1-800-883-0860 or text that number with your order # for an update.
Item are of very good quality, they fit very good.
Customer service is excellent
Only issue is that you cannot choose the size of the bra, it's classic sizes and they are paired with the bottom
Since the trip to Budapest was last minute but important, I required expedited delivery of select special outfits fitting the mood and occasion. However, holiday demand and COVID caused delay in many vendors. Yandy offered gorgeous outfits including everything from swimsuits, cocktail/party dresses and lingerie, and delivered them on time. Although packed in less than attractive plastic wrap, everything arrived timely and was as ordered. Thank you Yandy for helping make the trip special.
Tip for consumers:
Check sizes before ordering.
Products used:
Cocktail dresses, swimwear and lingerie
Generally Yandy is a decent product since you get what you pay for. It's not high end but it's functional and enjoyable. I've had no problems with sizing, fit, or shipping times.
I've placed 4 orders with them and only ever had one problem with an order. Unfortunately this one problem has been quite a headache. I ordered one type of panty (the one on the tag in my picture) and received a completely different panty.
When I immediately contacted customer service via their contact form to get a refund (since I didn't get what I ordered) they sent the issue to three different teams. The last team told me that the panty I ordered (the one on the tag in my picture) is exactly what I received when that's literally not true. And yes, I provided the exact same pictures to them. They apparently have no reading comprehension skills and don't look at the pictures they demanded I provide.
Fortunately, I called and the service rep understood the problem better and refunded me. But the runaround I got with the email-based customer service is enough to make me wary about placing orders in the future.
Tip for consumers:
Call if you have problems with an order. Do not bother with the contact form!
Products used:
Lingerie, underwear basics.
I found the lingerie very exciting and fashionable with beautiful color selection. Style is absolutely stunning and make me feel confident
Lingerie, Free Shipping and Low Prices on the hottest sexy lingerie, costumes, swimwear, sexy clothes, lingerie costumes and more. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.
Kenneth You are a great looking Long John Silver. Best Wishes with the production. Team Yandy