Threadup

They sent me a "comeback" coupon that didn't work. When I finally contacted the so called customer service via "chat" they were useless.
It's a scam to get people back to the site. I wasted time looking and then tracking down customer service. No phone availability.
Truly an awful experience

This company is unorganized and incompetent. Whoever runs this company shouldn't be running a company unless its goal is to rip off people. I don't even want to give it any stars. I really hate myself for trusting this company. No more and if you are thing of buying or selling to this company, do some research. They do bad business. Also they only reply to good comments and don't have the balls to reply to the bad ones. Research people this company is bad business.

After finally getting someone to answer me email. I am more angry. I sent them 2 large bags of nice designer shoes, purses, and clothes. I was told they received my items. Now they tell, me they lost one of the packages and gave me a 35.00 credit. I was robbed. There were new designer items in those bags. I am thinking when they saw what was there they kept them for themselves. I feel like I was robed. They should be ashamed to be doing this to people.

Its a risk you take. 3 of 6 items in my recent order said 'you might think this new' hahaha! Obviosly HOLES, BROKEN BUCKLE, MOTH THINNING SPOTS... not ordering again. Complicated return, some like my MOTH eaten not eligible for return. EBay has more consumer protection against lying sellers!

I had heard of this company and remember in the past it had a good reputation. Not so anymore. I decided to purchase an Adrianna Papell dress. However, a few minutes after placing my order I felt uneasy and wish I had read all the horrible reviews posted on Sitejabber first, then I would never have gotten entangled with battling this 'company' in the first place. In the first place, there is NO customer service number to call when I decided to cancel my order ten minutes later. There are 'chat' assistants who keep repeating the same information: my order could not be cancelled because it had already been shipped. Really in ten minutes? That is illogical and impossible. I ended that chat and began another chat, explaining I wished to cancel my order but instead was given the same story that my order had already been shipped. I asked for a tracking number. I was provided with a tracking number which not surprisingly is a fake one because the item is listed as "tracking information will be updated as soon as item ships." That was ten days ago. There is no hope of a return because their return policy is such that the shipping PLUS the restocking fee is almost the price I paid for the dress. I lost $23.00 on this outrageous, dishonest 'company'. I realize $23.00 is not a huge sum of money, yet it is infuriating to be have my money stolen.

This company asks you to donate your used clothes so that they could price it at retail value and give you a small percentage of it. Not right and not fair at all. Either sell the clothes at a price of a thrift store or don't sell at all. Pricing a pair of used sweatpants for the same price as brand new ones at Walmart is just disgraceful. Get a purpose people, this way or repurposing does not work.

I sent in two large kits and four months later they had still not been processed I contacted Threadup but they only responded when I said I'd pay the return fee. I was informed that I'd have the items back in three to four weeks. Two months had gone by and I had not received my items back. I finally had enough and contacted Threadup once again and told them if I did not receive my clothing and accessories back would report it as stolen. The following week I received all the clothing and accessories back. I opened it and was upset to find all the items were heavily damaged. When I had sent them out not a single item had any damage. Shirts and dresses were ruined, jewelry was chipped and a handbag was covered in scuff marks. All the damage is irreversible. When I reached out to Threadup I didn't receive a single response. They are thieves and brats only caring if it benefits them.

I almost cleared out my closet and sent them items in perfect condition. I am getting close to nothing back. Even a brand new BCBG blazer with tags still on they sold with a discount that I wasn't informed off and they tell me after I'm getting even less back for it. This is an absolute scam and I regret doing it with every bone in my body. I would have rather given it away for free than give any profit to this horrible company. I will be reclaiming all of my close and end up losing money in the process but I will not give them my clothes for free. They say they donate clothes that are not sold in their stipulated time period but I highly doubt it. Stay far away!

Awful experience! I ordered 3 pair of shoes, two did not fit, one was defective. I returned them the next day and was charged $2 each as a "restocking fee". I never got a refund so I checked the site. I was issued a store credit, not a refund. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." So, they decided but they will do me the "FAVOR" of an exception, however, I have to wait for an email from them to proceed since they are saying that I chose a refund, even though they just said that they did... This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email.
UPDATE: I mailed them back on the 9th. Its now the 18th and they say they have not received them. They are VERY rude and dismissive when you try to ask about anything.

Sell or consign your clothes to anyone but these people. I packed up at a minimum $1k with of designer labels (black halo, frye, etc.) and shipped off my box excited to see what they came back with. I initially got a response that they received my shipment - they notified me it would take 2/3 weeks to process. That day came and went with no communication so I emailed them to check in. Over a week later they finally responded to say they were behind and gave me a date two weeks after THAT day as a new processing date. Finally, I get the email notification that my box had been processed. I logged on to find a COMPLETELY different shipment, with some of my clothing mixed in. On top of that, I only received a $63 store credit for the over 30 items they processed under my name. I was so frustrated that I didn't even reach out, took my $63 credit to purchase a purse and gave up. What a joke.

I sent 2 bags filled with clothes that I had outgrown but where still in perfect condition. Designer pants, blouses and a leather West that was like new. After waiting FOREVER to receive any sign that they received my donation, I finally received their payment: $15.51 total for everything! For a hat that I donated, originally worth around $ 45 (crazy, I know), they have me $ 0.75. This hat was hat new and I bad they sold it for a high price.
Long story - frustrating story! I will NEVER use ThreadUp again not will I recommend this to any of my friends. My daughter had the same experience: She donated 4 huge bags full of clothes and they GENEROUSLY gave her $ 30 in total. That is just not right.

Sold some clothing, they profit off of your items, you get Little to nothing the clothing that I sold were name brand also in a1 shape True Religion, Ralph Lauren!

I sent a bag full of kids clothes that were like new and a few women's pieces and they only picked three pieces out of the bag. What did the do with the rest of it? Wouldn't surprise me if it ended up on another site. And their payout policy is crap!

My review is twofold.
As for selling to ThreadUp - DON'T DO IT! I sold a boxful of Torrid and Lane Bryant tops, jeans, boots to them, approximately 20 pieces, and received $8.36. Pitiful and disgusting.
As for buying, if you stick to the clearance items, you can get some really great deals. I recently spent my $8.36 credit and got a pair of Lane Bryant capris, Lane Bryant dress pant and Torrid dress pant and spent an additional $31.01, including shipping.

Wow! Very impressed with this site. It's very similar to The RealReal, but has a bit better prices when you wait for sales on your favorite items, and also has returns on all items. The Real Real, on other hand, only accepts returns on sales 30% or less. Plus I've ordered more things that actually fit me at this site than any other site.

I've left another review. Before... thread up is like that old boyfriend where your curious but deep down you don't want herpes... don't do it people... I'm still mad about there emails telling me to not bother them and selling a $2200 Valentino dress to a youtuber and not buying it from me. These people have A. No fashion sense and B. A smart little operation going. Don't believe any good reviews swear on my favorite dog... do but don't sell list your stuff on eBay for 0$... call me I will list and sell your stuff true story... NO one wants herpes or crabs of the bad kind.

I sent a 7 lb bag of excellent condition and brand new items to be sold, and they only accepted 4 items and donated the rest. Their "clean out" bags are now my new "garbage" bags! I would have been better off selling my things at a yard sale or on Ebay!

Very disgusted regarding payment for clothes sold. Maybe great for shoppers wanted great stuff for next to nothing, but the ones sending in the items makes peanuts. I would have done better at a yard sale.

My first time trying to purchase something off Threadup with most likely be my last. I found a purse that I wanted. Apparently someone has it in their cart. It expires in 6 hours. I click notify me (Im the only one at this point who liked it too) I wait, go back in 4 hours and its not up to 16 hours in a purse. No notification. So I wait again. Get an email. The second I got it, I went and its in someones cart. For 17 hours. This has been going on for 3 days. Seriously? I dont want to stick it in my cart, I want to BUY IT! This is so ridiculous! Stupid app and asinine rules...

It's complete rip-off for sellers. Sell on other sites or donate to legit charity. DO NOT BUY also!

This may be a great site to purchase clothing but it is the worst for consignment. Because I now know how badly they are ripping people off in the back end I will never purchase something from them.

Had item in my cart went to pay this morning and it's no longer there. Was in cart for 10 hours. I am so angry and no way to contact them. This is bs

Great quality clothing and selection with unbeatable prices! I now use live chat with instant answers to questions!