StringbustersReviews 43

I used Stringbusters for over 6 years to buy Mandolins strings, & their service was 100 % first class. Almost without fail, i'd get my order the next, or next but one day after. They did have a hiccup a couple of years back, when one of the 2 guys that ran the place bust his shoulder while the other guy was on hol.& there was no response from them via e-mail or phone. I thought that they'd gone bust at that time.

At the moment, & judging by the dates of the crits. On here, they must have hit the wall late last year. I understand the frustration of customers who placed recent orders to find nothing heading their way, but while they were up & running full time - i thought that their service was as good as it got, certainly far better than some other store that i used to deal with.

After years of buying strings from them. Like everyone else here. This year Stringbusters have ripped me off. Took my money (£35) but no strings have arrived. And no response to phone calls or emails. OH DEAR!. Somewhere that was so good has now become somewhere that is so bad so be warned and stay away from Stringbusters because they will sting you. Not restring you... and you don't have to look too far (ebay for example) to find cheaper strings these days...

I have used String Busters many times over many years to purchase guitar string. My last order was placed on 4th July and despite numerous emails and phone calls I still haven't received my strings. They refuse to answer either emails or phone calls. I asked via email for a refund but again have had no response. I have now raise a dispute with my bank to claim my money back. Do not use this company String Busters are fraudsters

As per most of the previous reviews, I used to buy strings with no problem. However, on June 2nd, 2018, I ordered more. It was acknowledged by the company, they took my money but have not delivered my strings. Shows as "order being processed" on their website. Telephone number just rings, and rings, and rings... can't leave a voicemail. Sent them 3 e mails, no reply. Will be reporting them to Trading Standards.

I have been a customer of Stringbusters for many years and always found they provided an excellent service, Not anymore!
Over one month ago I ordered several items. Some arrived promptly, but one item, a 10 pack of strings worth £52 wasn't included, only a note to say they would follow. These strings were advertised as IN STOCK.
Over one month later, and after various excuses from them, I emailed them, as they were not answering phone calls, to ask for a refund, as I had bought the same strings elsewhere.
They now don't even answer my emails and I have had to open a case with PAYPAL to try to get the £52 back that they took from me.
I will never try to buy anything from them ever again. They have lost my trust completely. I WANT MY £52 BACK!

Used this company lots in the past and thought them excellent but not for a year or two.

Recently I tried to order a pack of elixir strings. Added to basket. Then noticed they have the special 3 for 2 packs back in stock. Tried to add but not really in stock.
Because of finger trouble I accidentally completed the order through paypal instead of cancelling it so immediately emailed/rang Stringbusters to cancel. After many attempts I have failed to get hold of them. Useless.