Stringbusters

I have used String Busters many times over many years to purchase guitar string. My last order was placed on 4th July and despite numerous emails and phone calls I still haven't received my strings. They refuse to answer either emails or phone calls. I asked via email for a refund but again have had no response. I have now raise a dispute with my bank to claim my money back. Do not use this company String Busters are fraudsters

As per most of the previous reviews, I used to buy strings with no problem. However, on June 2nd, 2018, I ordered more. It was acknowledged by the company, they took my money but have not delivered my strings. Shows as "order being processed" on their website. Telephone number just rings, and rings, and rings... can't leave a voicemail. Sent them 3 e mails, no reply. Will be reporting them to Trading Standards.

Ordered 2 sets of strings end of September. Nothing has arrived 21/10/18. Usually takes a few days. Have used these people for years. Just a total void - no calls, no email responses. Site still up taking peoples cash. Frauds? Keep away and spread the word.My credit card people are onto them. There should be a way of taking this sort of site down forcefully.

I've used them without problem in the past but something's gone wrong. They used to be good but sadly no longer.

Order only part delivered, they don't answer e-mail or facebook messages, can never get through on the phone. 2 months since I ordered strings which still haven't arrived nor any refund. Avoid.

Ordered £60 worth of strings and 2 months later nothing. I have rung - answering machines! Emailed - no answer! This company is basically stealing our money!

James L

Shocking service. Strings ordered never arrived, then my email ignored and now it is not possible to leave a message. Do not use this company
Reynolds D

I, as many others have detailed, I used this company for years but will not use them again. I have placed two orders recently for acoustic guitar strings totalling £94.00 and have not received anything despite several phone calls (which weren't answered) and emails(ditto). Received order confirmation and money deducted from my credit card but no goods. Avoid like the plague!

Seems stringbusters are in new hands, a cursory glance at their accounts would suggest financial problems. The web is littered with complaints and tales of woe with orders unfulfilled after months of ordering. I will hazard a guess and suggest they hold very little stock and order when enough payments have been processed to fund ordering. Liquidation will be the next step. I strongly advise against using them. Too late for me.

Do not trust Stringbusters.
After using them for years I ordered £30 worth of strings 2 months ago and have heard nothing. This is despite repeated calls and e-mails. No strings, no refund, no replies.
It's a shame - they used to be good, but - AVOID THEM NOW!

Cant believe this site is still in operation. They took my order approx 18 months ago and as with everyone else delivered nothing. Impossible to contact them but they were very efficient at putting my cash into their account (£87). Eventually got a refund from PayPal.

2 messages left on answerphone... no-one ever picks up. 6 emails with no reply and still awaiting strings ordered in Oct and December 2016. Payment always taken at time of order. Used Stringbusters for a long time without any problems... a return phone call or e-mail can't be that hard. Think I have lost my money!

I've been using Stringbusters for over 10 years and they've always been brilliant, but now they've been incommunicado about the bass strings I ordered 10 days ago. Still says "awaiting dispatch" on the site, no answer to any of the email addresses I've used (sales@, admin@, buster@), left 2 phone messages but no response. I've now contacted the Citizens' Advice Bureau and followed their instructions to take the matter further.

Similar happened in July when they didn't get back to me but I let it drop as it turned out they never charged my credit card so I just went and bought the strings elsewhere. This time, though, I'm out £34. A real shame this company isn't up to snuff any more as I've been a loyal customer a long time. An apology would go a long way, but I'll certainly never use them again.

After several emails in which I stated my concerns over a purchase my goods finally arrived. To be fair I was also sent a lengthy apology. I sensed that things were not going well but that someone was trying to work things out. Quality of goods eventually received were excellent.

Ordered strings a week ago and have had no response either by email or telephone! Keep away from this bunch of crooks!

I wish I'd seen these reviews before I placed my order but I had used them years ago and they were really good. Not now though and looks like it is worse than just bad service. Now it seems to be more like fraud. I ordered stuff to the value of £37 which never came. They have ignored my emails and never answer the phone. Stay well clear!

For many years the service was nothing short of excellent from Stringbusters. Latest order only part delivered. Received a VERY poor set of Cleartone Acoustic Strings which sound worse than the set they were replacing. Keen to know when I will receive my balance of Rotosound Electric string sets, and make complaint of substandard Cleartone's I emailed them... on 5 available email addresses and phoned them numerous times to know avail. It is obvious the are in trouble or bust.

I have reported them to Paypal... so be warned they are no longer the company they once were... nothing but crooks now, will take your money no problem.

JWW.

Fourth time ordering strings from these guys. Hadn't been using them for 12 months as previous 2 occasions were a nightmare. Assumed as they were still trading they had got their act together. WRONG. 4 WEEKS AND WAITING. No answer to phone line no reply to e-mail. Guess I should have learnt my lesson. STAY AWAY.

I had a similar problem to others buyers - I never received the purchase. Luckily I paid by PayPal and they are refunding my money.
I'm glad I didn't give String Busters my debit card details.

I ordered 3 sets of Strings Jan 3rd, money went from my account there &then, still no strings, have phoned /emailed, nothing back, Order says 'Awaiting Processing ', just want my money back now, Yeah Right, Some Chance!
I will NEVER Use them again!

Strings brought for £39.80 7 days ago. Tried contacting to no avail. Taken up with disputes team at bank who are trying to get the money bank from Stringbusters

After years of buying strings from them. Like everyone else here. This year Stringbusters have ripped me off. Took my money (£35) but no strings have arrived. And no response to phone calls or emails. OH DEAR!. Somewhere that was so good has now become somewhere that is so bad so be warned and stay away from Stringbusters because they will sting you. Not restring you... and you don't have to look too far (ebay for example) to find cheaper strings these days...

Contacted the company 3 times now about my order which is 2-3 months old. 10 sets of strings. If they are out of stock I wouldn't mind just as long as I am informed on what's happening with my order and when I'm going to get them. Still I have no idea if I ever will. Due to an upcoming tour I'm going to have to buy the same amout of strings from somewhere else, spending more money out whilst I'm pretty sure I'm not getting my money back either. Back to strings direct it is for me then. Avoid, avoid, avoid!