• Peragon Enterprises

2018 CUSTOMER CHOICE AWARD

Peragon Enterprises

Overview

Peragon Enterprises has a rating of 4.4 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Peragon Enterprises most frequently mention bed cover, and customer service. Peragon Enterprises ranks 48th among Auto Parts sites.

  • Service
    5
  • Shipping
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Peragon Enterprises?
Top Positive Review

“Lots of good news”

Philiph A.
10/14/20

I havent purchased any service but you really cant tell they have professional service in their blood.

Top Critical Review

“Typical big money products with crap customer service”

Brad K.
6/14/23

Tile says it all! There are products that do the same at a fraction of the price and they still can't get it to you in a reasonable time.

Reviews (77)

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user timd490
1 review
0 helpful votes
January 6th, 2020

I received my bed cover and have it installed.
The installation process was easy to follow while watching the video.
I am very satisfied with the quality and functionality of the product.
Thank you for building a quality product made in the USA that is affordable.

Thumbnail of user rodgerc1
Peragon E. – Peragon Enterprises Rep

Thank you for the thumbs up, Tim! If you need anything down the road, we'll be here!

Thumbnail of user philipha
2 reviews
2 helpful votes
October 14th, 2020

I havent purchased any service but you really cant tell they have professional service in their blood.

Thumbnail of user watsonw24
1 review
1 helpful vote
January 11th, 2021

The product is as advertised and the customer service is excellent. I purchased the cover a few months ago and encountered a few issues with the alignment and installation. I am removing the cover and going with the Diamond Back HD. My decision is related to the vibration from the cover and the durability. The cover is giving me vibration/wind noise that I cannot seem to fix. I am also not happy with the overall durability of the aluminum cover, (bent the cover with minor weight). I spoke to customer service and they provided some options to correct the issue. I implemented their suggestions but cannot seem to get the issue corrected. If you need a cover that is easy to remove and you do not mind the lengthy install, Peragon should work for you. Understand that nothing can be place on the cover or any weight put on it, this impairs the alignment.
Pros:
-Customer Service (Excellent)
-Cost compared to other covers
-Low profile look
-Easily removable
-Customer Service (Had to say that twice)

Cons:
-Difficult to install
-If you move or hit the rails with a load, or place weight on the cover, you will have to adjust or realign the cover or it will not close properly.
-Vibration/ wind noise
-Lose use of the front 1/3 of truck bed due to folding of the cover
-Aluminum design does is not durable

Service
Value
Shipping
Quality
Thumbnail of user randalb9
1 review
15 helpful votes
October 24th, 2017

I purchased a used custom 1993 Chevy Indy Pace Pickup that had a solid, tilt-up bed cover on it. However, I wanted to use the truck to haul my Triumph Bonneville motorcycle to various events and track days, so that bed cover solution was not practical. After doing some Internet research I settled on the Peragon cover. I was able to install it myself with the included instructions and helpful online videos. Its design allows me to have my bed covered and secured for most daily driving and uses, and yet able to be easily removed when I need to transport my motorcycle. It has held up well through Chicago winters and keeps things relatively dry underneath. I have recently decided to repaint the truck and have the auto body shop paint the Peragon cover to match. Peragon is helping me with that process as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradk337
1 review
0 helpful votes
June 14th, 2023

Tile says it all! There are products that do the same at a fraction of the price and they still can't get it to you in a reasonable time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandonw63
1 review
15 helpful votes
October 19th, 2017

I purchased a used 2015 F-150 with a peragon cover on it. The cover did not operate smoothly and I was about to throw it in the trash. My wife noticed the price online and how pleased owners seemed to be with them. I then gave their customer service a call and spoke with Jason. I explained my issues and he knew exactly what the problem was. He had me adjust the rails and ramps and after 5 minutes the cover was operating smoothly. Outstanding!

Thumbnail of user russellc65
1 review
0 helpful votes
July 5th, 2018

Like this type cover to be available for custom installers. I have found installing my cover to be less than simple. Now the wife is complaining. Should not have gone this route.

Thumbnail of user bernardr18
1 review
2 helpful votes
October 11th, 2017

This tonneau cover is great. Better or equal quality and design to upper echelon covers on the market but at a much cheaped price point. Installation was easy and took about an hour to instal solo. Amazing step by step videos for installation. Will purchase again for any future trucks I own.

Thumbnail of user jonathanr81
1 review
1 helpful vote
February 28th, 2018

I had a small dent caused by the shipper, PERAGON CONTACTED ME TO MAKE IT RIGHT! WOW. The cover is great, the customer service is GREAT! This is the second cover I have purchased from Peragon, so I obviously like the product. I was blown away by the companies integrity. It's good to see that there are still good people in this world.

Thumbnail of user randalg4
1 review
1 helpful vote
August 21st, 2018

I was on my third truck bed cover when, fortunately, I came across Peragon's website while searching online. I watched a few videos and was convinced. It came shortly after my purchase and installation was easy.

Thumbnail of user santhoshv1
1 review
18 helpful votes
March 9th, 2019

I bought this cover for 2017 f 150 after a year i am writing the review. It was easy to install and looks good.It started to leak after six months and i try to contact them. There is no reply from them. It is leaking between the joints. Nothing i can do with this other than use it. After they sell their product no customer service. I paid over 1000$ this one and now is the waste of money. Anyone need more information you can reach me *******@yahoo.com thanks fo the good looking bad product. I will post this one google and bbb

Thumbnail of user rodgerc1
Peragon E. – Peragon Enterprises Rep

Hi Santhosh - Thank you for letting us know about the issues you're having with your Peragon cover. We don't have any record of contact from you, but we'd absolutely be happy to assist you. The leakage you are referencing could be due to a torn seal or a rail out of alignment, etc. Our cover is not waterproof and we are up-front about that on our website. However, if it increased at the six month mark, it should be something we can troubleshoot. Immediately after you posted this review, our Support team reached out to you via email and phone, leaving you a voice mail to contact us back. We take great pride in having overwhelming positive reviews in many locations online, so providing exceptional service to you is incredibly important to us. We always respond to every customer contact for help and we're happy to do the same for you!

Thumbnail of user briannew1
41 reviews
35 helpful votes
January 9th, 2016

My husband's partner is Peragon Truck Cover! Always had a great service and real quick when it comes on question about truck. Love the business and always has a good approach.

Service
Thumbnail of user eugenea17
1 review
4 helpful votes
October 17th, 2017

My Peragon Truck Cover is outstanding. I recently needed a rear seal and Peragon Support helped me solve my problem in a perfessional and concerned manner. L was very pleased with the service they provided.

Thumbnail of user andrews307
1 review
1 helpful vote
October 19th, 2017

I have had this cover for 3 years on a 2011 F150,5.5' bed. I think it looks and works great. I lost one of the small rubber pieces that goes on the back earlier this year and Peragon sent me a replacement for free. Highly recommended.

Thumbnail of user arnaldoc6
1 review
14 helpful votes
July 14th, 2020

I purchased a Peragon truck bed cover for my truck via their website directly from them. Once I ordered I was told my bed cover would take almost 2 months to ship! I called and spoke to Jacob from sales and support and advised he was unable to ship it out sooner and suggested I cancel the order. Looks to me like customer acquisition is not important to them. I still wanted the cover so I got an email from Jason that he was able to ship it out a month from time of purchase which is still a long time but interesting how they were magically able to shave a month off, again he suggested if I didn't want to wait that long to cancel the order; I guess thats their favorite slogan " If you can't wait over 2 months, too bad just cancel" terrible customer service. I felt that as a customer I was being pushed out so that's what happened I ended up going with another brand and I cancelled my order so I ended up taking their advise. Then all you get is a email that my order was cancelled but no specifics on how and when I will get my money which they have held hostage for a few weeks now. Terrible company that doesn't care about customer satisfaction. There are hundreds of truck bed covers with same or better quality than Peragon, that actually cares about their customers. Ended up going with a TrailFX great cover and superior customer service.

Thumbnail of user rodgerc1
Peragon E. – Peragon Enterprises Rep

Hi Arnaldo -

The "COVID-19" banner across the top of our website should hopefully provide more context on how Peragon is doing everything we can to take care of our team, community and customers during this challenging time. While we regret that our lead time to ship orders has become extended, we are up front on our checkout page with what to expect for a ship date and we are 99.9% on time with what we promise. For 21+ years customer satisfaction has driven everything we do and that will never change.

We are glad that you found another product that was able to meet your function and timeframe needs and wish you all the best!

Thumbnail of user charlesb198
1 review
8 helpful votes
October 10th, 2017

I was looking for a cover for my Chevy 2500HD High Country and I admit I was skeptical about this cover while I was researching and watching the videos. But I thought, why not give it a try. With the best return policy Ive ever seen,, how could I lose.
Turns out my skepticism was squashed when I received the 2 packages in near perfect condition, which equals careful, quality packaging.
I read the enclosed instructions and watched the install videos and started the process. Nothing could have been smoother and as easy. It took a few hours out of my Sunday afternoon and my truck bed was covered.
Ran into 1 minor issue and the support staff resolved it with one email and instructions.
I would recommend this company and their product to anyone looking for a great cover with phenomenal customer service. Best of all they are made in America!
Charles B
Selma, NC

Thumbnail of user ab5401
1 review
16 helpful votes
February 26th, 2018

Had mine for 7 years mostly highway and now I drive a bit of gravel to the new house. The cover came apart and after contacting the company I was informed that I had to remove and reinstall the cover. This thing has a lot of parts and now that a half mile of gravel is in the future I am removing it for Al scrap. It is a lot of money to pay for something that fall out of adjustment this easily. Besides it is not water proof.

Thumbnail of user nanettes1
1 review
12 helpful votes
June 13th, 2016

After nearly a month of research, I pulled the trigger on a Peragon cover for my new 2015 Ford F-150. Security and quality were my most important features, so this cover with the stainless steel lock and sleek black aluminum were quickly at the top of my list. And the price point is amazing! I installed my cover two weeks ago and am thrilled with how easy it is to use and how great it looks. The manuals and videos are exceptionally well done, and their attention to detail and pride of workmanship are evident in the cover, the materials, the videos and in their customer support. Well done, Peragon! And GO USA.

Thumbnail of user thomasb109
6 reviews
9 helpful votes
February 27th, 2015

This cover looks great on my 2013 F-150! The install was very straight forward and the instructions were very easy to follow. There are also several YouTube videos that can be referenced prior to and during the install process. Highly recommend adding the Dual Deadbolt and Tailgate seal kit to finish this cover off. Cover is made of high grade materials, but is still...

Thumbnail of user joshh90
1 review
18 helpful votes
October 9th, 2017

I thought paying $700 for this cover, I'd at least get something decent. I thought wrong. It is noisy, it leaks water like crazy, it comes off it's track if you do not pull directly from the center, if an object in the back of your truck slides to the cab and is bigger than about 7" tall, you can't open it because it gets wedged so you have to crawl in the bed under the cover to unwedge it which is nearly impossible if you have other things in the bed also. Their return policy is 100 days... IF you keep the huge 8'x3x1' box and all of the other packaging... if not, they'll charge you $89 for another box. I would NEVER recommend this to anyone. There are much better covers out there for just a few bucks more. Yes I'm bitter... I feel ripped off.

Thumbnail of user rodgerc1
Peragon E. – Peragon Enterprises Rep

Hi Josh -

I'm sorry that our product did not meet your expectations. Because our product is not perfect for everyone, we offer the most generous return policy in the truck accessory industry. We never want a customer to be "stuck" with a product they don't love. We do ask our customers to save their packaging until they are sure they are happy with their Peragon cover and that is clearly communicated in our return policy. The packaging is specialized to ensure safe shipping without damage. Attempting to return the cover in homemade packaging is never successful. If a customer throws the packaging away, we do ask them to pay for the cost of new packaging, which we even offered to discount for you to make this as easy as possible.

We'd love the opportunity to help you troubleshoot your installation to correct most of the issues you're experiencing. Our Support team has years of experience helping customers and they can help with adjustments that might seem small, but can make a big difference in operation. Our cover does retract into the bed, so the space required for that isn't something we can change, of course, but the other issues you mention can be solved.

Otherwise, if you're willing to purchase replacement packaging at the reduced cost we've offered, we'd then be happy to take your cover back and issue a full refund, no worries.

Heath Copp
President & Co-Founder

Thumbnail of user mitrid
4 reviews
13 helpful votes
October 8th, 2016

I was looking for months on what cover to buy for my 2006 F150 FX4. I stumbled upon Peragon and could not be more grateful. I was looking for a solid cover that could retract and not cost more than the truck itself. The game changer was they offered a
Military discount. I would gladly do business with any company that recognizes our troops and for that I am thankful. I have told and will continue to spread the word about this company.

Thumbnail of user enriquem10
1 review
8 helpful votes
March 10th, 2014

I was looking for a good cover for my Tundra but didn't want a cheap plastic one or a full one piece that's so hard to remove and found this online. Peragon shipped it quickly and installation was easy. I had a couple of questions regarding the installation and the support team was excellent. The best thing about it is it's a great price and made in the USA. I recommend it to anyone looking for a quality cover.

Thumbnail of user tracyn28
1 review
12 helpful votes
July 10th, 2017

Planned to take my truck on a road trip on July 15th, but don't have a cover for my bed to protect luggage, etc. Read a lot of good posts and reviews about Peragon covers so I went to the Peragon website to place my order on July 1st. Made my selections and discovered the cover wouldn't be available to ship until July 17th. Crap.

I found a post on this forum by the Peragon company president Heath Copp in which he asked another forum member to PM him about discount extended to forum members. I took a shot in the dark and sent him a PM explaining my problem. He replied early the next day and extended not only the forum discount, but also a law enforcement discount and priority shipping to make sure I get my cover before my trip.

I placed my order over the phone on July 3rd and was promised the cover would ship no later than July 10th so I would have time to install it before I leave. I received the cover on July 8th (two days prior to the promised ship date) and installed it today. Install was a breeze with the help of the online video tutorials and the product quality is outstanding!

Definitely recommend this product for anyone searching for an affordable bed cover and top notch quality and customer service!

Thumbnail of user colmang
1 review
5 helpful votes
March 10th, 2014

I chose this product because it is constructed completely out of aluminum and locks to protect anything I may have in my truck bed from theft. During the installation they were always available on the phone for any questions I had. The cover I purchased works very easily and has done well with the extreme temperature changes here in the Northeast. I have been completely satisfied with the product as well as their customer service. I would use this company again if necessary.

Thumbnail of user markd59
1 review
5 helpful votes
December 20th, 2013

Purchased my cover in 2009 and have installed on two General Motors pickup trucks without complication. After traveling over a total 100,000 miles the cover still functions like new. I replaced a roll-top tourneau cover with the Peragon product. It is much stronger and more durable. Has less vibration and noise at highway speeds, and has not faded in the southwest desert sun unlike my original roll-top cover. I would highly recommend this product to all new users!

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From the business

Solid aluminum, fully retractable and quick-releasing truck bed covers. Family Owned. American Made.

Company Representative

Thumbnail of user rodgerc1
Peragon E.

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