• MicCostumes

MicCostumes

Is this your business?

Overview

MicCostumes has a rating of 3.0 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MicCostumes most frequently mention customer service, and high quality. MicCostumes ranks 34th among Cosplay sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    18
  • Quality
    23
Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
13
See all photos

What reviewers want you to know

Positive highlights

  • I thought of purchasing a cosplay costume to my younger sister on her birthday.

Critical highlights

  • I would discourage anyone from ever purchasing from here, they don't care about customer service or integrity.
  • I sent the other cosplay back, and after 2 weeks of trying to get a refund I still haven't received one.
How would you rate MicCostumes?
Top Positive Review

“Avg Cosplay Site”

moo g.
2/8/24

Ordered from them a few times now (both from Amazon and from their direct website), customer service was helpful and quick and shipping was always on time or even faster than expected. Quality varies depending on the item, but its what I expect from a mass cosplay site.

Top Critical Review

“Unorganized business - watch out.”

Kaylee A.
1/25/24

I placed an order beginning of December. I got a text asking if the cardholder is verified I replied by the next morning. They text me a month later when I'm suppose to have the delivery already saying they cancelled my order and I will get a refund due to no response. Complete BS and I will be reporting the business if I never get my money back.

Reviews (105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) 2 weeks (4) 2 months (4) cosplay costume (4)
Thumbnail of user kayleea36
1 review
1 helpful vote
January 25th, 2024

I placed an order beginning of December. I got a text asking if the cardholder is verified I replied by the next morning. They text me a month later when I'm suppose to have the delivery already saying they cancelled my order and I will get a refund due to no response. Complete BS and I will be reporting the business if I never get my money back.

Tip for consumers:
Never ordering here again very untrustworthy.

Products used:
None the cammy hair and boots never came they canceled the order

Service
Value
Shipping
Returns
Thumbnail of user m.s5
1 review
5 helpful votes
May 5th, 2022
Verified purchase

I ordered from this company mid-last month in order to get a cosplay for an upcoming convention I'm going to.
Well, it's been 2 weeks since my package was marked as delivered, and I still haven't actually received anything.
I've been trying to get into contact with them *many* times since then, but all of my emails have just gone completely unanswered.
If you're considering MicCostumes, please save yourself the trouble and go with another store.

Tip for consumers:
They will not respond to you if you try to get into contact when something is wrong.

Service
Shipping
Thumbnail of user noahj107
1 review
3 helpful votes
April 1st, 2022

The costumes available are great. May need some minor touch up after a few uses (zippers, buttons, etc). The wigs do not come pre styled, but are well made. I order a majority of my costumes from them because they're reliable. The prices are a little high for Spirit Halloween quality items, but it is a website that specializes in cosplay, so it's to be expected.

Products used:
Wigs, multiple costumes.

Thumbnail of user agoodermont
1 review
0 helpful votes
February 8th, 2024

Ordered from them a few times now (both from Amazon and from their direct website), customer service was helpful and quick and shipping was always on time or even faster than expected. Quality varies depending on the item, but its what I expect from a mass cosplay site.

Service
Value
Shipping
Quality
Thumbnail of user sarad847
1 review
2 helpful votes
October 5th, 2023

I purchased a morticia Addams costume and when it asked for shipping it said £4.99 express so I purchased it to only see now in my confirmation email it's cost me £68.95 altogether and cost me £35 odd for shipping which is more than the dress itself. Now they won't give me a refund and I've had to contact the bank.

Service
Value
Returns
Quality
Thumbnail of user nicolef948
1 review
7 helpful votes
March 7th, 2022
Verified purchase

Me and my cousin bought from here and she received her costume, not the best quality and doesn't fit right, but I haven't received mine yet. After buying from this company within 36 hours both the card I used on the site and the card my cousin used got hacked. So beware this site is a big scam and red flag it's not worth the risks.

Tip for consumers:
They hack your card after you purchase from them.

Products used:
Haven’t received my products yet

Service
Shipping
Thumbnail of user tharrisonart01
1 review
2 helpful votes
August 8th, 2023

Just as title suggests. They told us they had an item, we paid upwards of £70 for the costume (on a time limit as we have an event to go to). Then after a week they emailed and told us they didn't have the outfit. A week. By this point we couldn't order a new outfit and the event was ruined, they are yet to refund us and have ignored or emails. Might have to inform our bank to sort this. In short please don't buy from these people! They are awful, and just want your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucyl389
1 review
0 helpful votes
October 17th, 2023
Verified purchase

Above all bad comments, I dare myself to buy 2 cosplays at a time on this site and I did receive it as it should.

First of all, be sure to check hided informations in this website before buying.
Cosplays are mainly from China and have a second storage location in the US.

This text below is from their FAQ/Contact us section:
"2: Where is your company located?
We are based in China. The costumes are made and shipped from the factory in China directly. We also have the warehouse in California which enables the delivery within United States more quickly."

They also do collaborations with other manufacturers so it may be hard to communicate with them when issue occurred. In other words, they try to be international but it's not easy when communication is a failure. They have a dead blog, an automated messenger and a very lively TikTok.

About size options, please check twice before buying.
Once again, they don't stop telling you to mesure yourself with the help of a friend to be sure you'll get it right. THEY GIVE YOU SIZE CHARTS AND A TUTORIAL FOR MESUREMENTS, PLEASE USE THEM!
***Size charts may vary to normal size and ASIAN size.***

My experience:
I first created an account on their website to be member because I wanted to keep purchase's informations once it's done, then I measured myself and bought Rolling Bubble (small size for me) and Hyper Blossom (medium size for my sister). I paid both together in one payment with PayPal method (giving them credit card information directly may be a risky move).
Shipment was from China to Canada and I did check everyday to make sure my order is on the way and it took 10 delivery days to get it in front of my door (I buy them in September so I presume if you buy 2 weeks before Halloween you'll have high chances to get issues because of high customer treatments/traffics they'll need to cover).

About those products:
I was surprised about the quality to the price (approximatively $50 CND each in total). It's very well made for most parts, comfortable to wear, nice materials used and perfectly fit my size. The jacket and the dress are very soft, clean and well sewed. Accessories may vary to the maker who was on it.
There' only three small things I noticed: 1. Heart in the back of the blue jacket is not very well sewed compared to Blossom's, 2. I don't have big hands but when I wear my gloves (from Rolling Bubble cosplay) it fit just fine but it feels like finger edges seams will open from the poor overlock finish (my sister didn't have this issue) and 3. Hyper Blossom's hair bow is not sewn correctly, the up part is a bit to the left instead of being in the middle.

Other than that, I just can't wait to cosplay them at future events but idk if I'll dare another purchase if I don't have good reasons to do it. That's all.

Tip for consumers:
Despite controversy reviews, this website offer good quality products at cheap prices, it's honestly not that bad but they partially refund you by not covering the shipping if anything happen. Be careful.

This text below is from Miccostumes shipping policy & returns:
"The cost on the merchandise will be totally refunded on condition that the item is still new and in good condition. But the original shipping cost is not refundable."

Products used:
Cosplay #1: Sleeveless vest, short pleated dress, black panties, gloves, choker, belt, small hairclip, big foamed ankle bracelets.
(10 pieces)

Cosplay #2: Sleeveless vest, short pleated dress, black panties, gloves, choker, belt, big crafted hairbow hairclip, big foamed ankle bracelets.
(10 pieces)

20 cosplay pieces in total.

Service
Value
Shipping
Returns
Quality
Thumbnail of user selenamoondark
1 review
1 helpful vote
March 30th, 2023

The quality is poor. I ordered months ago two costumes and they didn't meet the delivery deadline. I had to tell them if they didn't sent me the items, I cancel the order. Then, they sent me the costumes. And I had to pay for taxes (fast delivery) even so I payed for the shipping. One of the costumes had stains! I am very upset with them

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquew18
1 review
3 helpful votes
May 17th, 2021

I've ordered a demon slayer swimsuit off of Miccostumes because I've heard great things about them. Well I ordered the swimsuit in March and it said it would arrive by May 11-13 and it's currently May 17! I've contacted them through email a lot and haven't even gotten a reply. I've looked up why it's taking so long and it said they're probably making the costume but it should of been done by now and others have gotten theirs way faster! Honestly do not buy from Miccostumes they're service sucks and are most likely a scam!

Service
Shipping
Thumbnail of user harrigansophia3
1 review
0 helpful votes
December 14th, 2023

I consistently buy from here and the only problem I have is the sizing. I am on the petite side and the small clothes are always too big for me, but since I sew it is no big deal. I usually have to take in the waist and shorten the cosplay if it is a bodysuit, but the quality always impresses me and the prices are much better than other sites for a much better quality costume. (pictured is the latest cosplay that I have gotten from them)

Tip for consumers:
highly recommend! shipping isn’t very quick unless you want to pay extra which I have no problem with but keep in mind the shipping time in case you need it for an event that’s coming up soon

Products used:
I have bought everything from wigs to stockings and most of the time it comes in sets so I buy belts and accessories with the clothes. I am not too fond of their wigs, but I’m a little bit biased because I have a rather small head and it did not fit me very well

Value
Shipping
Quality
Thumbnail of user jessicam2664
1 review
1 helpful vote
October 24th, 2021

Terrible company. Initially purchased our costumes and were emailed two days later saying they didn't even HAVE the costume their site advertised. I requested immediate refund. Do not shop here!
Been fighting for my refund for almost a month now. So much for Halloween costumes… they say they sent the refund and show "proof" but my bank account clearly shows otherwise. Horrid customer service too they'll respond on a Sunday but not during the week.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahb734
1 review
3 helpful votes
September 27th, 2022
Verified purchase

This place is a scam and appears to only ship out a handful of their orders while ripping off everyone else based on the reviews I'm reading. My order never shipped, has no tracking info, and basically doesn't even exist. After several weeks of no updates and being far past the window I contacted them only to have my email "bounce". The "contact us" info that THEY provided doesn't even work. My email was immediately returned to me stating that their inbox is full. I haven't had any luck in contacting them and am not optimistic in hearing back from them any time soon.

Tip for consumers:
Stay away from this scam.

Products used:
None, never came!

Thumbnail of user emmag565
1 review
2 helpful votes
November 19th, 2022
Verified purchase

Requested a return and made me pay for the shipping label. Then never got a refund and they won't email back. DONT ORDER FROM HERE

Tip for consumers:
Don’t buy from here

Products used:
cosplay

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondab472
1 review
2 helpful votes
November 9th, 2021
Verified purchase

Ordered costume on 10/12. Received on 10/22. Wore twice, and the skirt zipper and its stitching completely came apart. When I contacted customer service about it, they told me to go to a tailor (and pay for it myself) to get it fixed. Not helpful. When you pay $54 for a costume plus shipping, you shouldn't have to pay more to actually get to wear it more than a couple times. Poor quality, poor customer service.

Tip for consumers:
so far, customer service has not been helpful to solve the problem with their poor quality product.

Products used:
costume

Service
Value
Shipping
Returns
Quality
Thumbnail of user natashal211
1 review
1 helpful vote
June 14th, 2022

My costume came too big and the bow fell off the back while trying it on. They said they don't accept broken costumes back. It was their sewing error! Now they are asking for me to send pictures of it for them to see it etc, but honestly I'm done.
I have to pay the shipping price so it won't be worth it to return just one costume by that point.

Products used:
Costume

Service
Value
Shipping
Returns
Quality
Thumbnail of user thaileej
1 review
2 helpful votes
June 14th, 2022

Purchased 2 cosplays for my younger sibling, around 110.97$, and they proceed to charge me 332.91$ instead. NOT happy and am asking for a refund ASAP.

Tip for consumers:
Don't buy from them unless you want to get charged 3x as much.

Products used:
Bought two anime cosplays for a sibling

Thumbnail of user maloriea1
1 review
0 helpful votes
May 14th, 2021

It is really good quiality and it very well made, but if you have large chest don't big. I got a large, where the bottom fit, but the top was more of a small than large. If I got the extra large the bottom would be too big. I'm scared how small the extra large would be with the large top being so small. I was so upset that I feel like I wasted my money for a suit I can't even wear. That do not take in consideration for large chested woman.

Tip for consumers:
Make sure to look carefully at sizes. Large is a no go if you have large chest but a small body.

Products used:
Demon Slayer Kimetsu no Yaiba Kochou Shinobu Cosplay Costume Woman Two Piece Bikini Beach Swimsuit Set Halter Neck Swimwear Bathing Suit

Service
Value
Shipping
Quality
Thumbnail of user hafwinc
1 review
1 helpful vote
March 11th, 2021
Verified purchase

Not sure why everyone is having issues with the shipping but my experience with this company has always been positive. Every outfit I've purchased more than met my expectations. If you are worried about delivery or quality then I suggest you go buy some of their stuff from amazon. Worst case you can return it. Great company!

Products used:
I have many of the cosplays from this company.

Service
Value
Shipping
Quality
Thumbnail of user peters.kayleigh
1 review
2 helpful votes
May 27th, 2023

Paid 20$ for fast shipping and it's coming at the same time the free shipping would have. As soon as I asked for my money back they ghosted. Cheap, but definitely untrustworthy.

Thumbnail of user aliceb797
1 review
2 helpful votes
June 15th, 2022

I ordered the mitsuri swimsuit on the big sales and it came in like 2 weeks, the quality is really good and i would recomend taking a one size bigger product (i always do this when i order my other cosplays from Asia) BUT like 2 weeks later an unknown payment(?) Hapend from the card that i used to buy the product and it took 100€! THATS ALOT. Im still trying to figure everything out but im pretty sure its the couse of this website.

Service
Value
Shipping
Quality
Thumbnail of user nersehs
7 reviews
1 helpful vote
February 16th, 2022

We have a kind of tradition with my friends. Once in a month we gather together and wear costumes, which mean some characters from your favorite anime movies/series/crtoons. I found this website and thought that my costumes would be the best and actually it was like that. My friends asked me where did I buy them, while I answered them that I would never reveal this secret. This company helped me to be the best on these parties and I liked it a lot. There is a huge assortment of costumes from various movies, anime/comics and so on so forth. This is my favorite company ever.

Thumbnail of user markl2632
1 review
0 helpful votes
August 2nd, 2022

Ordered according to size chart and waist measurements it was totally off way to small then to return need to shop back to china but they said it was expensive but would give a 20 % discount on next order Really! Avoid this company at all costs they should have their site taken down another china company ripping us off

Tip for consumers:
Buy from another company

Products used:
Could not us any products they sold me

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessaa150
1 review
0 helpful votes
September 17th, 2020

I've received Queen Anna Frozen 2 cosplay costume and wig from Miccostumes and I really love it! The fabric is really soft and perfectly sewed and all the decorations are sewed not glue on fabric! So it makes this costume perfect!
I'm not so satisfied by the wig cause the chignon is fixed with hot glue and I don't like it but the fibers are heat resistant and the color is great!

Thumbnail of user christianc576
1 review
2 helpful votes
September 30th, 2022
Verified purchase

Ordered chrollo Lucifer and the company kept telling me that they would have it before Halloween and they would let me know if it be delayed again. They never did and I had to email them for them to say it won't come October and that it got pushed again late October. STAY AWAY from this company

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Miccostumes.com Only Provide Premium Cosplay Costumes, Wigs, and other accessories online with friendly Customer Service. Fast Shipping, Easy Exchange and Return.

How do I know I can trust these reviews about MicCostumes?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MicCostumes?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business