Home Perfect has a rating of 4.3 stars from 7,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Perfect most frequently mention best price, coupon code, and high quality. Home Perfect ranks 10th among Kitchen sites.
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My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.
I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct. There has been no further communication about this. Will I ever receive it? I cannot recommend anyone to deal with this company, ever.
My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.
Your ordering process is too complex. If I want to place an order, all you need is shipping and credit card information.
I had ordered the same from Build.com and it was on backorder and more expensive. I canceled the order, then found the sink on home perfect. Not only was it more affordable WITH personal outreach and prompt communication related to delivery and the delivery person carried everything to my garage. 5 Star experience
Products used:
Duravit Sink
I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct.
There has been no further communication about this.
Will I ever receive it?
I cannot recommend anyone to deal with this company, ever.
Products used:
I have not received the item, which is not acceptable
I ordered the left hand side bathtub in Bone color but received it in white color.
My order number
*******140
Top class all round. Service, breadth of product and speed to deliver. For certain my new place to shop for all my home improvement needs
Products used:
Home renovations
The original Grohe box that the faucet came in had obvious signs of water damage. Everything seems to be there. Hope so.
Ordered a discontinued model Kohler pedestal (not including sink basin).
Color: Teal
Customer service called (left message) AND emailed me to confirm that I understood what I was ordering. Actually spoke with a real person!
Pedestal just arrived via fedex in a large box, inside of a VERY WELL foamed box was an original Kohler box - still stapled in place. Original Kohler foam was disintegrating into dust, but shipping foam kept everything together.
Prompt shipping, exactly as ordered.
Not a scratch, or crack in sight.
Well done!
Tip for consumers:
Legit business with real customer service people who answer phone / email
Products used:
Sink pedestal
Everything went perfectly with my order. The medicine cabinet was in stock as stated on their website, was received quickly (within days), and was in perfect, brand new condition. I could not be happier. Thank you!
Products used:
robern medicine cabinet
Money was refunded but I asked them to notify me if misplaced items found. Otherwise, bait & switch?
Tip for consumers:
No.
Products used:
Nothing was found in stock.
your prices not so good.Home Depot or Lowe's can easily beat it,it just happens that the item I was looking for was on your site wich Google find for me
I had problems completing my order since it was not clear that you would not ship to a PO Box. I will have to check to see if I was charged twice when I had to go through check out twice. Customer service did not seem to understand my dilemma
We thought we were going to have to remove the tile to replace the entire faucet. You folks saved the day with the last set of faucet handles anywhere!
Thanks!
Products used:
Grohe faucet parts.
Faucet spray attachment was correct part, but leaks water from the sprayer when faucet is turned on, and is quite expensive. Although the leak is some product defect, probably an "O" ring issue within the sprayer. It's a very expensive part, and disappointing to have received one that is defective.
Products used:
Faucet spray heaf
Ordered a water heater at a very low price over another with a time limited sale. A couple days later they canceled my purchase and pointed to some mistake "policy". Annoying but not the end of the world and they corrected the online price.
A month or 2 later, same unit reappears with same price. Same result.
These people are using pricing they won't honor to drive traffic to their site, wasting buyer's time and opportunity. Avoid them so they stop misusing search utilities!
I was in conversation with agent yesterday to purchase. Ran out of time to order. When went to place order today, it was $10-20+ extra dollars. When contacted agent, was told that pricing was done by different team and could not do anything about it. Sad. And cannot help but think that the interest in the product by me drove the price up, which is a bit slimy. Especially after I brought to attention to company that one of their other products was not available and they removed it from the site.
Great company, shipped me what I needed in a timely fashion. I had a minor issue and customer service took care of it efficiently and professionally. I would recommend this company to family and friends.
Products used:
AO Smith LTE 80D Water Heater
40 years a consumer and home perfect is first customer service email response to open with "No," All around arrogant and tough to do business with. I admitted purchasing the wrong product by mistake, offered to purchase correct product which is double the price. All I wanted was to be able to return the incorrect product on the same truck the new one is delivered on. Customer service team replied with the rudest of responses about 20% restocking fee, Inbound shipping cost recovery and return shipping costs. I will be sure to purchase the more expensive product I need elsewhere. What a foolish way to do business.
Tip for consumers:
use another site
Products used:
Water heater
Very nice shopping experience. Items arrived on time in good condition. Can not wait to use the showerhead purchased
Christy was extremely helpful and answered my questions in a timely manner. She confirmed the items were in stock and the order shipped quickly.
Tough to review a company before you even receive the product. It would be more effective if you ask the questions after the transaction is complete
I recently bought a new granite kitchen sink with a tap. The prices are great, and the quality is outstanding. Indeed, the prices are significantly lower compared with the other stores I checked. The only thing is that you need to know the dimensions in advance before picking anything!
I could not find the Toto Toilets anywhere, needed two, contractor waiting to start job, Found them at Home Perfect ordered them and received them in 3 days from New York I'm in Chicago, Great service CHIRSTY! Check them out you won't be sorry.
Tip for consumers:
nothing
Products used:
toilets
I have tried with this site many times. I order and my order never arrives, so I call and receive excuse after excuse about late delivery. Once, my order simply never arrived. I spoke with a manager another time and the man seemed completely unaware about his stock and the promised services. I would NEVER recommend this site to anyone or even wish this service upon my worst enemies. It's that bad. Clearly, it's an organization that fronts as a legitimate business and is run by charlatans with no absolutely no concern for their customers or services. Take your money elsewhere or you will regret it.
Tip for consumers:
Stay away--far, FAR away.
Dear Home Perfect Team,
We just completed our first transaction with Home Perfect and will be coming back due to the timely and professional assistance of Calvin Greene via the chat app. A+.
Thanks,
David Reich
Thousands of Faucets, Sinks, Showers, Toilets, Lighting and more IN STOCK and on sale. Friendly Sales & Customer Service Eager To Help You Renovate
Hi,
We are sorry for the trouble that you may have faced while trying to place an order with us. You are welcome to call at 888-850-3999, Option 2 Mon-Fri 9-6 EST or chat with us to help you out.
Regards,
Calvin