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Booked best Western at swiss cottage for niece to go to speech and drama uni opposite, through happy rooms, was worried price was so cheap even after confirmation e mail. So, rang the hotel to check my reservation and it was perfect fully paid. Hotel was good too!!!!
Wanted to make a simple change of date regarding my reservation and it has been over a week and half and still have not heard back from a representative. I've called five times and they've made it clear that they will take advantage of your time and money. Also after purchasing from their site, my credit card information was stolen. Don't trust this site or the deals they give you. If you have a good lawyer, keep their number close by. They'll be hearing from mine soon.
Wanted to make a simple change of date regarding my reservation and it has been over a week and half and still have not heard back from a representative. I've called five times and they've made it clear that they will take advantage of your time and money. Also after purchasing from their site, my credit card information was stolen. Don't trust this site or the deals they give you. If you have a good lawyer, keep their number close by. They'll be hearing from mine soon.
They processed a $800 payment but the hotel never found our reservations in their system. Pretty crappy. Called three times and the agents, which are very nice and helpful, couldn't fix the problem because they use another agent to book the hotels and that company wasn't booking it. It was basically a huge waste of time, didn't save any money and now I'm praying that there are not issues getting my money back. Bummer - I really wanted to like this company!
I made a reservation with Happyrooms.com a month ago. I paid in full and have requested an email confirmation several times to no avail. I got suspicious and called the Iberostar Hotel booking department in Miami. They said that they had record of a reservation in my name but it had been cancelled. I do not have a reservation but Happyrooms has my money. They have been totally non responsive. Lesson learned. Always book directly with the hotel.
They promise and book you in the hotel of you r choice to cancel the reservation shortly before your trip and book you at a cheaper hotel near by.
Irresponsible, unethical and unprofessional altogether.
Dear Maria!
We apologize for the incident and we will do our best to mitigate your negative experience.
So, in this regard, we kindly ask you to provide us with your reservation number so that we are able to investigate the case. We look forward to your reply.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
Booked Be Live lanzarote beach, 20 th - 27 th April, when we arrived they had no room for us and transferred us to another Hotel, it was my Husbands Birthday and this ruined are first day
Dear Debra!
We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We fully understand that such situation is absolutely unacceptable and we exert every effort to investigate this unpleasant incident. As we get any information, we will contact you.
Please accept our sincere apologies for all the inconveniences caused.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
Booked hotel in Dec 2016 for holiday August 2017 to Florida we have stayed at this hotel before paid extra of £250 to have an executive room on the executive floor which includes breakfast and snacks on the evening.
Day before we were going received email to say booking number ha changed
Got to hotel to find no room available on the executive floor
Cost us a fortune for breakfasts and all other extras
Contacted Happy rooms several times on my mobile (dreading phone bill which is going to be an extra £40)
Got back home an emailed straight away They offered me some money back in dollars (paid in pounds)the amount did not even cover what I had paid extra so was still out of pocket.
Still waiting after several emails for some one to get back to me
Advice is if you can cancel an get your money back do (use another website)
Dear Glynis,
Kindly note that we already offered you a compensation of 270 USD to your credit card. This sum is the price difference according to the property - approximately 210 GBP by the current currency rate,
You can also send us your phone bill print out so we could compensate your losses for phone calls.
Please, check your inbox and reply to us.
I happened on this site while searching for a hotel for a weekend vacation stay a little more than 2 months away. All and most other websites state the hotels I am interested in are all fully booked for that weekend. I checked the actual hotels' website and they also showed these dates as fully booked. Then I found Happyrooms.com and noticed the seemingly impossible good fortune that they have listed the hotel I want for $200 cheaper than any other website. I decided to do a little research on this company since I have never used them in the past and the price and availability are both too good to be true. It is then that I find out this company is a total fraud. They use bait and switch tactics. I am glad I researched it before booking. Thanks to sitejabber, trustpilot and google. I am hoping others will see these reviews and stay as far away from happyrooms.com as possible.
Had room booked in Dublin for Jul-2017, I booked and paid for this several months ago, today they email that I no longer have accomdation, something about contract with hotel, no cant get any accomdation, customer service zero.
Dear John!
Thank you very much for the feedback. We understand that the described situation is quite unpleasant and it causes troubles. Please accept our sincere apologies for all the inconveniences caused.
However, our team is finding now the best solution for you. We are sure that it will be handled shortly.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
We booked a hotel in December 2016 to stay in July. In March 2017 I was notified that the reservation is no longer available. It was not a good news to learn. They offered similar different hotel in the same area in London later in one week. On upside: the hotel prices are very low. On downside: the hotel reservation may not be available later. In my case it was a happy end story. For the same very low price we stayed at even better hotel than we initially booked. Customer service is good and helpful. Honestly I was under the impression it is a scam website after our first booking was cancelled, but it turned out they are real and legit. We ended up saving $600 as oppose to booking the same hotel on Hotels.com or similar websites!
This site is a complete scam. We booked well in advance of our trip and 4 days before we left the hotel got a call to cancel our resevation. The person even used my boyfriend's name to pose as him. We never got a confirmation or a refund for the cancellation either. This is a complete fraud and they won't even speak to the hotel office. DO NOT BOOK WITH THIS FRAUDULENT COMPANY.
Dear Tess!
Please accept our sincere apologies for the inconvenience caused.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.
I booked the Ambassador Transit Hotel in Singapore via HappyRooms for my 73 year old mother. I contacted the hotel 3 hours prior to my Mom's arrival, but there's no room reservation for her. They even send me this booking confirmation:
"Dear,
Thank you for choosing Happyrooms!
Your reservation at Ambassador Transit Hotel Terminal 2 on 17.01.2017 18.01.2017 for 1 person in a Standard Single Room has been successfully confirmed.
The Hotels` team already took a note in your reservation and will do their best to accommodate you on a higher floor and with a nice city view.
Enjoy your stay!
Should you have any further questions, please, do not hesitate to contact us.
Best Regards,
Anastasia Spirkina
Concierge specialist
happyrooms.com
+44 20 3514-2449 (toll free number)"
NO ROOM BUT THEY TOOK MY MONEY BEFORE THE CHECK-IN DATE. UNFORTUNATELY, MY BANK CAN'T TAKE MY MONEY BACK ANYMORE.
Dear Christine,
Please except our most sincere apologies for the inconvenience you and your mother have faced.
Our agents have checked the reservation prior to arrival date and made a report to you with the confirmation. After the incident happened we have contacted the property again to check the problem - and your booking was found with some efforts. We will investigate it immediately and will do our best to provide the refund.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
I booked a room with double beds because I was going on a business trip with my co-worker. I then emailed the customer service and the only response I got was, cancel the room by this date. Not apologies, no nothing. This website is horrible! STAY AWAY!
Dear Jungsun!
We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please accept our sincere apologies for all the inconveniences caused.
Please, be informed that we began to investigate this incident.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
Q: I still haven´t received an email confirmation of my booking - booking. No. *******. I´ve already sent an email and ask for the confirmation via costumer service, but I´ve received nothing!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please inform us if you experinced any inconvenience during your stay.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at hi@happyrooms.com, by phone +44 20 3514-2449, through live chat support or Interactive Help Center.
Kind regard,
Happyrooms.com team
From Confirmation of Booking 2 weeks ago to Fully Booked in LESS Than a Day!?
I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.
I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked!?
This is Outrageous!
And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.
* Update
Reservation Code: ******* and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.
** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.
How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!
This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.
Dear Marke Pang Wee!
Please accept our sincere apologies for all the inconveniences caused. This is the unacceptable situation and we fully understand your indignation. Unfortunately, the problem was caused by our partner, who informed us about the rooms’ unavailability too late, and then our partner was not able to find the solution promptly. However, our company strives for the high-quality service, and, in this case, we take all responsibility for this incident. Please accept our sincere apologies for all the inconveniences caused.
As far as you remember, we offered you the alternative reservation, but we should admit that our partner was not able to confirm the alternative reservation rapidly. We exerted every effort to provide the best possible solution, but, unfortunately, you preferred not to wait.
Also, we offered you the considerable discount for the future reservation, in case, if you received our offer of the alternative reservation, but you refused to accept it.
According to your cancellation request, we had to cancel both reservations with the full refund. We hope that you have already received the refund.
We are very sorry that the incident was not solved promptly and successfully.
Please accept our sincere apologies for all the inconveniences caused.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
The agent lied about calling us back and lied about his name when asked for it. I had to call at least 5 times to get him to talk as apparently he is the only agent at that time as every time I called, he answers the phone saying he will call me back but never did. I was having problems checking into the hotel and was waiting at the lobby for hours and still never resolved..
I did a reservation through Happyrooms and they sent me a confirmation letter to print and take it to the hotel. Then they sent me an email regarding transaction looks suspicious and they need a proof from the bank. I did and sent it to them and they confirmed the reservation and apologized. I called the hotel to arrange but discovered that they know nothing about the reservation. I called the call center in London with several overseas calls finally they sent me email asking about nationality. I provided them mine and kept waiting but no reply. I called the hotel again and still know nothing about the reservation confirming that they don't have even available rooms in that predetermined dates. Called the call center again they transfered my number to somebody in Guinea. They called me and said that the issue will be solved in 24 hrs. Another 24 hrs and I sent email today asking for help, they said that the agent is closed today. They need another 24 hrs. Bearing in mind that My trip is due in 3 days and it's "official feast vacation" and will be destroyed. My family kept asking me will we have a trip? I said I don't know. Very very bad experience via online booking.
Booking number: SH*******
***************************************
UPDATE:
They sent me an email congrats me for getting the hotel confirmation over the reservation. I called the hotel and they assured that this never happened and they didn't confirm and still dont have my reservation. My travel date is due within 24 hrs and I don't have the confirmation. We lost our vacation depending on this site "in vain". What loss
Again they are still checking with their partner and will get back to me though the check in date is tomorrow...
I have a reservation *******. Reserved at: 21:23, March 26 and in contact with the hotel, I was informed that it was canceled at the request of HAPPYROOMS, why? What is going on?
What phone number to contact you?
Dear Fernando!
We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We investigated the case, and probably, a hotel employee mistakenly considered your reservation as cancelled. However, according to our system, the reservation was active and was not cancelled. In this case, you should have contacted us and we would handle this incident successfully.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us hi@happyrooms.com
Be careful Happy Rooms SCAM company.! We booked rooms with the possibility of cancellation in September. In July we wanted to cancel. HAPPY ROOMS told us the cancellation date is 29. 5. 2016 They bite using "bait and switch" Once you click the button it changes the date Cancellation or hotel name. They did not want to pay us back. We said okay, we want to go on vacation at the time to September, they said that it is impossible that we canceled. Before canceling We made inquiries the reservation with Hotel Reservation was for one night instead of 5 nights Please. Do not invite them and warn your friends. They are cheaters and crooks
Tip for consumers:
Do not invite them and warn your friends. They are cheaters and crooksֱֱֱֱ
Dear Yaakov!
Please accept our sincere apologies for the delay with sending the invoice.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.
They didn't sent my documentation about my purchasing (receipt), I claims a lot of time, I didn't receive my receipt.
Dear Guillermo,
Please accept our sincere apologies for the delay with sending the invoice.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
We booked a room through Happyrooms.com but the hotel could never confirm the reservation. As it turns out, they had booked us at a different, SIGNIFICANTLY LESS NICE hotel in the same city... We called Happyrooms everyday for a week and each time they promised to contact us with updates, resolution, etc. They promised to fix it. They NEVER CALLED US BACK and finally we had to cancel the reservation and book directly with the hotel. Of course, by that time the price had increased. I suspect a "bait and switch" scam in which they purposefully booked us at the cheaper hotel - good thing we called to confirm and discovered the error ourselves! HORRIBLE CUSTOMER SERVICE, THE WORST, DO NOT BOOK WITH THIS FRAUDULENT COMPANY!
Sorry I can't advise anybody to book with you, I had a booked hotel Pennsylvania Ny, I lost my brother in law I wanted to cancel, I called the hotel to cancel on 17th, check in was22nd, they cancel, but they told me I have to call you, get my money back, The phone number was not going through, the email you sent me the confirmation wasn't going through, you do not have 1800 for your customers or help line, soo frustrating, I had to keep on calling the hotel, they give me your email on 22nd, and I send it to you, only to tell me that I will be paid half of the amount, That you have to talk to the hotel?(the hotel has nothing to do with this!) Surely is this how you treat your customers? Thank you Leila
Dear Leila Wangui!
We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please accept our sincere apologies for all the inconveniences caused.
We are very sorry that you did not manage to reach us earlier, in this case, we would be able to cancel the reservation free of charge.
Our contacts are provided in the reservation confirmation. Also, happyrooms.com has the contact form with our email address https://happyrooms.com/feedback/
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
This is my first reservation no BPWYH8LUGX6J and 2ND was BCQL6PY2MNHX this reservation no wasn't matching with hotel and I did cancelled so check now and send my money back
Dear Kamran!
Please accept our sincere apologies for the inconvenience caused.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.
*******@ymail.com
Dear Rajendra K.,
Please accept our sincere apologies for any inconvenience caused.
Thank you for providing us with your email. We’ll get back to you soon and will do our best to solve any problems we might have had with your reservation.
Once again we apologize for the inconveniences and looking forward to your reply.
Kind regards,
Alex Jardovsky
Happyrooms team
I need an OFFICIAL RECEIPT for my booking No. *******007.
Three times I was promised. Until now, NOTHING!
Your very much welcome!
Thank you for choosing HappyRooms.com.
We'd love to hear what you think about our service. Please take a moment to answer one simple question by clicking one of this links:
Thank you in advance! We are looking forward to your review.
--
Kenneth Kenneth from Happyrooms. Com
On Tue, Jun 28,2016 at 10:27 AM, mannrentoy at gmail.com mannrentoy at gmail.com wrote:
Thank you. I will wait for it.
On Tue, Jun 28,2016 at 10:20 AM, Kenneth Galia wrote:
I actually request an invoice for you when we had a conversation here. Since you haven't received. I will resend a request with an urgency. Please give us a few more hours. Expect an e-mail with-in 12-24hours. Is there anything else I could help you with?
On Tue, Jun 28,2016 at 10:04 AM, mannrentoy at gmail.com mannrentoy at gmail.com wrote:
I still have not received the Receipt.
I really need it very badly.
Please help me on this one.
Thank you!
Emmanuel
On Sat, Jun 25,2016 at 12:30 PM, mannrentoy at gmail.com wrote:
Thank you very much!
I will fill up the Satisfaction Survey as soon as the emailed receipt comes.
Thank you!
Mann R
On Sat, Jun 25,2016 at 11:14 AM, Kenneth Galia wrote:
Thank you for choosing HappyRooms. Com.
We'd love to hear what you think about our service. Please take a moment to answer one simple question by clicking the link:
Thank you in advance! We are looking forward to your review.
On Sat, Jun 25,2016 at 11:06 AM, Kenneth Galia kenneth. Galia at happyroomscom wrote:
I understand that Emmanuel. Let me go a head and request for an Invoice for the payment you made. Expect an e-mail from us not later than today. Is there anything else I could help you with?
On Sat, Jun 25,2016 at 10:40 AM, mannrentoy at gmail.com wrote:
Need an OFFICIAL RECEIPT for my booking No. *******007.
I only have the Confirmation Receipt, but not a receipt showing the payment, and method of payment I used. I really need this for reimbursement of my company. Thank you!
Mann R
My name is Emmanuel Rentoy
Mann R
On Sat, Jun 25,2016 at 10:31 AM, Kenneth Galia wrote:
Is there anything I could help you with?
On Sat, Jun 25,2016 at 10:24 AM, Kenneth wrote:
Hello! My name is Kenneth. How can I help you?
May I have your name please? Thank You!
On Sat, Jun 25,2016 at 10:00 AM, "mannrentoy at gmail.com" <mannrentoy at gmail.com> wrote:
I need help
Attachments icon HOTEL%20Comfort%20Inn. Pdf
I need an OFFICIAL RECEIPT for my booking No. *******007.
I only have the Confirmation Receipt, but not a receipt showing the payment, and method of payment I used. I really need this for reimbursement of my company. Thank you!
Intercom
Hello dear Emmanuel!
We do apologize for such a delay with your invoice.
As far as we have been informed by our customer support team it has been sent to your e-mail address.
Please check your e-mail and advise if everything is correct.
Do not hesitate to contact us if you need any further assistance.
Have a good day.
Kind regards,
Happyrooms Team.
So, we are not just shy of one month since booking with Happyrooms.com and still there is no resolution to our booking at the Ibeostar Grand Hotel in Mexico with Happy Rooms. To date, not once has an actual manager or supervisor contacted us via e-mail or telephone to discuss this matter, but they have had our money since the booking.
Alex J... please, DO NOT write on this site how sorry your company is, or how hard you are working on our case, as Happyrooms.com has only tried to offer us two very substandard options to switch over to, and we have refused. It is laughable how awful the customer service has been, so what can a consumer do?!?
Well, we have issued a complaint with the BBB, as Happyrooms.com is owned by Emerging Travel, based in the U.S., and we have issued a complaint to the Bureau of Consumer Protection in the US. In addition, we have contacted Kiril Makharinsky (owner of Emerging Travel) and Artem Kubatkin (Ostrovok who is also affiliated with Happyrooms.com), via LinkedIn. We have even reached out to some popular mainstream travel magazines, both online and print to discuss our story, especially given how much online vacation booking has increased. We will continue to update our post here, plus on Trust Pilot and other social media until this gets rectified accordingly.
Finally, we also had to be proactive, and alerted our credit card company that the credit card transaction is for a payment on a product which we did not receive, which we will move forward with as a fraudulent charge and let the credit card company do what they need to do, if need be.
The only solution Happyrooms.com (and Alex J., "yes", we know you read these, but no need to state "Our apologies", let's see some real action) is to stop these bait-and-switch tactics you are employing. Stop blaming your partners... stop blaming the database, or any other technical glitches and simply owe up to what you have advertised and what clients have purchased, and deliver the product to your customers like any other reputable company would do.
To others who may book with Happyrooms.com, we highly recommend that if you do make an online booking, call the hotel you booked and ensure they have your booking for the correct stay, room category and that it has been paid for. Honest online reviews are one of the powerful ways we as consumers can hold companies like Happy Rooms to be accountable. So Happyrooms.com, are you going to provide us with the product we purchased---you've had 25 days so far to do so?!?
For those of you who don't know, here is what happened to date with our booking...
On September 9,2016, we booked a two-week stay at the Iberostar Grand Hotel Paraiso (adults-only, all-inclusive resort) in Mexico via the website happyrooms.com. We received a confirmation of the booking AND the actual hotel voucher, which clearly states the name of our hotel that we booked: the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase. (see previous post on 9/26/16)
As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that they unfortunately did not have a reservation for us at the Iberostar Grand Hotel Paraiso (as per the booking we made), but rather, that our reservation was at their much lower-end family-friendly property, the Iberostar Paraiso Del Mar.
Subsequently, we sent an e-mail to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of the Web pages during our online booking process and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms "realized" that they sold us the room at a cheaper price than they had intended to (OR, they knew exactly what they were doing and this was a 'bait and switch' tactic).
Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happyrooms and many phone calls made. Their common response is that they are working with their partners to find an acceptable solution. One e-mail response stated that their partners presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. We have repeatedly asked to be put in contact with a manager to remedy this situation. This request either gets ignored or we are told that "the manager is currently on the phone" but will be in touch. Not once were we ever contacted by a supervisor or manager via email or phone regarding this booking. They obviously don't care about the reputation of their business or what we are going through.
Finally, more than two weeks after our initial contact with Happy Rooms about this problem, and after putting pressure on them to come up with a resolution by September 28, they came back with this email message:
Dear Sandra and Chris!
We have received reply from our partners.
Unfortunately, they were unable to relocate your reservation to Iberostar Grand Hotel Paraiso and offered 25% refund for your reservation if you agree to stay in Paraiso Del Mar Hotel.
On our side we can try to find another hotel for you to stay in Playa del Carmen.
Please take our sincere apologies for the inconvenience caused by the mistake, that occured on our partner's side.
Our response to them was that this solution is completely unacceptable that this appears to be a "bait and switch" tactic by Happyrooms, and they cannot pass the responsibility for this mistake in pricing to their "partner" and leave us with a room in a hotel we did not purchase. We booked our hotel with Happyrooms so the responsibility for rectifying this situation rests on the shoulders of Happyrooms. We are still shocked that they are blaming their partners, and that they believe this is a sufficient excuse and now they are trying to wash their hands of it.
We did not enter into contract with their "partners" when we made the purchase and we could care less whose fault it is on their end. We entered into a contract with Happyrooms and expect them to honour it We also noted to Happyrooms that the alternative hotel they are now trying to send us to is a FAMILY property, not an ADULTS-ONLY property as per the one we booked. The alternative hotel is also much cheaper than the hotel we had booked.
We have now involved the Better Business Bureau (U.S.) and the Bureau of Consumer Protection. After booking this hotel for a certain price and being issued a hotel voucher for that hotel and that price, it is Happyroom's responsibility to honour it. A reputable company would not come back to a customer to say they charged the wrong price by accident AFTER they had issued the hotel voucher and charged our credit card in full, and also offer a much lower end alternative hotel. One will notice the form responses by a Happyrooms representative on this Sitejabber review site. We do not want a pre-scripted form apology response... ACTION ONLY is required.
We will keep all readers apprised, and we warn you all, that should you chose to use Happyrooms.com, you should check your reservation with the hotel immediately to ensure it exists and it reflects what you booked.
Dear Sandra and Chris!
We would like to thank you for taking your time to write this post.
We kindly ask you again accept or sincere apologies for the inconvenience caused in respect to the issue in question. We are deeply sorry that our alternative options did not satisfy you.
We would like to emphasize the fact that our colleagues are negotiating with both the Hotel and our Partner in order to proceed with the best options for you. We are so sorry again it has taken too long to proceed with a final decision which will sit well with you.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us.
Kind regards,
Happyrooms Team
Gain trust and grow your business with customer reviews.
Dear C S.!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please provide us with your reservation number so that we are able to take all the necessary measures.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at hi@happyrooms.com, by phone +44 20 3514-2449, through live chat support or Interactive Help Center.
Kind regard,
Happyrooms.com team