• GreenMotion

GreenMotion

Ratings On Other Platforms

Trustpilot
1.2 / 5
Reviews.io
2.3 / 5
Corporate Values

Overview

GreenMotion has a rating of 4.5 stars from 1,157 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GreenMotion most frequently mention friendly staff, good experience, and customer service. GreenMotion ranks 3rd among Car Rental sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 91%
Positive
504
Neutral
12
Negative
38

Instant Feedback

3,746 reviews

15
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, efficient and friendly, very helpful staff, a fleet of brand new cars.
  • Staff excellent on arrival at airport for pick up, handing over of car at office, and shuttle bus back to airport!

Critical highlights

  • They went and charged my credit card for the "damages" a total $892 US dollars (after conversion).
How would you rate GreenMotion?
Top Positive Review

“The website is very intuitive and everything is streamlined”

Michael A.
5/7/24

The website is very intuitive and everything is streamlined. There is one major flaw thought. Green Motion's locations for pickup and drop off are inaccurate when booking and automobile. The customer only sees the "exact" address when the booking has been completed. It would REALLY help if you could provide a list of locations when booking or show the addresses on Google maps. Thanks.

Top Critical Review

“When I arrived to collect the car - they were closed!”

Jonathan Andrew S.
2/1/24

Both GREEN MOTION and the broker ECONOMY BOOKINGS, keep referring me to the cancellation policy, that I should have contacted them in advance. But I as mid air until I arrived at Heathrow airport to collect the car! Forced to get an Uber the 80 miles home, I was obviously not interested in traveling back to Heathrow to collect the car the day after. Impossible to understand how it could be my fault - do not use this company!

Reviews (1,157)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (63) customer service (83) shuttle bus (13)
Thumbnail of user aliullahn1
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Please pay more attention on rental car insurance package for customer more comforts which I believe will increase green motion daily revenue and income out of car rental service.
I have a more good ideas where your business will growth more efficiently.
Although I have employment out of turkey and coming for short term of period in Istanbul I am referring all my friends to get use of green motion rental car.
And one more suggestion to increase working hour or staff shift to get more benefit out of car rental income

Reason I chose this business:

I have promotion code
Mostly all cars are new

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Aliullah,

Thank you for your five-star review.

We truly appreciate you choosing us for your rental needs and your feedback on where we could improve.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user leaj49
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Nakon mnogo "jednostavnih" rezervacija, na green motion sam naišla slučajno, te nazvala u nadi da primaju debitne kartice za depozit. To nažalost nije moguće (travanj 2024.) ali me je zaposlenik izvijestio kako nema potrebe za depozitom ukoliko se bukira premium plus opcija. Isplati se dati nešto novca više, za nešto više sigurnosti i fleksibilnosti. Auto još uvijek nisam pokupila, ali vjerujem da će sve biti super 😉

Reason I chose this business:

Ran into them by chance

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Lea,

Thank you for your five-star review.

It is brilliant to hear that you liked our Premium Plus option.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user martic38
1 review
0 helpful votes
April 18th, 2024
Verified purchase

The whole experience was quick and easy, added options were clearly explained. Staff was all helpful and polite. Car was clean and ran well. The only problem I had was figuring out where to get the shuttle from airport in Orlando to rental site. I rented thru Hopper and they didn't give clear instructions. In fact when I called them they said I had to get there on my own. Once I found the number for Green Motion they explained exactly where to go and voila, a van was there within 5 minutes

Reason I chose this business:

I rented thru Hopper app and it was car size and price. I rented at Orlando airport and had never heard of Green Motion in Seattle WA but they are great

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Marti,

Thank you for your five-star review.

We are delighted that you chose Green Motion for your rental needs and that you had a great experience renting with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user ofkeliu
1 review
0 helpful votes
April 13th, 2024
Verified purchase

As a regular customer every time I travel to Istanbul I only book my vehicle via Green Motion Sabiha Gokcen. Very easy pick up, very easy check out. Special thanks to Mr. Turgay at the terminal office and Mr. Ibrahim at the pick up and drop off service for their hospitality, friendliness and great assistance. I am an extremely happy customer of Sabiha Gokcen Green Motion and will return as I do for many years.

Reason I chose this business:

Nice cars, very friendly and helpful staff, everything is simply very easy and uncomplicated.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Ofkeli,

Thank you for your five-star review.

We sincerely appreciate your loyal custom to Green Motion Sabiha Gokcen.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user noelb191
1 review
0 helpful votes
November 24th, 2023
Verified purchase
• Updated review

Appeared at the GM desk in Frankfurt airport, very conveniently located just a few steps from our arrival gate. The paperwork was completely very quickly and efficiently. I had already seen that the rental price, including full insurance, was very competitive.
The car itself was in the basement garage just below the arrivals hall, again extremely convenient - no having to wait for a shuttle bus etc.
The car was new, clean and everything worked perfectly.

Reason I chose this business:

Link from a general booking platform.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Noel,

Thank you for your five-star review.

We are delighted that you received excellent service from our Green Motion team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Really excellent, but be careful.
November 1st, 2023
• Previous review

Excellent service, very professional and helpful staff. Superb vehicle for the low rental price. All highly satisfactory.

Unfortunately, I arrived at night in the traffic chaos of Istanbul and was given a vehicle with an empty tank. So I started my vacation with a very nervous search through the mess of motorways around the airport in this totally unknown city, without any navigation, looking for a filling station, all the time expecting to run out of fuel and stop at any moment. I thus ended up miles from the intended route and needed another hour to find my way back again.
The correct drop-off location or address was also not indicated in any of the correspondence or documents. Had to find this out myself before returning.

Were it not for these two problems, I would have given 5 stars. I will definitely use GM again in the future, but next time will take more precautions.

Thumbnail of user kayab27
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Very effective, friendly & respectful staff
Cute, nice office
True and understandable information
Clean and very good car

Only small problem (its not for us) their office is outside of airport. More less 4 km. But both side they have free shuttle bus...

Reason I chose this business:

Just destiny... Before rental we don't know this company. Sorry 😀

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Kaya,

Thank you for your five-star review.

We are very happy to hear that you find our team to be very effective, friendly and respectful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user stephenh2161
1 review
0 helpful votes
June 23rd, 2023
Verified purchase

The whole experience was great - best deal in town & very happy with the vehicle. The one thing I am still worried about is the fact that the sales office advised me that they took £2500 deposit & would be returned after 15-25 days after the return of the rental. We are still waiting for our deposit back. I wonder if I have done my money, don't feel comfortable about this. Would like this investigated please.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Stephen,

Thank you for your five-star review.

We are really pleased to hear that your experience was great.

I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.

Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.

Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.

If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at gmuk@cs.greenmotion.co.uk.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user sathvics
1 review
0 helpful votes
April 13th, 2024
Verified purchase

The customer agent was unfriendly, uncooperative and inefficient. Demanding to see my passport even tho I had uploaded all required documents and checked in the day before checkup. I've used Green Motion before but the Birmingham International branch / franchise is really poor service and seems like they're out to exploit customers with additional charges instead of providing a good customer experience. I think this is my last booking with Green Motion at BHX. I've had a good experience with Green Motion at London stansted,

Reason I chose this business:

Cheapest but happy to pay a few quid more for better customer experience

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Sathvic,

Thank you for taking the time to review us.

We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user pikw
1 review
0 helpful votes
November 23rd, 2023
Verified purchase

Staffs are super helpful, I hired a big SUV, on that time I cannot fited my four big suit case in, they have very good experience to help me fited all the suitcases in. Other things was I so unlucky that I bought comprehensive insurance, when we were in Cardiff I parked my car on the public car park somebody hit and run, this caused the right hand side light and bumper were broken, when I returned the car I just need to fill up one insurance form and they didn't charge anything.

Reason I chose this business:

Good service

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi,

Thank you for your five-star review.

It is great to hear that you found our Green Motion team to be very helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user ianh663
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I have found after twice renting with green motion at their Stansted location that they are very fairly priced and their staff are professional and courteous. I was offered a good upgrade for a reasonable price, and was pleased with the vehicle I chose. All of their cars are new or nearly new and they have a very good selection. For my money they are the best at the Airport post covid by some way and hope they stay and grow.

Reason I chose this business:

They were the most competitive price for the type/ model of car on hire at Stansted Airport which was my experience both times of renting.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Ian,

Thank you for your five-star review.

It is great to hear that you find our team at Green Motion Stansted to be professional and courteous.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user heikem12
1 review
0 helpful votes
September 4th, 2023
Verified purchase

Absolutely great experience with our GreenMotion booking in Zagreb. Impeccable service, friendliness and a very smooth process of both picking up the rental as well as returning it. We will definitely make use of GreenMotion again for our next visit.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Heike,

Thank you for your five-star review.

We are delighted that you had an absolutely great experience renting with Green Motion and that you received impeccable service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user michaelh7780
1 review
0 helpful votes
November 28th, 2023
Verified purchase

Easy to book online through Holiday Autos. Nice car, convenient in-terminal desk and return parking lot close to the terminal. Only disappointment was that there was onlt one rep serving customers and the customer in front of us had a problem and took ages which meant we had a long time to wait. There were 2 other reps in the cabin but they did paperwork and ignored customers. If it wasn't for that I would have given 5 stars.

Reason I chose this business:

Auto car at an affordable price with a company who had an in-terminal desk

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Michael,

Thank you for your four-star review.

It is great news that you chose Green Motion for your rental needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user drjamesr
1 review
0 helpful votes
June 26th, 2023
Verified purchase

I have rented from Greenmotion Manchester Airport 4 times since February. Every time was well looked after and given a good car quickly and efficiently. They are just off the airport, but there's a frequent pick up and the price seems to be a little more than half what you pay in car hire centre at the airport. (You need a pick up there any way) A thank you to Ritz who dealt with me on two pick ups and two returns.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Dr James R,

Thank you for your five-star review.

We are delighted that you have once again chosen Green Motion for your rental needs. It is fantastic to hear that have always been well looked after by our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user danielo1478
1 review
0 helpful votes
November 24th, 2023
Verified purchase

We needed to hire a car at Stansted Airport for an overnight trip to the UK, and Greenmotion were offering excellent rates. The depot is 'off airport' but only ten minutes away and has a frequent shuttle-bus service from the terminal. The car, a Fiat Cinquecento, was spotless and in perfect condition. The staff were efficient and polite when we picked up and returned the car. An excellent service overall, and we will certainly use Greenmotion again.

Reason I chose this business:

Excellent hire rates

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Daniel,

Thank you for your five-star review.

It is great to hear that you received excellent service from our Green Motion team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user christopherr1604
1 review
0 helpful votes
May 26th, 2023
Verified purchase

First time user of Green Motion Car Rental and was extremely satisfied with the very efficient booking process and helpful customer service. Payment options were fully explained in advance and selected option represented great VFM. No hanging around at Gatwick Airport with car ready upon arrival. I would have no hesitation in using Green Motion again in the near future.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Christopher,

Thank you for your five-star review.

We are thrilled that you chose Green Motion for your rental needs. It is fantastic news that you were extremely satisfied and wish to book with us again.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user roxaned17
1 review
0 helpful votes
March 16th, 2024

Good service, free ride to the our hotel after leaving the car (as we stayed one more night in Marrakech), very friendly. Efficient car (don't consume petrol that much). Thank you!

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Roxanne,

Thank you for your five-star review.

We are thrilled that you liked the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user uldism1
1 review
0 helpful votes
August 17th, 2023
Verified purchase

Everything were perfect from new cars to very helpful staff. Even our travel plans changed and booking was amended hassle free.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Uldis,

Thank you for your five-star review.

It is fantastic to hear that you received great service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user davel996
1 review
1 helpful vote
March 2nd, 2023

Be VERY careful hiring from Greenmotion, Heathrow. After a 15 hour flight from NZ to New York followed by a 7 hour flight to Heathrow we went to collect our pre booked car. The car was ready (ish) We had to take photos of previous damage before driving away, that's fine BUT, before leaving we ended up having to pay a lot more than pre arranged due to them not processing our credit card for the level of insurance we wanted. We drove about 50 miles down the road to discover a slow puncture in the front drivers side tyre. Very rusty worn screw stuck in the tyre. It had been there a while. WORST of all, my fault, I got a $60 (GBP) parking ticket along with some locals I knew. The fee Greenmotion charged for sending me an email advising me was higher than the ticket, $68! Apparently after flying right around the world and extremely tired, being charged almost double what we originally booked our car at I should have closely read paragraph 13. Going for the cheaper option on this occasion was a very bad move. I will not be using this company again.

Products used:
Car rental

Service
Value
Quality
Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi,

Thank you for taking the time to review us.

We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user marcr383
1 review
0 helpful votes
August 17th, 2023
Verified purchase

Staff very friendly, the car was very comfortable, Price was far cheaper than the other company.
They haven't forced or scared me about there own insurance.
We would definitely recommend it, thanks green motion

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Marc,

Thank you for your five-star review.

It is great to hear that you liked the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user mehrnoushh
1 review
0 helpful votes
April 13th, 2023
Verified purchase

I rented a car, & picked up from airport,@ Ankara. Very fast, easy, organized & professional with decent deposit. Car was ready at parking, nice & clean. Good car with everything as requested. On return very easy to drop off & no hassle & refund to my credit card in 2 days.
Thank you for your excellent services, highly recommended!

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Mehrmoush,

Thank you for your five-star review.

We are thrilled that you had an easy and good experience with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user ameliat88
1 review
0 helpful votes
August 17th, 2023
Verified purchase

Smooth, easy transaction, everyone we met was lovely. Car was great value for money, the air conditioning worked really well and we will definitely use them again.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Amelia,

Thank you for your five-star review.

It is amazing to hear that you think we are a brilliant car company.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user carstenl6
1 review
0 helpful votes
November 25th, 2023
Verified purchase

We had a VW Golf in Rome...with shuttle service from and to the airport! Very nice and kind people! Perfect Car to travel around!Every Euro worth it!

Reason I chose this business:

Found Greenmotion through Expedia with the best rates...

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Carsten,

Thank you for your five-star review.

It is fantastic to hear that you found our Green Motion team to be very nice and kind people.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user stephg60
1 review
0 helpful votes
June 21st, 2023
Verified purchase

Really easy to book and quickest pick up and drop off I've ever had. Great staff. Would highly recommend!

Reason I chose this business:

Felt confident in their service.

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Steph,

Thank you for your five-star review.

We are delighted that you highly recommend Green Motion and had the easiest car hire ever with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user fredericd57
1 review
0 helpful votes
November 26th, 2023
Verified purchase

We were really satisfied with the fact that our car was waiting for us at the exit of the airport with one employee ready to give us the keys. However, the kids seats were missing, even if included in the reservation and paid for. They had to pick it up and bring it back about 45 minutes later. When we brought back the car, we were told there would be a cleaning fee because of the sand inside, which was mainly a vacuum job and is expected for a 7 days location. Got charged 700 ZAR.

Reason I chose this business:

Better price than competitor

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Frederic,

Thank you for your five-star review.

We are delighted that you chose Green Motion for your rental needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Thumbnail of user anthonym3463
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Fast efficient and friendly, and good value. I am a very regular customer for many years. Why go elsewhere?

Reason I chose this business:

Regular customer

Thumbnail of user natalief241
Natalie F. – GreenMotion Rep

Hi Anthony,

Thank you for your five-star review.

We are delighted to hear that you find us to be very good value.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.

Company Representative

Thumbnail of user greenm21
Green M.
Typically responds within 4 days

How do I know I can trust these reviews about GreenMotion?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GreenMotion?