Firestone Complete Auto Care

Last 20 years first time Brenden is one of the best front counter member otherwise nobody eles.
Thankyou

NEVER NEVER NEVER go to this place. If I could give them a zero I would. I scheduled service days before, took a half day off from work and they call me 2 hours before my appointment to cancel me. HORRIBLE, UNRELIABLE, POOR CUSTOMER SERVICE. Schedule an appointment here at your own RISK. PS. I'm attaching proof that I actually had an appointment!

I use Firestone for oil changes. Have for years. About half the time, they try to sell me parts and services. This time they said I needed an air filter. They already removed it and showed me the dirty filter along side a new one. $31 for a $14 part. Part was already out, why charge labor! Told them to put it back. I bought the filter at oreillys for said $14 and was installed FREE!

I find it a sleazy practice to sell parts for 100% markup. I took their advice but spent reasonable money elsewhere. I also "needed" a tire rotation. Passed on that too.

Was rudely told. I am alone here. You don't have an appointment. There are more than 7 cars inline. Can't help you today, Sunday February 19

We had been using Firestone for many, many years. Slowly, as management kept changing, we became strangers to the new staff. We took our daughter's car that had a strange noise to the same Firestone we had been using all these years. We ended up paying almost $4000. The car was even worse when we left! They even replaced the catalytic converter, which we found out later was unnecessary. We took it back, they tinkled with it, the noise was gone, but the gas usage was worse and the car was dragging to move along. I went in debt to ensure my daughter and her kids safety to no avail. They truly know how to rip off those who need their car fixed for the sake of their business.

God forgive them and God help me forgive myself for being so gullible.

I went to Firestone and first the customer service was horrible. The technicians were not knowledgeable and only confused me. The price to fix my car was outrageous. When I picked up my car the car was still making the same noises that it was when I brought it in there. Then my engine light came on and it was my timing chain that the code was showing. After bringing my car to Firestone there was more wrong with it then what I originally brought it there for. I ended up bringing it to another shop and they had to replace the whole engine due to Firestone negligents. I spoke with a manager at Firestone and they would not do a thing for me. When never go there again! Do not recommend!

Firestone on Greenacres... poor customer service, and overpriced. I had appointment at 10, and I waiting almost 6 hours. Nobody cares...Never again!

Sold my car on Autotrader. Bank of purchaser required me to get an inspection. Autotrader said they had an account with Firestone and that Firestone would bill that account directly. Firestone had no clue about this national account. Then the lady at the service desk told me after taking my car back that the car would NOT pass inspection because the tires were 7 years old and it was "illegal to sell a car with tires 7 or more years old in Florida." The tires were Michelin Pilot Sport P4 with 11k miles in excellent condition. I have been a licensed attorney in FL for 37 years and there is no such law. Wasted my time, took it elsewhere and it passed with flying colors. Morons at Firestone. WOW!

Took car in for ac repair after I installed new condenser they called said it was bad 400 to replace and they tested it but then said evaporator was leaking but got home noticed condenser was not even hooked up. Asked them to look at muffler for leak they found nothing next day muffler shop down the street charged 80 to weld the needed repair. They jave no clue what they are doing and you cannot believe anything they tell you. Brice road columbus Ohio AVOID

I experienced a mechanical issue while traveling on I-95 from Jacksonville FL to Palm Beach FL.
I pulled over in Titusville and went to Firestone Complete Auto Care.
It was after 6pm on a Friday night.

The manager, Dwayne Waugh, took my car right in and replaced a separated tire.
Dwayne and his crew were so friendly and professional.

I don't know what I would have done without them.

I purchased tire from Firestone because of their close location. I have a nail in a tire. My wife's car was totaled, leaving us with one vehicle. She needs 24 hour care since coming home. I've called two different locations asking if they could put on the spare, I'll leave the flat tire behind. Neither location could help. I'll be using another tire shop next time.

I'm very, very dissatisfied of Firestone service, I have been doing service in my car with Firestone since 2019. I brought my car for oil changes two times they called me to come and get the car, I paid for the service that was not done I have to give the car back to do the service. I brought my car again to do AC service they called me to get the car I paid for service that was not done I have to give the car back again. I brought my car again for oil change and my check engine light was on I paid for service that was not done. I suggest to the manager of Firestone to talk to their technician before they returned any service they did please double check before you called the customers because they gonna loose their customers all they do charge people a lot of money for service that was not done this is unfair

Took my car in to have the lower steering column trim replaced. Technician claimed the windshield wiper switch was no longer working and it needed to be replaced. I said replace my trim and I'll bring it back to get a new windshield wiper switch put in. I drove out of their parking lot and turned on my wiper blades and THEY WORKED PERFECTLY!

Looks like Firestone Auto care people are dishonest crooks and Liars!

I'd never ho back to FIRESTONE AUTO CARE, even if it were the last car repair shop in town!
Absolutely SHAMELESS, DISHONEST, UNETHICAL people! AVOID AT ANY AND ALL COSTS!

Took car in for tune up. They recommended valve replacement. Since then, oil as profusely leaked from that valve into my alternator and onto my serpentine belt. No lights came on the dashboard. I didn't know about the leak until I was stranded on the side of the road 3 hours from home, for 2 days.

I would rate them 0, however that was not an option, so in order to leave a review I had to give it a 1.
I brought my car in for an oil change, then returned with an oil leak - they "fixed" the leak for no charge stating that the oil filter had been improperly installed. I returned back again telling them that the car was not running as it had prior to the leak and expressed grave concerns about my engine. I was told there was no issue. After this my engine seized and upon inspecting the car to see what the problem was, there was almost no oil left in the car. I opened a claim and my claim was denied - citing a recall from the manufacturer - after responding to the claim advisor's denial of liability email, I advised that the recall in question had been resolved in 2017 - I got no response back. I called and called for 2 weeks and have yet to be able to speak to anyone out side of customer service. I was a customer for 10+ years... NEVER AGAIN!

Amy from white bear Ave maplewood store did us a great service by taking us in late and getting us out on time, she went above and beyond the call of duty while being extra professional and courteous at all times, she made the experience excellent!

Took truck in for a/c service charged $1279 in less than a month a/c failed again. Upon return female at front asking questions " was something else going on with vehicle". Stupid question to offset their incompetence. Awaiting resolution but I am not giving another dime, I feel they overcharged me and did not perform work competently.

I think I have a slow leak in one of my tires that I purchased from this store a few months ago and made an appointment to come in today at 4pm based on their online scheduling tool. I got the email that stated "If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that's convenient for you." I received no phone call or email. So, I took my car in as planned to have the tire looked at. When I walked in the lady behind the desk told me that they cannot look at the tire today and that the online scheduling tool "isn't that good". She went on to say that she "wished more customers would call corporate and complain" about the online scheduler because it is not that good. I explained to her that I drove 20 minutes to have them look at my tire and she refused saying they do not work on any car past 3pm on Sundays. What a crock! So the tire that I need to have looked at (which may be flat in the morning) will need to wait until tomorrow. Never mind Firestone, I will go to NTB and have them take my business. Just a very frustrating adventure with them.

Mr. Simpson, store manager on 700 N2nd St in Harrisburg, PA, helped us with an emergency brake repair as we were traveling from SC to NY. Although he could not squeeze us into his schedule, he called many neighboring locations to find someone who could accommodate us. Very appreciated.

I visited the Firestone store in Livingston NJ today to have a flat tire checked up, and had met the worst and rudest front desk and mangers ever in my entire life. I really felt the manager was preparing to punch me in the face at certain point. They also trash talked Costco for allegedly selling used tires as new. If you want to compete with big business, start with your attitude treating your customers. I sincerely advise nobody go to their business anymore unless you want your day ruined.

I decided to go to the shop on E main st in Spartanburg SC because their reviews looked better than other Firestone shops around. Another disappointment. Took my car there to replace the door handle. When they called me several days later to pickup the car, I found a "green" door handle on my "silver" car. It looked awful. They told me they do not do painting, and that I had to go paint the door handle somewhere else. Besides, I found a "check engine light" sign on the dashboard that was not there before. How can you return a car to a customer with a check engine light on, and without any explanation? I refused to bring the car back to them because I know this is one of their habits, maybe to charge customers more. They also left a very sticky glu-like liquid on the car that could not be removed after I took the car to the car wash. Had to get it brushed (maybe I should say scratched off) by a car wash attendant. Needless to say, they did not deem necessary to clean the car before I picked it up. All that for a price I would not even want to say here. Please avoid! The government should really investigate these people, they have hurt too many customers.

And the most expensive place I've ever seen. They charge 3 times more. Don't go in this place. They will stole you

I had my spark plugs changed out for new ones because my suv was misfiring every time I revved up my engine to much.

They are getting two stars because, while not as bad as it was, my suv is STILL misfiring if I rev up my engine to much.

Clearly the issue was not fully fixed.

Not thrilled that I paid over 600.00 bucks for a job to only be half fixed, what a bummer.