• evo

2024 SITEJABBER AWARD

evo

Overview

evo has a rating of 4.1 stars from 162,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with evo most frequently mention customer service, shopping experience, and free shipping. evo ranks 1st among Outdoor Clothing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.7%
Positive
11
Neutral
0
Negative
6
6
See all photos

What reviewers want you to know

Positive highlights

  • The more info the better the shopping experience for me.
  • Easy, quick and great return policy so I don't have to worry about bad fit, wrong size ect!
  • 2024 Customer Choice Winner

Critical highlights

  • Customer service refused to help - said it it my problem.
  • Credit card kept getting rejected and my promo code MJJ3R4 didnt work for 15% from signing up for Evo emails.
How would you rate evo?
Top Positive Review

“Customer service”

Richard H.
1/13/24

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (162,611)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (88) return policy (43) ski boots (51) customer service (202) love evo (36) promo code (47)
Thumbnail of user richardh4276
1 review
0 helpful votes
January 13th, 2024

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Thumbnail of user dimitrit19
1 review
0 helpful votes
November 14th, 2023
Verified purchase

The order came in quickly and exactly the product what I was expecting. Good price as well. Thank you!

Thumbnail of user anaa622
1 review
0 helpful votes
January 10th, 2024

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Tip for consumers:
Did not refund me for items I sent back. Claimed they did not receive items. Yet refunded me for other items in the same package.

Thumbnail of user carolynb1474
2 reviews
0 helpful votes
December 3rd, 2023
Verified purchase

I was in need of a new jacket and came upon Evo. Easy to navigate, great follow-up when I had a question, and great prices. Very happy.

Thumbnail of user lutherk24
1 review
0 helpful votes
March 29th, 2023

Evo cancelled our account with no notice and they had almost no notes in their system on what the issue was and no explanation about why we were not notified in advance. When I finally got a hold of them they were not helpful at all and just did not care about what happened. They just kept saying they cant help me because my account is cancelled due to some ACH issue between banks. Our first notice this was happening, after over a decade of service, was our customers not being able to book online and it continued to not work for 36 hours while I got set up with another company.

I would avoid Evo. This was just the most bizarre experience ever. It works fine until you actually need some help with something and then they basically just tell you sorry about your luck.

Service
Value
Quality
Thumbnail of user braydeng20
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Good packaging, good pricing, fast delivery. Solid experience! A++

Thumbnail of user leonildec
1 review
0 helpful votes
November 23rd, 2023
Verified purchase

Great product! Great quality. I bought the leggings / pants for my daughter and she said the fit is perfect, color nice and the feel is super comfy!

Thumbnail of user glens302
1 review
0 helpful votes
December 8th, 2023
Verified purchase

I have been shopping at Evo for years and consistently they provide fast shipping and exceptional customer service! No issues! I wish I can try their travel services (hotel and snow/ski package!)

Thumbnail of user nin15
1 review
0 helpful votes
June 28th, 2023

Ordered an expensive shirt and was sent over the male version instead female. There was no declaration on the product site. Customer service said I should have guessed because model was male. I didn't even know there are male and female version of the product as there was no declaration. Customer service refused to help - said it it my problem. Never again!

Service
Value
Shipping
Returns
Thumbnail of user igork39
Igor K.
1 review
0 helpful votes
April 2nd, 2018
Verified purchase

The product was delivered in time. But the item has difference with presented on side picture. There are old stile cheap lace lockers that is very strange!
Customer has to be informed about discrepancy of this kind before shipping or ordering.

Thumbnail of user randys1294
1 review
0 helpful votes
December 19th, 2023
Verified purchase

Good they are exactly what I wanted thank you I am trying to make this 50 characters long

Thumbnail of user johnl2615
John L.
1 review
0 helpful votes
March 6th, 2020
Verified purchase

Overall experience has been great. Really do appreciate all that you do, especially the quality of sale products offered at an affordable price.

Thumbnail of user keelyh18
1 review
1 helpful vote
February 7th, 2022
Verified purchase

Everything came in perfect from Evo! I was super pleased with how quick everything shipped. I got a Nidecker board and bindings, super sick setup that I cannot wait to ride! Unfortunately, one of my bindings was slightly defective and I had the easiest time working with customer service on getting a replacement sent back. Also the turnover has been so fast, I sent them out on a Friday and they are getting here on Wednesday! Thank you Evo!

Tip for consumers:
Check your binding fit thoroughly! Evo provides size charts but its also good to go to the manufacturer's website to verify you are getting the right size bindings for your boot size. I wear a 7.5 womens boot and made the mistake of ordering a size small. Since there was a defect with the binding it worked out that I could kill 2 birds with 1 stone, but don't make the same mistake I did and check what size bindings fit your boot size!

Products used:
Snowboard and bindings

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridadj1
1 review
0 helpful votes
March 11th, 2023

My husband and I went to watch creed 3. We never received the food we ordered, only a bill. An hour into the movie we pressed our service button, but no one ever came back. Instead of trying to fix the problem they just charged about card. I'm so disappointed. It was our first time here we had really high hopes

Service
Quality
Thumbnail of user melissar1982
3 reviews
0 helpful votes
April 7th, 2023

If you're an avid cyclist looking for top-of-the-line gear, you can definitely find everything you need on Evo. I've recently purchased my Patagonia Dirt Roamer Storm Pants and Jacket and this is the best bicycle gear I've ever had. The attention to detail in both pieces is impressive. The pants have reinforced areas in high-wear zones, while the jacket has a variety of pockets for storing essentials like energy gels and keys. They are made from durable, waterproof materials that have held up well in even the toughest conditions. I also want to appreciate the fast delivery and will definitely order again!

Products used:
Patagonia Dirt Roamer Storm Pants and Jacket

Service
Value
Shipping
Quality
Thumbnail of user alfredb253
1 review
0 helpful votes
November 22nd, 2023

Ingen tlf kunde service, katastrofalt.
Hvis den var mulig dem skule for 0 stjerne av meg...

Thumbnail of user alehs1
1 review
0 helpful votes
December 8th, 2022

Terrible organization, terrible store, I regretted contacting them, competence level 0. I paid for my order on 11-22-22 they sent me a letter that my order would be sent within 2-4 days, today 12-08-22 and my order is even not sent yet, they answer my inquiries in 3 days and just say a they are very busy, the attitude towards customers is terrible, I was hoping for them, and I have already missed several trips to the mountains, but the newsletter is sent every day. And no one can answer where my order is... I do not advise buying here...

Tip for consumers:
terrible organization, terrible store, I regretted contacting them, competence level 0. I paid for my order on 11-22-22 they sent me a letter that my order would be sent within 2-4 days, today 12-08-22 and my order is even not sent yet, my requests are answered in 3 days and they just say that they are very busy, the attitude towards customers is terrible, I was hoping for them, and I have already missed several trips to the mountains, but they send the newsletter every day. and no one can ans

Products used:
terrible organization, terrible store, I regretted contacting them, competence level 0. I paid for my order on 11-22-22 they sent me a letter that my order would be sent within 2-4 days, today 12-08-22 and my order is even not sent yet, my requests are answered in 3 days and they just say that they are very busy, the attitude towards customers is terrible, I was hoping for them, and I have already missed several trips to the mountains, but they send the newsletter every day. and no one can answer where my order is ... I do not advise buying here ...

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulag632
1 review
0 helpful votes
February 10th, 2023

I had issues with ski boots. Evo accepted them back with full refund. I did have to contact several people because at first I was told they could not be returned. So, if you get someone that says no, hang up and call again. Evo has the best prices and now I feel better about being able to return items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonya1184
1 review
0 helpful votes
February 4th, 2022

Do not spend your money or waste your time with EVO. This company is slow, poorly ran, and is not worth your time. You might as well drive to the actual manufacturers of snowboards and pick one up because you will get it quicker than ordering online. I ordered a Ride Algorhythm in November for Christmas and they delayed clear into February, so I cancelled the order and called up Ride. The board arrived two days later.

Tip for consumers:
Don't use the site

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylies125
1 review
0 helpful votes
September 27th, 2022
Verified purchase

I accidentally shipped back the wrong piece of equipment with my return, Brett and the warehouse team helped me out big time and took care of it. Awesome customer service! Thank you Brett and team.

Tip for consumers:
Great selection and prices!

Products used:
Burton board and bindings

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregm1104
1 review
0 helpful votes
July 24th, 2022
Verified purchase

I've ordered from them multiple times but received a life jacked that after it's use was found to be defective.
The rear flotation panel turned sideways and rolled up making it unwearable. I called to get a replacement and was told that it would be up to jet pilot what they would do and usually takes a couple of weeks. If they chose to take the return. I just got the product…. Now I have to wait a min of two weeks?
Just passing on the policy.

Tip for consumers:
Refund or replacement is ONLY FOR UNUSED PRODUCTS..
NOT for defective products if used even once on the day of receipt.

Products used:
Life jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user faridehh1
1 review
0 helpful votes
May 1st, 2023

Got my shoes and they are missing shoe laces. Contacted the customer service and talked to
Brad Simpson <*******@evo.com>. He is the best of all. I shop online all the time and this is the very first time that I get such an amazing customer service. Evo, You are so lucky to have an employee like brad.

Thumbnail of user lynellem6
1 review
0 helpful votes
February 22nd, 2023
Verified purchase

The shoes is amazing! I love it! It's comfortable & it's light. True to size, I didn't have to order a half size but I did. Next time.

Thumbnail of user matthews2500
1 review
0 helpful votes
February 6th, 2023
Verified purchase

I ordered from Evo as they promised me 15% off my order and put out a sneaky pop up illusion of up to another another 35 % off of the board I purchased. After the purchase there were no discounts applied. #sad face. The app was easy to use, nice styling and functionality but I $#*!ing hate being lied to by retailers. I emailed them and will wait and see what they do and if they deliver. They did have the board and some dope educational videos/sizing charts that provided more detail than Ski Pro, Peter Glenn and some of the other skid row retailers. I hope they GG me and give me some of my cheddar back as life is better with more cheddar. As they know bc they lied to me to snack on my cheddar bay biscuits. Call me! Paublo…? ARE YOU KEEPING CLEAN? Love u?

Thumbnail of user edl718
1 review
0 helpful votes
June 1st, 2023
Verified purchase

Excellent service by Evo. The bike helmet arrived a few days earlier than expected. A missing helmet tail light was ordered by Evo and arrived a week later. Thank you.

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evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.

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