AM Used Auto Parts has a rating of 2.3 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AM Used Auto Parts most frequently mention auto parts, year warranty, and oil pan problems. AM Used Auto Parts ranks 857th among Auto Parts sites.
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I'm very happy with Am auto parts, I'm glad I made the decision to purchase a engine for my Toyota from them, received on time arrive in very good condition and is running great,and I'm very thankful
I would like to put ZERO STAR if I can! I sent a request over 2 weeks ago for a use engine and I received a quote pretty quickly at decent price for a engine that only 51k Miles! But, Not a single answers after 3 times phone calls and 4 Emails when I asked for the vin number to make sure about the miles on this Land Rover Engine! This Company is Not Serious beware before to make any decisions buying online not sure about the Honesty. I'm very disappointed with them!
I would like to put ZERO STAR if I can!
I sent a request over 2 weeks ago for a use engine and I received a quote pretty quickly at decent price for a engine that only 51k Miles! But, Not a single answers after 3 times phone calls and 4 Emails when I asked for the vin number to make sure about the miles on this Land Rover Engine!
This Company is Not Serious beware before to make any decisions buying online not sure about the Honesty. I'm very disappointed with them!
I purchased a transmission advertised as having 36,000 miles with a 3 year warranty and having been run tested before shipping. My mechanic pointed out to me that the transmission was all rusted and the shipping tagged made no mention of 36,000 miles, but listed the "condition" as 112,000. They tried to tell me that that was the lot #! I contested the charge with my bank and after almost 3 months I won the case and got my $800.00 back!
I wouldn't trust this outfit!
Tip for consumers:
I would never suggest buying anything from this company.
Products used:
I bought a transmission supposedly with 36,000 miles on it, but the shipping tags had "condition"112,000. When I could them about it they said that was the lot number. My bank and everyone I talked to said that was laughable.
They shipped used transmission with a missing part that they said was attached. Brian told me to ship back and he would refund. They refused the shipment due to the missing part. Bryan knew the part was missing when he told me to ship back for refund. They didn't accept the shipment. Then the transmission was shipped to some storage area and no one could locate for few days. So many different stories they give. Save your money and shop somewhere else. They never back their warranty. Read other reviews which show very poor rating. Scam... Most folks are not satisfied
With a rating that low should tell you everything you need to know about this company. Stay away and save yourself some money. Most of there parts are from a junk yard and is junk. Nothing tested. Brian always say in his replies that he is sorry you bought a no good part but nothing is guaranteed on used parts. But remember they suppose to test all parts before shipping. And who gives a 3 year warranty on junk parts. Fake warranty.
I got ripped off from this company and it looks like at least 111 other people on this website did as well. I left a review with pictures on Google but for some reason only I can see it at the moment. If any of you are interested in jumping on the wagon for a class action lawsuit, please contact me. That way we can get this shut down for good. And no more people get ripped off by this company. These are so of the pictures of the motor they told me that was tried and tested before it was sent out. YEAH RIGHT! And any of the 5 star reviews that they have are from a company that they paid to do so!
They shipped me a transmission that's was supposed to be inspected and tested with a 3 yr warranty, I received it it is a non usable damaged item with fresh holes punched in the pan it also appears to have been submerged in muddy water, total scrap now I know why they offer 3 yr warranty because they expect buyer to pay the $1,070. Return shipping fee they know that's not possible, they intentionally ship a useless piece of junk just to get my money knowing nobody will pay the outrageous price to return,wow what a scam BUYER BEWARE, RUN before you get scammed
I blame myself for not looking at reviews before purchasing. I bought a 1994 automatic Transmission was told it was tested for 899.00 I got it did what instruction said changed oil pan gasket etc. Installed and engine barely turned over. I contacted them was told take to Licensed transmission shop. The shop said toque convetor failed pump and clutched burnt up so it wasnt tested total junk. I sent documents in several times and wanted replacement. I sent in pictures of broken down transmission waited. I asked if I could have transmission put back together for shipment back while replacement comes and I was told that I voided warrenty beccause transmisson shop opened up transmission even though I was told by AMuap to do just that. I have filed a fromal comlaint with my Attorney Gereral and this is just the start I dont want any other senior like myself get scammed so I have lots of important people to send all these documents too. I tried to show proof of purchase several times and the transmission shop invoice but I dont know how to convert it.
Tip for consumers:
I was told transmission was tested and it had about 90,000 miles. after install engine barley turned over. I was told take it to a licensed transmission shop I did they said toque convertor was burnt up destroyed oil pump and clutches so it wasnt tested. I sent in all documents many times asking for a replacement. Now they tell me warrenty is voided because transmission shop opened up transmission which is what they had to do. I turned them in to my Attorney General and I am not finished.
Products used:
Bought used transmission
Don't believe it when these guys say free shipping. Their 1st scam is they will only deliver to a business, not your home. So, I had it set up to be delivered at my job. Their 2nd scam was the place I work was considered "rural", so there would be a $250.00 charge for shipping. I may live and work in a small town, but there is a state highway less than two blocks from where I work. I didn't see any small print, nor did the salesman say that "free shipping" came with conditions that they can come up with after you pay for the part. So, you can't not pay for the shipping, or you have to pay a $400.00 " replacement fee", whatever that is. Tracking the shipping; it got from Florida to California in three days, but sat in a town, not 150 miles from me for 10 days. I finally have this transmission and can only hope that it works. I'll have an update to see how it works out.
Products used:
transmission
This is a middle man for selling engines. They purchase motors and resell them at a higher price. I would imagine they have no clue of the condition that the engine is in, they take a gamble and put a warranty on it hoping that it doesn't go out in 1-3 years. I received a motor that looked like it had been sitting at the bottom of the ocean, all the components were so far deteriorated that the required parts couldn't be replaced without extensive repairs. They did send me another motor that was in a little better shape with a few more miles than the original motor and I was able to install with still quite a bit of extra work. The company appears trying to be fair but when it comes down to it they got the better of me. I went this route to avoid spending the extra money of a new motor and in the end it bit me in the rear. (Shipping was ridiculously slow on both motors, not in transit, them getting the motor to the carrier)(
The company is based out of Florida but my motors came from the Northeast.
Bryan was the only part of the experience that was not horrible, however I believe he has no knowledge of the parts he is actually selling due to the fact they appear to be middle men.
Very easy and smooth transaction. These guys knew exactly what was needed and came through in time! The Engine purchased was delivered safely and quickly, and has performed as well as could ever be expected since the installation. If I'm ever looking again, this place will be my first call. Very good experience. The sales representative was very friendly and professional. He answered all my questions knowledgeably. I was very pleased with the price. They was very helpful easy to deal with they pulled the number an new exactly what I was looking for.
Purchased a used engine for my Jaguar ($6950.00) that was represented as having been previously tested and run. Received the junk yard engine and drained the pan only to discover 2 quarts of water and oil. Ran a static compression test and found two adjacent cylinders reading 22 and 67. Obviously consistent with blown head gasket or cracked cylinder. Could not have been tested or operated. To "qualify" for any refund I was required to install over $500.00 of new parts. This of course made no sense at all. Personnel were evasive and inconsistent. Threatened a law suit and got my money back. They would not reimburse me for the new parts. So out labor (had to remove original engine and transmission, then install and remove their piece of garbage as well as time lost, car rental etc. if you look up "used auto parts scammer" in the dictionary you will see their picture. If it were possible to rate them lower, I would.
Tip for consumers:
Probably should have read prior reviews for this entity.
Products used:
None
AM Auto was given the info they requested( year, make, model and VIN), to make sure right part was sent. So them saying it was my fault in ordering is BS. They had all info they requested. If AM Auto was a respectable company, they would assume a little bit of screw up instead of saying they did nothing wrong, that it was all the customer fault. If no stars was available that would be their rating
Order transmission ($1600). Received wrong transmission. Had to pay shipping fee to return transmission($329). Sent refund check which they told us was for $1600. Received refund check for $980. They still charged $320 restocking fee and $300 original shipping fee. Never acknowledged that they sent the wrong transmission. They said they could not give me the VIN of the truck that transmission came out of.
Terrible customer service and Wayne in warranty dept. was not helpful or truthful.
I see you are asking for proof of purchase. Never received papers of any kind( purchase or return). Do have refund check if that helps.
Tip for consumers:
Check out AM Used Auto Parts on this website,BBB and others to get a real feel for the company you are dealing with.
Products used:
None
Buy anywhere else, but from them. You will be better off no matter how much you have to spend. They sent me a motor that was rusted through the oil pan and valve covers, it looked like it was setting underwater for several years. William told me he would stand by the warranty and take care of. What he meant was take my money and stand by all the loopholes and catches that work for them. They are nothing more than thieves.
The service was excellant when it came to shipping and keeping me posted my only complaint is i got no paper work when the engine came and has ask numeriouse times for a summary and a copy of the warranty but have yet to recieve it.but overall the engine has been good no problems...but im going to sell my truck because im moving and could use the paperwork for the next buyer lisa yakis when i recieve paper work i wil give them 5 stars thanks.
Tip for consumers:
Overall so far has been good engine works fine but would like paper work when they shipped it and so fourth
Products used:
Engine for ford 150
They charge you 20%restocking fee for a supposed to be low mile motor with broken timing guides and cam phasers after you pay for returning the motor. They set up to profit rather you get a bad product or not. Wish I never had reached out to them. It took 4 months to resolve this issue and I still got robbed.they don't deserve a star.
Tip for consumers:
Don't recommend ever
Products used:
Motor
I appreciate y'all getting my Honda back on the road. Everything was quick with payment shipping did take an extra day but Csr made it worth it all.
We purchased a used motor and it arrived damaged with a cracked blocked. Damage either from shipping or was dropped while being crated for shipping. We wanted them to refund our money but were told lies and wouldn't return phone call. Had to dispute the charge on my credit card to get my refund back. I wouldn't do business with them as they are liars and con artists. Never keeping their end of the bargain.
Tip for consumers:
Make sure that you get in writing how they handle refunding your money on items shipped damaged.
Products used:
NONE. HAD TO ORDER A MOTOR WITH SOMEONE ELSE.
I called the company and I talked with Paul I told him what I needed because I couldn't find anything locally he was very nice and professional gave me a couple options and quotes. I purchase the engine from Paul took six or seven days to get to me looked at all over everything was fine. He said if I had any questions to call him on it, it was all good runs like a charm. Very good company.
Thank you for sharing your experience. I'll be sure to let Paul know you showed your appreciation to his salesmanship.
Sent us a bad engine that wasn't tested like they promised. It was damaged AND locked up. The oil pump wasn't working as well so it was no way they tested the engine prior to shipping it. They forced us to pay for the shipping back to Lithia FL only to tell us they wouldn't ship out another unless we paid them another $250 and it would be at least two weeks before they got to it. Horrendous customer service, rude on email, and certainly do NOT back up their products.
Tip for consumers:
Just a bad company to deal with.
Products used:
None - sent locked up engine back
I bought a rebuilt engine from them. It was missing parts, had a vacuum leak from improper silicon seal, damaged valve cover and no oil filter housing. They told me "to pull the missing parts from the old engine." The old engine caught on fire, so that is a little difficult. Told me the rest was not covered under warranty. When I wanted to ship it back for a refund they told me I would have to arrange everything, in which case the shipping was more expensive then the engine was worth. SCAM!
The rep was great in answering my questions. The transmission was great and working well. Shipping took 10 days which was fine due to the shop being available. I have a 2004 ford f150 4.6 automatic. Came with a 3 year parts only limited warranty. I would buy from them again.
Products used:
Transmission
Thank you for your review. We are always here for you. If you need anything just let us know.
Ordered and paid $1770 for a used transmission with supposedly 55,000 miles. It took close to 2 months for delivery. When transmission showed up my mechanic said no way does this only have 55,000 miles. After installing suspicions were confirmed. Trash transmission. Worse than the one that gave out on me. Don't use ever.
Tip for consumers:
Junk company
Products used:
Transmission
Matthew, we made several attempts to just have transmission picked back up and issue a full refund. But you agreed to keep it and receive half of the repair cost which was five hundred and seventy-five dollars. Which we sent to you on June 13th. As for the transit times, we clearly state in the warranty that they are not guaranteed. With all orders we quote 7 to 14 business days from order confirmation. You confirmed your order May 12th, and your part was delivered on the 25th. We also refund the cost of lift gate service. You have continued to repost your review on google. If there is something else we can do for you, you can always call us.
I purchased a transmission to be swapped out. I paid a mechanic shop to install it and it turned out to be a bad one after all the expense. I had it towed to a second shop just to verify and yes the one purchased form AM Used Auto Parts was a bad one. Now I'm out even more money thanks to these crooks. I will never purchase anything from them again. They had great glowing reviews if you only see the ones they want you to see. I should have dug a little deeper. Lessons learned.
Tip for consumers:
Don't waste your money or time with these folks !
Products used:
Couldn't use the part, it was defective.
I am a completely satisfied customer. I took a chance and bought a used transmission online, which is the biggest purchase I have ever bought in this manner. It arrived at the transmission repair shop in excellent condition. The owner asked me where'd I find the transmission because it appeared to be brand new. It was clean and wrapped very securely for shipping. It was the most expensive purchase I had ever made online. I felt at ease since it came with a two year warranty and all parts are quality tested. I would recommend AM used auto parts to recieve quality used parts which are in excellent condition.
Bought a used transmission with a supposed 3 year warranty and supposedly fully inspected. I came in and third gear went almost to the dash. It still ran, so I decided to live with that. After a month, third was like neutral. A week after that it went into reverse and would not come out.
I called (customer support mailbox is ALWAYS full and not accepting calls. I emailed. Never a response.
The State of Florida Attorney General really needs to look into this outfit.
Tip for consumers:
Stay as far away as you can.
Products used:
It had a warranty, but it is worthless as you can't get in touch with them.
Quality used auto parts at great prices shipped nationwide. Used engines, transmissions and complete engine assemblies for all makes and models. All used auto parts, used truck parts and used van parts are tested and guaranteed for 1-3 years.
Thank you for your review. We are always here for you. If you need anything just let us know.