• The Wall Street Journal

The Wall Street Journal

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Overview

The Wall Street Journal has a rating of 1.8 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Wall Street Journal most frequently mention customer service, street journal, and credit card problems. The Wall Street Journal ranks 237th among Sports News sites.

  • Service
    37
  • Value
    39
  • Shipping
    21
  • Returns
    26
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month.
How would you rate The Wall Street Journal?
Top Positive Review

“Quality content has decreased”

Alperen A.
10/6/19

I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!

Top Critical Review

“Accepted an offer for what we thought was a trial, but they increased the price”

Eric M.
12/22/23

We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.

Reviews (140)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (30)
Thumbnail of user jillyj2
6 reviews
18 helpful votes
June 9th, 2016

I really like reading the WSJ for its news stories but some of the editorial content is really biased and offensive. I don't understand why the business and consumer reporting is so good but WSJ seems to have no control over the editorials.

Thumbnail of user jamesp135
2 reviews
3 helpful votes
March 28th, 2015

First of all, having the WSJ delivered when I am at home or on the road is a great feature. I like the Kindle Edition enough to want to keep it.

However, I have to agree with others here that say the pricing makes absolutely no sense:

$99/year for the WSJ print edition with the Online Web edition included.

Thumbnail of user tylerm36
tyler m.
2 reviews
1 helpful vote
January 13th, 2015

In the day of the internet, it is getting harder to find what you want to read in the paper

Thumbnail of user harrietja
5 reviews
9 helpful votes
November 1st, 2014

I have always depended on WSJ reviews for getting latest news as I am very busy professional and not getting ample time for any other purposes. I lately subscribed to the new adaptation of the WSJ and understood that it is so much superior to the old paper edition. Hence, I am happy and satisfied by its services

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

WSJ online coverage of breaking news and current headlines from the US and around the world. Top stories, photos, videos, detailed analysis and in-depth reporting.

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