Wren Kitchens

Chose Wren as always gets good reviews could have not been happier from initial meeting to meeting fitters everything was seemless would recommend Wren for there very professional servuce

From start to finish, Dean from the Derby branch was exceptional. Products arrived on time and after service was at the same level. Any missing parts were quickly replaced.

We started with a very good experience with Wren during the booking phase, but as per many reviews they became much more difficult once they had our money. Firstly the kitchen was supposed to come in one order and ended up coming across 3 orders as items were missing every time. This ended up costing us more money and significant delay as we had to keep calling back and paying our fitter. Then once we had the kitchen installed Wren decided to provide us with Quartz which had 99% of the veins in one direction but then one small section with the veining going the other way. We understood that they couldnt guarantee that all the veins would be in one direction, but to have every piece in one direction and then only one piece with the graining going in the other (on our feature wall) has made our feature wall look ridiculous. No discussion was had with us around where we would like the veining going etc. - we raised this with Wren directly and just got repetitive emails saying 'nothing we can do'. When we have spent such a considerable sum we would have expected them to change this small section or at least had the conversation with us before to discuss the veining and where we would like to include the section with the graining the other day - to do it on one small section only looks so silly and were now stuck with it as they wont help - would have expected better especially as they already cost us money with several split deliveries.

We love our new kitchen ordered through wren but fitted by our own fitter.

Great quality. A couple of issues with faulty doors but these were easy to rectify and new items ordered

Really good from start to finish. Designer was accommodating when we needed to make last minute changes, delivery was spot on, needed a replacement door which was sent and delivered within 2 days.

Wren started the fitting of my kitchen but never completed it and I am still waiting for an offer of compensation 4 months on.
Wren started the fitting of my kitchen 4 months ago.
On the 1st day of fitting everything seemed to be going well however after day 1 or 2 the fitter kept disappearing to do other jobs and only returned after I would make a complain. Then he would return for a couple of hours and disappear again stating that he had go and fit a bathroom for someone else and would return in a couple of days but the same thing kept on happening over and over again and he has still not returned to complete the job.

I then decided to make a written complain to Wren by email and by post outlining the consumer credit act 2015 and proposed an offer of solution which included the following:
1. A full refund for the cost of the goods and fitting

2. The fitting to be completed with a substantial discount on the cost of the fitting as well as a refund on the cost for the collection of the rubbish that you charged me for and replacement and fitting of faulty or damage items.

To date Wren has not replied to my complaint other then to arrange for a new fitter to attend my home to complete the fitting.

Wren has not accepted any responsibility and has not made any offer of compensation.

I would not recommend Wren Kitchen to anyone. Everything is over priced and the service and workmanship is appalling. In my opinion they are absolute rubbish

Date of experience: 03 July 2023

The average lifespan of the wren bird is approximately 2 years. The average lifespan of a wren kitchen is approximately 2 weeks!
Seriously, avoid, avoid avoid.