Overview
Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
Had a really positive experience with Erdington Wren - very patient with all the changes I kept making to the plan. Not so good with the Wren fitters and ended up finding my own We now have a wonderful dream kitchen
From start to finish it's been so easy to deal with from the little changes with the designer all the way up to delivery. Even of I needed a few items replaced it was sorted through the brilliant app. Couldn't recommend enough. Thanks Wren
Thank you for leaving a 5 star review, Paul.
I'm so pleased you felt supported and informed at every stage of your journey with us, and it's great to hear your feedback for our App - now your project is complete, I hope you're enjoying your lovely new kitchen!
Anastasia
I bought a wren kitchen
I bought a wren kitchen. Coordinated a date & organised for my builders to install.
Most of the kitchen arrived as booked. Bits missing I was given a Second date which was 3 weeks outside of the original delivery date. My builder had to move on to another job after 2 weeks so he booked me in to come back. When the Second delivery came it was a partial delivery again! I have been given a third date and by the time the doors come my builder is on holiday as that will be five weeks from the original delivery date and we did not expect it to go on for so long! I have to wait another month before my builder can come back to me…. Wren is rubbish service!
Also they tell you to use the app to order replacement items don't bother telling you that you can't order doors via the app they have to be on the phone! Come on wren get your act together. I would not receive t wren unless you desperate. Their customer service is next to nil!
Hi Sally, Thank you for your review.
I'm sorry to hear you have had an issue with part of your delivery and that some of the products are missing; it's not something we are happy about either.
I have forwarded your comments to our department management team and asked them to investigate.
Regards,
Kevin
From start to finish the process of buying our kitchen from Wren has been fantastic.
We purchased our kitchen from Aintree and our designer Andrew was a professional from start to finish.
Following the design phase, delivery went seamlessly and although there have been a few slight errors we have been very impressed with the customer service team and their ability to react and respond in such an efficient and friendly manner.
Thank you for leaving a wonderful review, Oliver.
I'm delighted that Andrew provided such a thoughtful design experience, and it's great to hear that our Customer Care team were able to resolve any issues you encountered.
I hope you're enjoying your lovely new kitchen!
Anastasia
So happy with my new kitchen from Wren Kitchens - the service from start to finish has been amazing.
Kelly at the Croydon store listened to everything I wanted and delivered.
The kitchen is incredibly well made and the kitchen fitters Wren organised have put the kitchen together impeccably!
Thanks for the excellent review, Katie.
I'm so pleased that Kelly did such a great job of designing your dream kitchen, and it's lovely to hear your experience with us has been positive from beginning to end.
I hope your new kitchen brings you lots of joy!
Anastasia
It was wonderful from the start! Went into the showroom, looked around, made an appointment for measurements, booked an appointment for design, did design alongside designer, put my down payment and waited anxiously for my cabinets to come in! My husband did the install so it saved us some money, they did the countertops and now I have a beautiful new kitchen! I absolutely love it!
Thank you for the fantastic review, Cynthia.
I'm delighted that your experience with us has been so positive, from start to finish - that's wonderful to hear.
Your kitchen sounds stunning, and I hope it brings you lots of happiness!
Anastasia
From start to finish, from the sales designer at Lincoln to the installation team, including the customer service team, everything was handled in a totally professional manner.
What can be a stressful time was made to feel an exciting and fruitful experience, and the end result was the perfect kitchen
Thanks for the excellent review, Mick.
I'm delighted that your experience with us has been positive, from start to finish. It's lovely to hear about the great service you received from each team member at every step of the journey.
I'm so happy that your kitchen transformation felt exciting and fruitful - that is wonderful.
Anastasia
From meeting with the designer to the delivery of the kitchen, our experience of Wren kitchens was 1st class. Everything was delivered on time and met our expectations. We went for the infinity plus kitchen with quartz worktops and the finished product is fantastic and are well pleased with it.
Thank you for leaving a 5 star review, Viv.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds beautiful, especially that gorgeous Quartz worktop!
Anastasia
We had a great experience with Wren from the very beginning. Charlotte at our showroom made sure we got our dream kitchen in the end and was also so helpful and patient with our changes, all to make sure we got it right. We love our kitchen now and so glad how everything went.
Thank you for leaving a brilliant review, Shawna.
I'm so pleased that Charlotte was able to design your dream kitchen - that really is lovely to hear.
Anastasia
Great service from start to finish fitting team were great
Thank you so much for leaving a 5 star review, Maureen!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
The whole process was fantastic, from showroom to delivery I was kept informed and the one tiny little problem was sorted out promptly and without question. I absolutely love my Wren kitchen and would recommend them to anyone!
From design to installation the process was smooth. Every stage seamless. The app tracked every stage and gave timescales. We were kept well informed of everything. Installers worked to schedule and kept everything tidy and organised. Over the moon with our new kitchen.
Thank you for leaving a 5 star review, Claire.
I'm delighted that your kitchen transformation has been a stress-free experience, with highlights at every stage.
I hope you're enjoying your lovely new kitchen!
Anastasia
From the several showroom meetings right through to fitting I found the attention to detail and customer satisfaction exemplary and refreshing. Wren H.O. Kept regular contact to ensure there were no problems with the fitting and the few we had were remedied immediately.
Thank you for leaving a 5 star review, Michael.
I'm delighted you felt supported at every stage of your Wren journey, and it's great to hear that any issues you encountered could be easily resolved - thank you for sharing such wonderful feedback with us!
Anastasia
Very pleased with the quality of the furniture. Everything was very well organised.
Thank you so much for sharing your positive experience with us, Maryna!
It’s great to know that you’re pleased with our service and the quality of the furniture.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Experience with Wren was very good from start to finish. We ordered kitchen units but sought and supplied our own electrical appliances and arranged our own fitting. Wren kept us very well informed throughout the process and even offered an early delivery which we declined but that wasn't a problem. Units arrived on time and were fitted without problem, other than for a missing handle but Wren provided a replacement without quibble very quickly. Vey happy with quality of the workmanship and materials used and would use Wren again.
Thank you for leaving a fantastic review, David.
I'm delighted that your experience with us has been so positive from start to finish - that's wonderful to hear.
I hope you're enjoying your beautiful new kitchen!
Anastasia
From the beginning, working with a designer, reviewing his design, ordering materials, working with the contractor, to the final installation, my experience while renovating my 39 year old kitchen was quite fun.
Thank you for leaving a 5 star review, Kaplan.
I'm so pleased that your kitchen transformation was a stress-free, enjoyable experience - that's wonderful.
It's also great to hear that the panel issue you experienced was quickly resolved.
I hope your new kitchen brings you lots of joy!
Anastasia
Wren's kitchen design service was fantastic, especially the virtual reality headset allowing you to look at the life sized kitchen design. The delivery went ahead with no issues & I'm happy with my new kitchen
Thanks for leaving a wonderful review, Aaron.
I'm delighted that your experience with us has been as enjoyable as possible - the Virtual Reality viewer is just brilliant, isn't it?!
I hope your lovely new kitchen brings you lots of joy!
Anastasia
Nothing too much trouble, good explanation, good value and very good service.
Thank you so much for leaving a 5 star review, Diane!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From start to finish we couldn't have asked for a better experience. Rosie our designer was so helpful, patient and friendly. She designed a beautiful kitchen for us and listened to everything wanted. When we had a few worries a couple of days later she put our minds to rest. This all resulted into the kitchen of our dreams.
All the units are well made and absolutely all in tact so fitting them was no hassle at all, the designer did a spot on job and Chris in the showrooms help was beyond reproach, all in all I would definitely recommend wrens to anyone
Thank you for leaving a 5 star review, Patricia.
I'm so pleased that your entire kitchen project has been as stress-free as possible - now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
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Hi Alison,
Thank you for the review.
We're always delighted to read such excellent reviews; thank you for taking the time to share your experience.
We would love to see your new kitchen, so why not enter it into our #Wrenovation competition; you can enter by sending pictures to: wrenovations@wrenkitchens.com.
Please don't forget to add your postcode or order ID!
I hope your new Wren kitchen brings you many years of joy!
Thanks,
Wren Kitchens