I sent my ring to them 1 week after having it appraised. The appraisal came in at $5100, and although I know appraisal are for insurance purposes for the cost to replace the ring, and I also know that resale value is lower, but they offered the starting bid to be $358. This is a rose gold triple banded ring with over 14 small diamonds and a 1.1 caret center diamond. I requested my ring be returned. They said it would be 7-10 business days. It is now 12 business days and it has not even left their warehouse. I've called multiple days in a row and they keep making excuses. I fear I'll never get it back.
1st time selling was great, next 2 times, CRAP. I know for a fact how much my items are worth and the amount they wanted to give me was a insult! I will never use this company again. Go to your local jeweler to receive a better price and always get your valuables appraised local!
Hello Katrina,
At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.
It sounds like you had a great initial experience with us, but have not been happy with the evaluations our certified GIA gemologists have provided for your jewelry the last couple times. We do apologize for any misunderstanding in this regard. Our Lab and Gemology Teams work to evaluate hundreds of pieces of jewelry every week, taking great care to provide sellers such as yourself what would be considered a "base line" fair market amount to start at. Essentially, the evaluation they give is based on what the current resale market is for that particular type of jewelry with the professional buyers we work with. It's never meant to be a slight or insult to the seller, but is an expert opinion based on how we think that particular piece of jewelry would do in our Auction Format.
We do apologize we weren't able to help you have similar success to your first experience, and would love the opportunity to discuss further. A member of our Leadership Team will be reaching out to you to see how we could have improved your interaction with us, and/or how we could still make it right. We look forward to that opportunity.
Sincerely,
The Worthy Team
I had sent a beautiful bridal set that was my mom's and she passed before getting married. I worked with Kendall who kept me informed of my ring during the whole process every single day. If I ever do this again I will definitely make sure to get Kendall to work with me! He understood the meaning of the ring to me and all of my concerns. Such a genuine honest young man. I hope that whoever reads this ask for Kendall Vamburg to work with you through your process. You'll be happy and feel very comfortable with him.
Thank you so much Kendall,
Debra Byrne
Hi Debra,
Thank you for taking the time to share about your experience with Kendall! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Abbey was wonderful throughout this whole process that was easy, secure, streamlined and professional throughout! I am so glad I chose to use Worthy to sell my rings. I felt comfortable in their hands and with Abbey's warm and quick communication from start to finish. I highly recommend!
Hi Maggie,
We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!
The Worthy Team
Enjoyable process
Easy access to help with questions during
Process
Would sell with worthy again
Date of experience: October 05,2024
Hi Meghan,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Like a lot of people I was skeptical and a little nervous about sending precious items off through the mail and to a company that I hadn't worked with before. I can say though that my entire experience from item drop off at the convenient FedEx location to the funds from the sale hitting my bank account was smooth and quick. Abbey my Worthy rep was very kind in answering all my questions and keeping me informed via email and text every step of the way. I was so pleased with my first experience that I actually immediately shipped another more valuable item for Worthy to sale for me. Worthy is fair, honest, and I'm able to get a higher price for my items using them over the many other options.
Hi Melissa,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should another opportunity arise!
The Worthy Team
Everyone I worked with at Worthy was very professional, caring and formative. They took me through the whole process Step-by-step and kept me informed at each step. They made sure I got the best possible price on my ring.
Hey Diane,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Warn family and friends. Cheap and overrated by FAR. My ring did not return in its original condition. Now they won't respond to me. Hounded me to send it in, now they're no where to be found. Very disappointed.
Hi Katie,
A member of our senior leadership team will be reaching out to you directly to ensure all outstanding concerns have been thoroughly addressed since this was first brought to our attention.
Thank you,
Worthy Team
The entire experience was so wonderful and fast, very simple and guided.
The only thing I would have to say is that the payment was not issued until I sent multiple emails to customer service asking for updates on the timeline…. Since it had been passed the number of business days they told me it would be originally. Once I finally made enough noise the payment was sent swiftly. I just wish it was more professional than that.
Hi Kaci,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again!
The Worthy Team
Thank you for selling my ring! The entire process was easy and worry free! I was kept informed every step of the way. The best part is that you sold my ring for much more than I had dreamed... Thank you Worthy!
Hi Carolyn,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
I made a very difficult decision to sell my jewelry. I was not sure how to go about it, but a friend recommended Worthy to me. I am so thankful that they did! Everyone that I dealt at Worthy was extremely professional and reassuring. The process was very smooth and efficient, and I was constantly given updates about the status of the jewelry throughout the entire process. Additionally, there was great comfort in knowing that the jewelry was insured, and once the sale was complete, my money was quickly deposited. I highly recommend Worthy to anyone that is looking for a very safe, professional, and timely way to handle the sale of your valuables. I look forward to working with them again!
Hi Amy,
We know parting with such an important and meaningful possession is not easy and we're glad you felt supported throughout the process. Thank you for taking a moment to share your experience. Your feedback means so much to us because this is exactly why we do what we do!
The Worthy Team
Excellent communication throughout the process except when it came to valuing the ring
I was not told it would be valued based on the largest stone and no additional value added to all the other stones surrounding it
Hi Mary,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team
Worst experience ever. Been selling jewelry for 20 years on eBay. They took my jewelry. Lack of communication took several weeks to even get an auction going. There were platform software issues so I couldn't change reserve prices. I tried on their mobile app I tried on my computer. I tried several different browsers. I called their tech-support they seem to care less. Their fees are super high. They claimed it was a 10 day process. It took over three months. Then they lost two of my pieces for over a month, it took them to return it to me and I live two states away. Pretty much felt like it was a scam. Two of my high price items I was offered pennies on the value. Their professionalism lacked their customer service lacked their communication lacked their software platform, lacked the prices. They offered lacked long story. Short sellers beware and stay away!
Hello James L.,
While we are glad we were able to help you sell two of the four pieces you shipped to us, we are sincerely sorry to hear this was not a good experience for you overall.
As stated on our site, our process typically takes 10-14 business days from the point of your jewelry's arrival at our headquarters to payments being issued for successful sales. We recognize the preparations taken for your collection of jewelry extended beyond this timeframe and we missed a crucial opportunity to keep you better informed.
For the large majority of sellers whom we are fortunate to partner with, the feedback is overwhelmingly positive. Things don't often go wrong but we appreciate being made aware when they do so we can focus on identifying what can be done differently to prevent the issues from reoccurring. Rest assured, our product team has been made aware of your experience and it has been used as an example in recent discussions surrounding the handling of multiple pieces of jewelry at one time.
There is only a fee for our services in the event of a successful sale and it is respective to the amount your jewelry sells for. As a reminder, the services we provided you included complimentary shipping to and from our headquarters, professional cleaning and photography of your jewelry, complimentary grading with GIA and IGI, and the creation and promotion of your auctioned jewelry listings to our buyer network. We are confident the Seller Success Fee is appropriate for the services we provide however we'd be more than happy to discuss this and any other remaining concerns with you directly.
You can expect to be contacted by a senior member of our support team. We look forward to connecting with you directly and determining any appropriate measures we can take to address the concerns with your recent experience.
Thank you,
Worthy Team
This was by far the easiest auction process I have ever been a part of. Rachel was fantastic to work with and she kept me in the loop every step of the way. From personalized service over the phone, texting and email to the actual auction online with our diamond ring we were very pleased with the outcome. We set a price that was reasonable to hit. At the end of the auction the final total dollar amount was over DOUBLE what we expected! Thank you Rachel and thank you Worthy. We will definitely use you again in the future!
Hi Joseph,
Thank you for taking the time to share your experience with Rachel! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
My experience with Worthy and Rachel was a pleasant, professional experience.
While I wish I could have gotten more money for the wedding set, I still got more than their recommended amount.
I worked for several years in the high end jewelry business and I know the retail markup is huge! So my suggestion to anyone selling jewelry to remember that you're not going to get anywhere near retail value. If you keep your expectations under control, you will have a great experience and may even get more than you expected.
Worthy walks you through every step. You will never have to wonder what the next step in the process is as they are in constant communication with you.
If you're not comfortable with selling your jewelry on your own, (and there's many reasons why you shouldn't handle such a process on your own) I highly recommend Worthy to help you with your sale.
Hi Edie,
Thank you for taking the time to share your experience with Rachel! We think they are pretty great too!
Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road! We'd be happy to partner with you again.
The Worthy Team
The entire process is automated and runs quite smoothly requiring the least amount of time possible from the jewelry owner. That being said there are people along the way to answer questions and guide the process as needed
Hi Larry,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I had such a great experience with Worthy! I was kept informed every step of the way and was informed if there were any delays. I was able to sell my rings and received the funds very quickly. Would highly recommend!
Hey Theresa,
Your feedback means so much to us and we're so glad we were able to help you sell your rings. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
I did my research before I made the leap to try Worthy, and I am so happy I did! Worthy provided me with a shipping box and tracking to make me more comfortable in sending such valuable jewelry to them. The communication with Worthy was almost daily, and I was so relieved it was. Again, never selling an expensive ring online was a bit nerve racking. The auction happened quickly, and the bid went over my $500 reserve price. Within a week, I had the auction funds in my bank account. I plan to be a repeat customer as I have more jewelry to sell. Thank you, Worthy! You are a class A+ company with exceptional staff.
Hi Barb,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
I was pleasantly surprised at how easy and stress free my experience was with worthy! Abbey was very helpful and explained each step along the way. I was skeptical with the process of sending in my wedding set through the mail, but was happy with how professional the process went. I would definitely refer a friend or family member to use them!
Hi Tiffanie,
We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!
The Worthy Team
I had my wedding ring (I'm divorced) sitting my my closet for 3 yrs. I heard about Worthy a few yrs ago. I finally investigated it and in a little over 1 week of me sending in my ring had had money in my bank from the worthy auction sale. I am very satisfied and suggest anyone interested in selling their ring to look into Worthy.com
Hi Kish,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Overview
Worthy has a rating of 4.8 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 2nd among Diamond sites.
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jamie,
Thank you for sharing your feedback with us regarding your recent experience. We sincerely apologize for the inconvenience and frustration you have faced throughout the process, and we appreciate your patience as we work towards a resolution.
We understand the disappointment you felt with the significant difference between the appraisal value of your ring and the starting bid offered. While appraisals are primarily intended for insurance purposes, we acknowledge that the resale value may vary. We apologize if this was not clearly communicated to you, and we appreciate your understanding of this aspect.
Regarding the delay in returning your ring, we deeply regret any inconvenience caused by the extended timeframe and the lack of communication. We have taken your feedback seriously and have initiated an immediate investigation into the matter. We have confirmed your return will be on it's way to you as of this afternoon.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement and deliver a better experience to all our customers. We appreciate your trust in our company and your patience throughout this process.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly at support@worthy.com. We are committed to ensuring your complete satisfaction and restoring your faith in our services.
Thank you once again for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Sincerely,
The Worthy Team