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Woodwinddesign.nl has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.
Executive summary: I ordered a pricey item from this vendor. It took 5 months to arrive. It was damaged and he clearly sent it to me in that damaged condition. The vendor refuses to take any responsibility for the damaged goods that he sent out. And it turns out that he engages in other, dishonest business practices. The details: I ordered an extremely pricey and what should have been a very attractive wood instrument stand from this vendor. This is what the stand should look like (except mine was African blackwood): https://woodwinddesign.nl/product/flute-stand-2/. I placed the order on December 29,2019. It did not arrive until May 27,2020. The website said nothing to indicate that the item was not in stock and that it would not be available until mid-March. Nor did it say anything about using some shipping method that would take 2 1/2 months. In that timeframe, I ordered items from other European vendors that showed up on my doorstep inside of 2 weeks. When the stand finally did arrive, it was damaged. The wood was gouged. I contacted the vendor multiple times about receiving a damaged article. I supplied photographs that shows the gouge in the finished wood (see photos). I reported to him that I could easily feel the gouge by running my finger across it. And I reported how obvious the damage is to me and to everyone else who has seen the stand. Despite all this evidence, the vendor intransigently insisted that nothing is wrong with it! This vendor has showed himself wholly unwilling or incapable of admitting that he might have sent me a damaged article. He denies seeing anything wrong in the photographs that I've sent him. He acts as though I'm lying in reporting that I can feel the gouge. That is an extraordinary and extraordinarily offensive way to treat customers. Of course, I am not the only one who is struck by the intrusive gouge. Everyone to whom I've showed it can't believe that this vendor actually sent this stand out. This is not the only evidence of this vendor's dishonesty. If you go to his website (see link above), you may find it difficult to find any unfavorable reviews. That is because he blocks or takes them down, as he did mine. Beware.
Executive summary: I ordered a pricey item from this vendor. It took 5 months to arrive. It was damaged and he clearly sent it to me in that damaged condition. The vendor refuses to take any responsibility for the damaged goods that he sent out. And it turns out that he engages in other, dishonest business practices.
The details:
I ordered an extremely pricey and what should have been a very attractive wood instrument stand from this vendor. This is what the stand should look like (except mine was African blackwood): https://woodwinddesign.nl/product/flute-stand-2/.
I placed the order on December 29,2019. It did not arrive until May 27,2020. The website said nothing to indicate that the item was not in stock and that it would not be available until mid-March. Nor did it say anything about using some shipping method that would take 2 1/2 months. In that timeframe, I ordered items from other European vendors that showed up on my doorstep inside of 2 weeks.
When the stand finally did arrive, it was damaged. The wood was gouged.
I contacted the vendor multiple times about receiving a damaged article. I supplied photographs that shows the gouge in the finished wood (see photos). I reported to him that I could easily feel the gouge by running my finger across it. And I reported how obvious the damage is to me and to everyone else who has seen the stand. Despite all this evidence, the vendor intransigently insisted that nothing is wrong with it!
This vendor has showed himself wholly unwilling or incapable of admitting that he might have sent me a damaged article. He denies seeing anything wrong in the photographs that I've sent him. He acts as though I'm lying in reporting that I can feel the gouge. That is an extraordinary and extraordinarily offensive way to treat customers.
Of course, I am not the only one who is struck by the intrusive gouge. Everyone to whom I've showed it can't believe that this vendor actually sent this stand out.
This is not the only evidence of this vendor's dishonesty. If you go to his website (see link above), you may find it difficult to find any unfavorable reviews. That is because he blocks or takes them down, as he did mine.
Beware.
I responded to Mr. Maier several times, in the most polite way only.
1 Long delivery time: is stated on the webshop pages, as well as on the email with the invoice: 1-4 months varying, depending on the product. Especially the wooden products (and some rare products, such as carbon stands for saxello, contrabass flute, contrabass trombone) are handmade to order only. The long waiting period is the result of the popularity of my super light and compact carbon instrument stands, and the fact that I have a one person business. More clients request updates on shipment, but are happy to wait and looking forward to use our products after I answered. After shipment of this particilar stand, well within the 4 months period, it took USPS as well as US customs during the Covid-19 troubles two and a half month to deliver it. Normal PostNL /USPS shipment would be 10-14 days. The delay came as a complete surprise to me and some 20 of my US customers. Only Mr Maier does not accept that this is not my mistake. I do not use this shipment method at the moment, at least as long as Covid-19 in influencing a lot of processes world wide.
2 The picture presented shows “something” but I cannot see exactly what. Never ever did I suggest the client was lying, never did I suggest nothing was wrong, never did I reply unpolite, despite his “direct communication style”. Client shows it to everybody, except to me. He demands replacement or refund without giving me the possibility to inspect the product, before making refund or replacement. I don’t expect a lot of traders would be happy to do otherwise.
3. I have no issue whatsoever dealing with feedback on my products, that’s how I get new ideas for products, or insentives to improve existing products. In fact, I invite my clients to write me about possible improvements that could be made. Never did I state that I will not replace or refund, the only thing I ask, is having the product in my hands and assessing what could very well be a grave mistake from me. I do have returning goods from clients that are not happy with their purchase. They send the product back to me and I refund, simple as that. WoodWindDesign has had one return in 2018, zero in 2019 and 2 until now in 2020.
4. I do have a lot of positive reviews, I have not been able to work on the backend of my website the past days, but I will clear the way for his review to be published, as this one negative review probably adds to the credibility of the others. I have never blocked any review.
5. The offer of inspecting the product still stands, but I need it in my workshop.
6. When you are interested in more review, check youtube/woodwinddesign.nl
4A: The clients reviews are published on June 10th and 11th. They can be found here: https://woodwinddesign.nl/product/flute-stand-2/