W!ZZ

When I was taking a flight from Bucharest to Brussels CRL on 30 December to 4 January both flights were very decent, and when I landed in Brussels CRL the landing was very smooth on both flights. I agree

I've used WizzAir twice in my life. The first time there was a glitch with their system and they couldn't find my booking, although I was already at the gate boarding the plane, therefore I already had a boarding pass that was used to pass security and enter the airport, and yet, I was held at the gate as they couldn't find my reservation. Shocking! The second time, I used them on 1 September 2022, when I've booked a short trip in Europe and WizzAir had a massive delay on that flight, from around 21:00 to 15:00 the next day. Obviously we all had to be accommodated in a nearby hotel and had to pay expenses to get to and from the airport, plus other fees, and although WizzAir has recognised the issue and promised to pay within a timeframe specified by their representative (20 business days), more than 35 days have passed without a single penny received in the account. The fact that they are reluctant to give a phone number and rely on emails only, is evidence of their scheme to delay payments. I need to mention the fact that, as per the photos provided, their first reply came on 28 September which is 28 days after the flight took (or supposed to take) place. So there goes another 30 days nearly into replying. All this time, €500 have been gaining interest in their account, rather than on mine. Although I tried my best to call (there is only one number available where you can leave a voicemail and that's it), email and resolve the dispute, WizzAir forces me to use the legal system to recover my money. I cannot express in words how frustrating this is and how appalling is to have such behaviour from their customer service team.