Winni

I ordered a cake, what was show in their website and they are delivered us totally different one...

Winni Flowers is a completely unreliable supplier.
I don't live in India, but I placed an order with Winni to deliver flowers to my wife at her office location in Chennai - India, since she was going through a tough time and I wanted to surprise her and bring a smile to her face. Well, problem #1 Winni was providing only 1 deliver time option which was from anytime between 9am to 10pm. Not I'm not sure who in the world would be working such office hours. So that in itself is a business model set to fail.

Winni Flowers claims to have gone to my wife's office at 7pm, found out she wasn't there and notified me that the customer wasn't there so we'll be closing the order and there will be no refunds. I accepted their rational, had a chat with their customer service team and they said they can redeliver it the next day at an extra charge or additional Rs 150. I was willing to bear that cost, but told them it'll need to be delivered by Noon and at the latest by 2pm. They promised and assumes me, on email and the chat, that they will make sure the delivery reaches the recipient by this time. Day 2 rolls around and they make it a point to do the same thing and deliver at the location after 4:30pm. Just to be sure that this doesn't happened, I even checked up on deliver states and contact customer service on the day of delivery in the morning to make sure they don't miss it. To which they again assured me, they'll deliver on their promise. But failed again and then claimed, sorry we can't refund you because no one was there to recieve the flowers.

Finally, the number I provided to be reached was my personal number which was international. And the delivery team, doesn't even attempt to call and check, but sends out a default message stating, we tried to reach the sender but was unable to. I even tried to call the number that was provided on the companies Website, but it wasn't a valid number.

So in short, this was a well planned scam and they were success in ripping me of my money and if they are a genuine company provide the worst service and won't deliver on their commitment. So beware! Don't make the mistake I made.

ONLINE PAYMENT IS TRUST WORTHY AND PAYMENT REFUND IS AS EASY AS IN YOUR WALLET IF NOT HAPPY WITH THE SERVICE

The truffle cake delivered is the best choco cake i ever had thanks winni... Will order soon

Good quality and the excellent service
Cake quality best. Thanks Divya for your great help