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Windthornton.co.uk Reviews Summary
The company exhibits significant challenges in customer service, particularly concerning order fulfillment and communication. Customers frequently express dissatisfaction with delayed deliveries and receiving incorrect or substandard items, leading to frustration and financial loss. The lack of responsive support further exacerbates these issues, with many feeling abandoned after reaching out for assistance. Conversely, there are hints of positive sentiment regarding product variety, suggesting potential appeal in their offerings. Overall, the company needs to improve its operational transparency and customer support to enhance its reputation and foster greater trust among consumers.
This summary is generated by AI, based on text from customer reviews
This site initially appears to be based in the UK, then in Europe, I was charged in Euros and it defaults to a 5 to 9 day delivery timeframe. I purchased what I thought was an old-season Debenhams item. As nothing arrived I used the 'Contact Me' form on the site which didn't elicit a response. After one month a package arrived from China containing an incorrect (and very cheap looking) item bearing no resemblance to my order and packaged with a fake Debenhams receipt. I regret every placing the order. I'm £40 out of pocket and currently hoping my credit card provider can help. AVOID. [note this is no reflection of Debenhams]
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members