Overview

What reviewers want you to know

Positive highlights

  • It was easy, just wish you could see the fabrics on the actual furniture you are ordering replacement cushions for.
  • I appreciated being able to communicate directly with the owner of the company when I needed customer service!

Critical highlights

No critical highlights yet

How would you rate Wicker Paradise?
Top Positive Review

“Overall I had a very good experience”

Avana N.
4/21/20

Overall I had a very good experience. I even called and asked some questions and the customer service rep was very helpful. The only think keeping me from a 5 star rating is that it would be very helpful if the fabric choice could display on the picture of the item being reviewed. It's a bit difficult to make color choices from the small swatch that we are able to see. However, you had a great selection of fabrics to choose from.

Top Critical Review

“Great website, easy to view options!”

Mary W.
6/9/19

Great website, easy to view options! Received the product and all 3 pieces had the bottom finish cloth torn very badly and had many cobwebs/dead insects. The Seagrass was worn at the armrest on all pieces. Cushions are made very nice and comfortable.

Reviews (358)

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Reviews that mention popular keywords

replacement cushions (36) customer service (31)

Reviews from Related Businesses

Thumbnail of user edwardg86
Edward G.
1 review
1 helpful vote
March 13th, 2015
Verified purchase

Shopping experience was good. Your products are a bit pricy. I hope their quality matches their pricing.

Thumbnail of user terrim95
Terri M.
1 review
0 helpful votes
February 9th, 2015
Verified purchase

Web page was easy however, I wish I could have selected the fabric and seen it on the furniture to see how it looks. Interactive so that you can change the wicker color & fabric color.

Thumbnail of user fayec18
Faye C.
1 review
0 helpful votes
February 16th, 2015
Verified purchase

Site was easy to use and I was surprised at the wide variety of fabric choices...CANT WAIT TO SEE MY NEW CUSHIONS!

Thumbnail of user andreak96
Andrea K.
1 review
0 helpful votes
February 18th, 2015
Verified purchase

Easy to shop and price seems great! Found exactly what I was looking for and hope it is as nice as it looks...

Thumbnail of user suzannec74
Suzanne C.
1 review
0 helpful votes
April 1st, 2015
Verified purchase

Trucker did not call before delivery. Good thing I was home. Also, disappointed I couldn't order glass top for night stand seperately as I forgot to order it when I placed the order.

Thumbnail of user kurtp29
Kurt P.
1 review
0 helpful votes
April 4th, 2015
Verified purchase

This was my first experience with your site and if the quality of the merchandise and the ease of delivery and set up match the excellence of your website ( look and function ), then y'all on the apex of my web shopping experiences. Shame I cannot find some high back rolling rattan dining chairs. I need four in antique white. Any suggestions of other sources that you trust which carry such items? I appreciate everything thus far and even more so should my goodies come soon and look better than pictures and outlive my happy butt. Please have a great Easter.

Thumbnail of user marya659
Mary A.
24 reviews
1 helpful vote
February 23rd, 2015
Verified purchase

Our loveseat came within the timeline suggested. It is perfect. The cushions are wonderful and true to the fabric sample. It was a very positive experience.

Thumbnail of user laureej1
Lauree J.
1 review
0 helpful votes
March 24th, 2015
Verified purchase

The fellow on the chat line was very helpful, thank you. Will look forward to the sample swatches in the mail.

Thumbnail of user kayc70
Kay C.
0 reviews
0 helpful votes
January 29th, 2015
Verified purchase

I loved my White Wicker furniture by Lanai. I enjoyed the office staff as they were very helpful, friendly and professional. My furniture was received on time and everyone tells me how much they love it and want to know where I purchased it. It's very sturdy, comfortable and looks beautiful in my new sunroom.

Thumbnail of user debraa62
Debra A.
1 review
8 helpful votes
January 11th, 2015
Verified purchase

The cushions are gorgeous and comfortable, and the quality is great. I had previously bought cushions from a well known home DIY store and they were worn out within one season...these will last a long time and always look wonderful. Very, VERY happy with my purchase.

Thumbnail of user jillx
Jill X.
2 reviews
0 helpful votes
January 11th, 2015
Verified purchase

We were very pleased with wickerparadise.com website. The swatches were accurate for choosing the fabric. The material was quality and treated to last a long time (which in my initial purchase from the Wicker Mfr we bought the furniture from was an additional cost-- and not here). The cushions fit perfectly and were delivered to our door by R&L Carriers. The man delivering couldn't have been more helpful and allowed me to open the very large boxes to ensure they were in good condition-- they were and it was like 'Christmas in July'. I strongly recommend your company and will utilize the next time we need to replace our cushions. Great prices and even better quality!

Thumbnail of user carolu4
Carol U.
4 reviews
1 helpful vote
January 11th, 2015
Verified purchase

Really fast service. Extremely high quality product. Just thrilled with the selection and prices and final product!
The new cushions have held up fantastic, even in out hot, humid North Carolina!

Thumbnail of user susanb463
Susan B.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

I was extremely pleased with my replacement cushions. They looked gorgeous, and fit my wicker furniture perfectly. No skimping here! The staff member I spoke with was curteous and professional, and answered my questions immediately.
I would certainly order again, and reccommend your company to others.

Thumbnail of user beverlyy4
Beverly Y.
2 reviews
0 helpful votes
January 11th, 2015
Verified purchase

Ordered replacement ottoman cushions. They were impeccably made with quality fabric. I will most likely be ordering replacement seat and back cushions this year. I highly recommend.

Thumbnail of user grahamw38
Graham W.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

ordered replacement cushions and they were beautiful, however a couple of the sunbrella fabric covers are falling apart and fraying...that is a bit of a disappointment, as they are washable, and did not hold up over time as I expected....

Thumbnail of user nancyc289
Nancy C.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

Finally found an outlet that had the correct size for our patio furniture. I had searched for over 2 years! I was so happy. Then I realized I had to choose the fabric for the cushions. I was concerned because my experience has been that the colors on the sites are not always the colors you receive. However, I was so pleased with my selection. The fabric matched our home and patio perfectly!! The cushions were a perfect fit. We have not had a single problem with them or with your company. I would highly recommend your service to our friends.

Thumbnail of user jamesa413
James A.
0 reviews
0 helpful votes
January 11th, 2015
Verified purchase

Ordered cushions for my patio set. I ordered them in a Sunbrella fabric & I am pleased to say that they are excellent quality & are very well made.

Thumbnail of user krafti1
KrafT i.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

Product arrived faster than expected. Wicker stains were beautiful and through out entire piece. No bleeding of stains when placed in water. Very pleased with the product and will be ordering more in the future.

Thumbnail of user markk232
Mark K.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

The cushions are great. They are attractive and one set is wearing well. They are used daily. Getting them was a bit of a trial. As I recall, the wait time was weeks longer than I expected with no information from the vendor. In the end, the cushions are very good.

Thumbnail of user coastals
Coastal S.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

I ordered several sizes/styles of cushions for my screened porch. I was a bit worried about ordering online, using only the measurements provided on the website. However, when we received the order, every cushion fit perfectly. The workmanship was outstanding and the materials are top-quality. I also requested on the order form for ties to be attached to the chaise cushion, to keep it in place. The description of the cushion on the website said that there were no ties. The chaise cushion arrived with the ties, as requested, and I was very appreciative of this attention to my request, at no additional charge. The cushions are beautiful and look great on our screened porch! All in all, ordering from this site was a very positive experience. I would not hesitate at all to order from them again, or to recommend them to others.

Thumbnail of user nashvillen
Nashville N.
1 review
0 helpful votes
January 12th, 2015
Verified purchase

Order was exactly what I expected it to be, and fit my existing outdoor furniture set perfectly. Arrived in timely manner and cushions and fabric were a great quality.

Thumbnail of user joycey11
Joyce Y.
4 reviews
0 helpful votes
January 10th, 2015
Verified purchase

The quality of the cushions themselves were fine. I was disappointed in the fabric quality. It faded after one season and for the money paid I didn't expect that.

Thumbnail of user bayg1
Bay G.
1 review
0 helpful votes
January 10th, 2015
Verified purchase

Everything was perfect, the cushions are very thick and expensive looking, great colors, held up throughout the summer weather.

Thumbnail of user lyndal130
Lynda L.
1 review
0 helpful votes
July 27th, 2020
Verified purchase

Found what I thought I wanted. Liked the way you linked the other items from that collection, because I decided to get the rocker instead of the chair.

Thumbnail of user lisap1033
Lisa P.
1 review
0 helpful votes
July 17th, 2020
Verified purchase

VERY EASY WEBSITE AND WHEN I CALLED THE 1-800 NUMBER A REAL PERSON ANSWERED THE PHONE AND WAS VERY HELPFUL

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