Overview

What reviewers want you to know

Positive highlights

  • It was easy, just wish you could see the fabrics on the actual furniture you are ordering replacement cushions for.
  • I appreciated being able to communicate directly with the owner of the company when I needed customer service!

Critical highlights

No critical highlights yet

How would you rate Wicker Paradise?
Top Positive Review

“Overall I had a very good experience”

Avana N.
4/21/20

Overall I had a very good experience. I even called and asked some questions and the customer service rep was very helpful. The only think keeping me from a 5 star rating is that it would be very helpful if the fabric choice could display on the picture of the item being reviewed. It's a bit difficult to make color choices from the small swatch that we are able to see. However, you had a great selection of fabrics to choose from.

Top Critical Review

“Great website, easy to view options!”

Mary W.
6/9/19

Great website, easy to view options! Received the product and all 3 pieces had the bottom finish cloth torn very badly and had many cobwebs/dead insects. The Seagrass was worn at the armrest on all pieces. Cushions are made very nice and comfortable.

Reviews (358)

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Reviews that mention popular keywords

replacement cushions (36) customer service (31)

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Thumbnail of user ians147
Ian S.
1 review
0 helpful votes
January 12th, 2015
Verified purchase

I found just the right table for my porch. It's beautiful and very well made and looks perfect with my other wicker! Very sturdy and attractive! It was packed very carefully and arrived in a very reasonable amount of time.

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jody c.
1 review
0 helpful votes
January 12th, 2015
Verified purchase

fantastic experience!!! they helped me on the phone to order the perfect replacements!!
easy and fast.....loved ordering from them.

Thumbnail of user connieq3
Connie Q.
1 review
0 helpful votes
January 14th, 2015
Verified purchase

These sofas are beautiful in my glassed-in den area. The honey colored sea grass is beautiful in color & texture. The frame is very sturdy. The company was very easy to answer all questions when ordering & sent fabric samples to help w/ my decision about the sofa cushions. I will definitely do business with them again.

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Tim O.
1 review
0 helpful votes
January 14th, 2015
Verified purchase

Cushions and cover came out beautiful. Very professional and a good value compared to actual Lloyd Flanders replacement cushions and or covers.

Thumbnail of user kathleenm153
kathleen m.
3 reviews
0 helpful votes
January 14th, 2015
Verified purchase

the replacement cushions fit and look great, we will order form them again, we had a small problem with the pillow and they solved the problem quickly with no issues

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Kathy K.
1 review
0 helpful votes
January 14th, 2015
Verified purchase

One of the pieces I ordered arrived damaged. I called and spoke with the owner, who assured me it would be taken care of. I took a picture of the defect, and they sent a replacement part, which did not solve the problem. Ultimately, I spoke with the owner's daughter, who was delightful and arranged for a replacement chair to be shipped.

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Judy C.
1 review
0 helpful votes
January 14th, 2015
Verified purchase

The cushions fit my wicker rockers perfectly. They are made of very high quality fabric for outdoor use. The construction is also very high quality. I had purchased some,other cushion from another company and they were very cheaply made. These cushions are 5" thick - very well padded. They look awesome on my chairs.

Thumbnail of user michaelr561
Michael R.
1 review
0 helpful votes
February 27th, 2015
Verified purchase

I just received the order I placed for the replacement cushions for the wicker sofa. I am extremely happy with the quality of this product.

Thumbnail of user patriciad147
Patricia D.
11 reviews
2 helpful votes
March 10th, 2017
Verified purchase

This was fairly easy and I was so happy to find the discontinued Lloyd Flanders Casa Grande pieces I own here and on sale. I can hardly wait to use them this spring.

Thumbnail of user jamesa371
James A.
2 reviews
0 helpful votes
March 10th, 2017
Verified purchase

Easy to use web site. Mark on Chat line answered my one question. Selection of chair and fabric good and easy to accomplish. Online ordering easy. Looking forward to getting our two chairs and hope they are as good as they appear.

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Trudy m.
1 review
0 helpful votes
January 19th, 2017
Verified purchase

Very easy to look around n order
Pillows were much better then I thought. Would buy again, if I need new ones. Very comfortable too.

Thumbnail of user debs118
Deb S.
1 review
0 helpful votes
March 1st, 2017
Verified purchase

Website could be a little easier when you are ordering multiple types of cushions from a particular collection. Also nice if you could see the chair with the color you picked.

Thumbnail of user margaretr121
Margaret R.
1 review
0 helpful votes
February 27th, 2017
Verified purchase

Not all replacement cushions have sizes listed. That would have been very helpful. Otherwise, it was a good experience.

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Randy Y.
1 review
0 helpful votes
January 29th, 2017
Verified purchase

Ordering process is just fine. I called with a question about a color, and the customer service was friendly and helpful. I received our cushions in about 3 weeks, and though we haven't yet put our porch back together for the upcoming season, everything looks great, and of very good quality. I had not realized how badly the filling in our old cushions had compressed until our new ones arrived. Can't wait for warmer weather so we can enjoy our new cushions! I would recommend Wicker Paradise.

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Max W.
1 review
0 helpful votes
March 28th, 2017
Verified purchase

So far so good. Easy to place order over the internet and you had what I was looking for and at a good price.

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Elaine B.
1 review
0 helpful votes
November 26th, 2016
Verified purchase

the first dresser was damaged on the top. I refused the shipment and Wicker Paradise sent a replacement. That dresser was damaged on the back, which I can live with. Both shipments were damaged by FEDEX. Wicker Paradise was very nice and very helpful. They even sent me a repair kit to touch up the dent on the back of the 2nd dresser. Will absolutely order from them again.

Thumbnail of user jennifera259
Jennifer A.
1 review
0 helpful votes
November 16th, 2016
Verified purchase

I ordered a complete set of cushions to go with my existing furniture. I deliberately ordered two solid blue fabrics for two of my three chases to coordinate with the blue print for everything else. But unfortunately they arrived in the same print. Not what I ordered.

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Dominic T.
1 review
0 helpful votes
January 29th, 2017
Verified purchase

It looks like you have exactywhat we like.I hope it looks that good when we receive.
Thank you
Looking forward for the delivery

Thumbnail of user janetm191
Janet M.
8 reviews
0 helpful votes
January 30th, 2017
Verified purchase

Although I have yet to see the finished product, yours was the only site offering the exact size I needed. Also, appreciate the free shipping and the additional discount to sale items and the variety of fabric patterns.

Thumbnail of user maryh574
Mary H.
1 review
0 helpful votes
February 21st, 2017
Verified purchase

User Friendly Website! Good Prices and Nice Sale. Hoping the quality of the cushions meet our expectation.

Thumbnail of user jamesm1195
James M.
1 review
0 helpful votes
February 14th, 2017
Verified purchase

This website is easy to browse and order on. Your prices, especially sale prices are comparable to others...free shipping and a cushion choice is a plus also. Waiting for fabric samples before ordering.

Thumbnail of user maryf137
Mary F.
12 reviews
0 helpful votes
February 4th, 2017
Verified purchase

Very easy to use web site. The cushions I ordered were beautiful and fit perfectly and I received them in a very timely manner.

Thumbnail of user heleng99
HELEN G.
1 review
0 helpful votes
April 24th, 2017
Verified purchase

Customer service was very helpful, but failed to tell me that a fabric order was limited to 5 yards. I only wanted 2 yards.
Shopping was easy. When my order finally arrived it was the wrong fabric. They remade my complete order and reshipped within 2 weeks. Product seems quite excellent.

Thumbnail of user carolf152
Carol F.
1 review
0 helpful votes
August 30th, 2020
Verified purchase

Your furniture is beautiful and your site easy to navigate and select items. Everything is clearly laid out with the multiple choices of fabrics and finishes.

Thumbnail of user douglase9
Douglas E.
3 reviews
1 helpful vote
August 27th, 2020
Verified purchase

Online selection was very easy. My phone call question was quickly answered by a person who seemed very experienced.

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