My first and last time ordering on this scammy annoying website. The customer service seems polite at first but underneath it all they just try to take more and more of your money thinking you won't notice. Four times I was hit with the email "dear customer... the item blank is out of stock" the words dear customer and out of stock still traumatise me to this day. Every single time I requested an exchange of items as per their policy, they charged me an extra amount for 'shipping' because apparently the weight changed when I changed the items which makes total sense right? Well, turns out that my final order (legit two weeks after I had placed it, two weeks of agonising email exchanges) weight was actually lower than it was originally! Um? So obviously I was like can I please get a refund for the shipping charges you charged me since the weight didn't even end up increasing. AND THEY DOWNRIGHT REFUSED. EVEN THOUGH IT IS CLEARLY WRITTEN IN THE WEBSITE POLICY THAT THEY HAVE TO! They made up some excuse about how because I had one less item, my order total now went below $200usd and therefore the wholesale discount disappeared. First of all wholesale 7, my order NEVER went above $200usd so I don't know what you're talking about. Secondly, what does shipping cost have to do with product total? Last time I checked there was no such thing as a wholesale discount on shipping. Anyway we went back and forth and a hundred emails later they still refused to refund me so I did the only think I could, which was to open disputes in PayPal. Luckily for me, PayPal are not idiots and therefore I got my money back but what I find funniest it that the wholesale7 people I had been emailing with kept trying to get me to close my disputes saying "dear customer we noticed you opened a dispute on PayPal. Please close the dispute and we will refund you". Like heck they would! Anyway, another scammy thing they did was increase the price of two of the shoes I ordered when they were exchanging my items and creating a new order summary, thinking I wouldn't notice. I didn't dispute this because I was legitimately emotionally exhausted from the weeks of nonsense they put me through. My final words are DONT BOTHER WITH THIS WEBSITE. IM SERIOUS. JUST DONT. I almost forgot, the items received smelled so strongly of chemical I almost fainted when I opened the box.
I certainly pride myself in shopping remotely 'safely' on most Asia fashion wholesale websites, but WHOLESALE.NET takes the cake in the worst site I've had the misfortune of ever running into. This site over estimates the WEIGHT, PACKING, AND EVEN STOCK of an item. Getting your refund is utterly nightmarish! Basically, I had to whip them into shape with on the top emails, PayPal reminders, and even opening up a PayPal dispute. I'm so close to losing my patience with their dilly-dallying over the customer's money.
It wasn't until I basically threatened them with PayPal's staff to look over my situation that they got off their lazy behinds and sloppily sent me my money back. Keep in mind YOU, the customer, HAS TO BE THE ONE TO REQUEST your own money back. Nope, they don't take the incentive and send it back to you. I've had to jump through hoops and Hell to get my refund back. Not to mention the entire staff turns sour and callous at THE PAYING CUSTOMER when you even mention you want your money refunded, and NOT in store credit. This site is simply not worth the hassle, stress, and anger. I definitely suggest you stay far away from this site. I wanted to give this retailer a shot, especially when my ordered things weren't a whole lot, but this experience has taught me to stay the hell away from these people.
And if you happen to find yourself in my situation, DO NOT BE AFRAID TO TAKE THIS UP WITH PAYPAL. Open a dispute, bump it up to a claim, and basically get them to do what you want. Their site policy on returns/refunding strictly says that they will refund ASAP. Use all it against them. This site and it's staff are just the scummiest of the barrel. :/
SECOND REVIEW UNDER THE FIRST REVIEW!
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First batch: 4 stars
My first total cart price was $171.09 including shipping. Dividing that by my 15 items, it was about $11.41 each. The shipping was really expensive ($70.29)... but I suppose it's worth it when I add up the costs and divide it like so.
I did not experience any out of stock dilemmas, and I received my package in one week. The quality of the clothes are pretty nice. Very more so than I expected from a wholesale website! There was a tiny hole in one of the hoodies, but it was very small and shallow as it reached the inner cotton and didn't have a hole all the way though. The measurements I'd say are pretty accurate. I made sure to use the measurements rather than relying on how the clothes looked on the models. I'm very satisfied with my purchase and I've already ordered my second haul, shipped at the moment.^^ Hopefully they're just as good as the first batch.
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Second batch: 2 stars
I bought a second batch after the first one I reviewed earlier. The experience was not the same. First, for some reason the order was split into two shipments, probably being cheap? Meh. One arrived in about two weeks and the other came in like a month. Not as speedy as the one week shipment last time.
Next, the quality. As expected the sweaters were good and consistent like previously. HOWEVER, there was a detail on the photo that was not on the sweater. There was no indication that the detail wouldn't be on the sweater, and I thought, well why wouldn't it? It's similar to seeing the cat ear details on the sweater and assuming it should be part of the product. However, what came was a plain sweater which I'm furious about because it was a detail specifically chosen as a gift for my friend. I emailed them about it and they stated that the sweater doesn't have any particular design and I made them add that to the product details so hopefully future buyers would also not make the same mistake. I felt very misled by their photos in a way that is different than I would have thought. Usually it's about the quality whether there's a hole or some loose threads, but an ENTIRE featured detail (there was a close-up picture of this heart detail too) was missing. Blah.
After this mishap and how they dealt it with me I will be trying my luck at a different wholesale website. Since my first purchase was decent and my second was horrible, it averages to 3 stars I guess.
Just received my package today and thought I'd share my very first and last purchase from this website.
PROS:
- What I didn't understand for my shipping was that express delivery was cheapest from the 3 options provided for delivery hence I selected express and delivery was super fast! I received the package the day after payment was confirmed (I live in Sydney).
- Goods are priced relatively low.
CONS:
- Pictures can be deceiving as alot have mentioned.
- Most of the fabric used have an unpleasant smell. And in some cases, it can be unbearable (One of my hoodies smelt like dung when I received it).
- They have only one size. And unless you are stick thin, most of the clothing won't fit most people.
ITEMS I BOUGHT & MY FEEDBACK:
My first purchase consisted of only hoodies.
1. Item No: YL*******RD - This is the one that smelt like dung. Haven't washed it yet so I don't know if the smell will go away. It is a cotton hoodie so do keep in mind that it will be thin. Item received was exactly as picture.
2. Item No: HA******* - I had purchased this hoodie in gray and also yellow. The Gray is true to the picture however, I was disappointed with the Yellow as it turned out to be a mustard dirty yellow colour.
3. Item No: CA******* - At first glance of the picture, the colour was so cute I had to get it! However, colour not true to picture at all. I received a bright pink one instead which is so unflattering and embarassing to even wear out.
4. Item No: XA******* - This one is definitely the only one in which I was completely satisfied with! True to picture and quality was good.
In summary, you get what you pay for and in most cases when you order numverous items, only 1-2 items will be to your liking. Don't have high hopes and expect too much from this website.
Also forgot to mention about sizing. I'm a size 6-8 in Australian clothing and I struggled to put on the hoodies that I had ordered. When I had put them on it was very tight around the arm pit and chest area. If you are not stick thin. DON'T even bother ordering any clothing from this website as it will not fit you.
I have ordered from them thrice now.
Quality of Products: 5/10 (Close imitations, expect less on genuine quality)
Shipping Period: 8/10 (About 10 days from China to Singapore, they ship out about 1~2 days after payment)
Product Cost: 5/10 (For an imitation, its average)
Shipping Cost: 1/10 (Felt cheated when they overstated their product weight)
Customer Service: 5/10 (They don't make you happy with satisfied answers, nor mad with prompt answers)
Overall Score: 4.8/10
My first batch was OK-OK, passable from a China quality product, not being picky or peculiar about their quality. Sizes are too small till it was near unwearable. I bought a pair of leggings and shorts, but I couldn't fit into them. Basically, it caters more to skinnier people.
My second batch was a huge order. Though I did warn my friends about inaccurate measurements and advised my friend to buy one size bigger - Especially for pants. But after I have made my purchase, Kate came back to me to inform me that some of my orders went 'Out of Stock' and required replacements.
I was fine with it and decided to choose 1~2 replacements, the rest was refunded back to my account in wholesale7.net (they prefer that method than throu Paypal). But when I recalculated, the extra payment for my shipping fee was not revised, so I was actually paying more than I should.
Note: Weight of products affects your shipping cost A LOT.
Finally, the third batch. I have ordered this recently and my goods finally arrived today. Yet, being one length smarter doesn't get me anywhere. But better than never?
I would inquired (mostly for pants):
If the size of my calves would fit into the cuffs of the pants. (turns out fit-able)
If the pants is elastic and stretchable esp the waist and cuffs. (turns out fit-able)
Note: Do not expect quality to be good as it seemed on the web. After all, they were imitation products. They ain't the 'real deal' like everybody wished they were.
Well, the next part pissed me quite a bit since I've learned that even though the product is 'purchasable', it does not means it is 100% available. (Based on 2nd batch experience)
I've asked the seller if ALL THE ITEMS were available before I make payment and they replied YES. They prompted me to make my payment quickly in case the item sold out. So I PAID.
And guess what? Kate emailed and apologized to me that ONE OF MY ITEM WENT 'OUT OF STOCK' (again). I'm not falling for the 'refund' option, so I might as well order a replacement with a value slightly higher than the original. At least she did not prompt me to pay extra.
I have received the products and was generally satisfied. There're good ones, as well as lousy ones. (5/10)
BUT, I would advise buyers not to buy shoes from them. I regretted buying one cos it 'looked nice' on the website. Especially when there was no pictures of a model was wearing it. I felt as if I am wearing a cardboard-made shoes (Prod: CA*******). It stated that it weights 1.5kg, but I weighted it and it was only 550g. =_= Bloody hell.
What I weighted from their received products was reflected differently on my weighting machine. (e.g. My cardboard-shoes =_=) Try weighting yours and you know what I'm talking about.
Prod HA*******: Theirs - 280g, Actual - 140g.
Prod YA*******: Theirs - 380g, Actual - 220g.
Note: It's the way they market their product, cheap price tag, but hidden cost through shipping. Even if they include the weight of the plastic bags... It won't bump up 2x its original weight.
But they have a good reliable shipping system for all 3 batches which I've received. I received my goods 10 days after my payment. It was a little better than another China site: Wholesale-dress.net)
EDIT: I revalued their website here after they gave me a better service on my 3rd batch. I might or might not order the 4th batch. But I would be more cautious in my future purchases... NO MORE SHOES FROM THEM! D<