WheelsUpReviews 49

Joined Wheels Up thinking we would get better service than dealing with brokers to charter a jet. The company claims you can book a flight up to 48 hours in advance and get a plane. We were sooo excited to begin to enjoy carefree, safe air travel. Last night we were contacted that our plane ‘has an issue' and hopefully through the night they will find another one. Fast forward to this morning and, surprise, a reservation we made two weeks ago still has no jet. We are now an hour and a half past planned take off and they keep telling us it's still early in the day, it may resolve. Similar issue with Velocity Jets (a broker) last spring…but they actually did send a plane and we only ended up being an hour delayed. Like other reviewers said…they have a strong marketing team who makes you feel good about your ‘membership' and assign you a personal ‘liaison', but those perks mean nothing if you can't get what you paid for-a flight. I'm traveling with my 81 year old mother, my husband who is recovering from an extended hospital stay after surgery and two dogs. So no, we can't be rebooked on a commercial flight…if we could fly commercial we would have. Major. Let down. Just stick with the brokers, you'll get the same crappy service with no down stroke. I will update with the resolution. Two stars for professional service…before they closed the membership deal with us.

Wheels Up has been happy to take our money, without warning us that they cannot fulfill their promised service. I have asked for a refund and I am getting the run around. Let's form a class and get our money back plus attorneys fees and perhaps damages. Reply here if you ageee.

Flight booked several weeks ago, flight out to CA, no problem. Flight home scheduled today at 1. WU called around 9 to inform us they had a maintenance issue and would assist us with commercial travel or attempt to reschedule our flight. WU had many excuses, private travel is busy, many new customers, etc, etc. Let's be honest, you over booked and didn't plan for a "maintenance issue". Poor planning on WU, I'm ready to go, I'm not late, I planned.
I have another flight booked with WU in a week, I have no confidence that WU will honor that booking. I stoppped flying commercial because of cancelled flights, over booking, and being inconvenienced. Looks like private travel is headed in same way, you just get to pay 20x more for it.

My first. Line review of anything ever but I am so angry... I have flown private for over a decade and have been let down by wheels up. 7 of 8 trips. My First experience was in 2019 pre Delta acquisition. They called me a few minutes after midnight to say my flight would be delayed several hours later that day and ultimately we were stuck in Orlando over night - had to find our own hotel etc and had to take a commercial flight home. Fast forward. The next trip under Wheels up was a disaster again and I vowed NEVER to use them again. I invested with Delta Private Jets and they were flawless for my next 20+ trips but unfortunately I was forced to use Walmart UP when they acquired Delta and I had approx 15 hrs of flight time left. EVERY trip under their management was poor at best. Always some excuse. Their last effort was most disappointing ever. They left my wife and I and 4 friends stranded. Essentially said " Sorry but we have a pilot issue- take a commercial flight or postpone until tomorrow". UGGGH. You've got to be kidding me. The pilot issue was because they were too cheap to bring aircraft to my departure location the day before my flight and instead dispatched their aircraft to me the same day of my departure. Pilots just ran out of hrs in service restriction as a result. NO reimbursement for the commercial flight I was forced to take and NO reimbursement for the hotel rooms my friends had. The only contact I've received is a quick and pathetic "sorry" from their Client Services call center. STAY AWAY from this company. There are many many options. Wheels UP has been con distantly pathetic.

The worst private experience we've ever had. Failure to check aircraft upon arrival and finding a "bald" tire prior to take-off rendered our flight a "no go". Fine… would rather be safe than sorry. But after many conversations with Wheels Up agents who preferred to B. S. us rather than give us an honest answer, and many hours of lost time for my group of 7, we were basically told to find our own commercial flights back home. Nine hours and thousands of $$ later, we made it home, in scattered arrivals on various airlines. Zero apology from management, zero communication now weeks later, …crickets. Will never fly with them again and am cancelling my account - highly recommend all others do the same. They were great to deal with when they wanted our $$$, but managers turned unresponsive when issues arose. Also failed to ever confirm promised benefits when we upgraded our account - more than one year later. Unprofessional business behavior.