• WhatGeek

WhatGeek

Overview

WhatGeek has a rating of 4.2 stars from 494 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WhatGeek most frequently mention customer service, fast delivery, and great product. WhatGeek ranks 17th among Electronics sites.

  • Service
    101
  • Value
    29
  • Shipping
    31
  • Returns
    13
  • Quality
    324

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.4%
Positive
362
Neutral
23
Negative
89

Instant Feedback

516 reviews

22
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What reviewers want you to know

Positive highlights

  • When I reached out to customer service to get a tracking update, they were quick to respond and provide all details.

Critical highlights

No critical highlights yet

How would you rate WhatGeek?
Top Positive Review

“Amazing!”

Bethanie R.
1/29/24

Just ordered this to add to use with my Mac book, I don't have a desktop so getting this was a bit of an uncertainty for me especially because of the price. But I wanted a num pad that could connect and be used when I did my work from home. It's amazing so far, definitely worth the price! The connection is solid and it's nice I can use it away from the computer as a simple calculator. 10/10

Top Critical Review

“Trash product, only to lose my money paying for shipping”

Devin G.
1/18/24

Received my switches that were over lubed and either typed 3 letters every time I pressed down on one or didn't type at all. There was something wrong. I'm using the same keyboard right now that I used with those switches and it works great, as it always has. Sent them back with USPS, and shipping them back costed me $30! All in all, I got my money back but they didn't give me my money back for shipping. If their Chinese workers they are paying 4 cents an hour to knew how to lube switches, this would have been avoided.

Reviews (494)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39)
Thumbnail of user bethanier3
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Just ordered this to add to use with my Mac book, I don't have a desktop so getting this was a bit of an uncertainty for me especially because of the price. But I wanted a num pad that could connect and be used when I did my work from home. It's amazing so far, definitely worth the price! The connection is solid and it's nice I can use it away from the computer as a simple calculator. 10/10

Quality
Thumbnail of user elig114
1 review
0 helpful votes
January 30th, 2024
Verified purchase

Took some time to arrive but with free shipping I am satisfied.

I thought it might be uncomfortable to use but truth be told it's perfectly fine for me and I didn't even have to get used to it. It's expensive but it's got the modern features to back up the cost the battery life is also pretty good.

One comment I need to make is the size, it's smaller than a normal mouse. I have smaller hands and I like small mice so it works for me but if you don't it might not be for you.

Reason I chose this business:

The official site was not recommended and WhatGeek seemed like a good option.

Reason I chose this product:

Love the retro look of this mouse and all its more modern features that come along with it!

Quality
Thumbnail of user evec101
1 review
0 helpful votes
April 4th, 2024
Verified purchase
• Updated review

Great brands and good variety of them! Also really great prices / discounts compared to other sites. Only con is that the shipping takes a while.

Reason I chose this product:

Needed a better keyboard

Quality
Great brands and good variety of them!
February 22nd, 2024
Verified site experience
• Previous review

Great brands and good variety of them! Also really great prices / discounts compared to other sites

Thumbnail of user chasem183
1 review
0 helpful votes
April 5th, 2024
Verified purchase

This console is easily accessible, rather durable, and plays great. Battery life is a few hours, but with a portable charger you can charge on the go. I love mine and plan to get the Plus in the future (definitely more bang for your buck with that version)

Reason I chose this business:

Had the product had a good price

Reason I chose this product:

Per suggestion from a friend

Quality
Thumbnail of user kimj892
1 review
0 helpful votes
May 7th, 2024
Verified purchase

DOIO KB16B-02 Macro Keyboard: perfect!
Whatgeek's service: perfect!
Delivery time: 10/10
+ they also give you 12% discount for your next purchase.
Experience: 10/10
100% recommended

Service
Value
Shipping
Returns
Quality
Thumbnail of user deving216
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Received my switches that were over lubed and either typed 3 letters every time I pressed down on one or didn't type at all. There was something wrong. I'm using the same keyboard right now that I used with those switches and it works great, as it always has. Sent them back with USPS, and shipping them back costed me $30! All in all, I got my money back but they didn't give me my money back for shipping. If their Chinese workers they are paying 4 cents an hour to knew how to lube switches, this would have been avoided.

Thumbnail of user lees1155
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Easy to use website, good choice of products, and that better value than others I've seen. Very happy with my purchase which arrived slightly quicker than expected.

Reason I chose this business:

Wide range of products and at better value than the likes of Amazon etc

Reason I chose this product:

Had seen reviews of it online and decided to buy one, after browsing, I discovered What Geek website and decided to purchase from there

Quality
Thumbnail of user johna5518
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I must have selected the wrong color when ordering, shot them an email and they fixed it for me right away! Very responsive and great product! Thanks!

Great service! Quick response and fixed my mistake.

Reason I chose this business:

Recommended off tiktok video

Reason I chose this product:

Tiktok recommendation

Service
Quality
Thumbnail of user berkg3
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I am not an alien when it comes to ordering things from oversees and mechanical keyboards but everything about my order just exceeded my expectations! Very fast delivery and very nice keyboard. I was initially considering switching the switches with some silent ones but their sound is sooo heavenly good that I decided to keep the original switches. 15/10!

Quality
Thumbnail of user ricardol241
2 reviews
0 helpful votes
February 24th, 2024
Verified purchase

The Anbernic RGB30 is a compact handheld console that flawlessly blends retro nostalgia with modern features. Its sleek design, vibrant 3.5-inch IPS display, and powerful hardware make it a standout choice for retro gaming enthusiasts.

With seamless performance across various emulation platforms and versatile functionality as a media player, the RGB30 offers an immersive gaming experience. Its long-lasting battery ensures hours of uninterrupted playtime on the go.

Reason I chose this business:

I chose to buy the Anbernic RGB30 from WhatGeek for several reasons:

Reputation: WhatGeek has a solid reputation for providing high-quality gaming products and accessories. Their positive reviews and customer feedback gave me confidence in their reliability.

Product Availability: WhatGeek had the Anbernic RGB30 in stock when other retailers didn't. Their inventory management ensured I could purchase the console without having to wait for restocks.

Competitive Pricing: WhatGeek offered competitive pricing for the Anbernic RGB30, making it a cost-effective choice compared to other retailers. Their pricing transparency and absence of hidden fees sealed the deal for me.

Fast Shipping: WhatGeek promised fast shipping, and they delivered. I appreciated their promptness in processing and delivering my order, allowing me to start enjoying my new console sooner.

Excellent Customer Service: Throughout the purchasing process, WhatGeek's customer service team was responsive and helpful. They promptly addressed any questions or concerns I had, ensuring a smooth buying experience.

Overall, WhatGeek stood out as the preferred choice for purchasing the Anbernic RGB30 due to their reputation, product availability, competitive pricing, fast shipping, and excellent customer service.

Reason I chose this product:

The Anbernic RGB30 is a must-have for anyone seeking a portable retro gaming solution that delivers on both performance and style.

Quality
Thumbnail of user ethanb435
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I never received my package ordered over 2 months ago. Customer support stopped responding after the Shipping company refunded my order; for never Delivering it. No word from them. -$160.0 Worst Shopping experience of my entire 25 years.

Thumbnail of user jennyc820
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Took over a week to respond to a return request. Does not disclose additional fees associated with returns. Deters customers from returning even if unsatisfied with the product. Lack of follow through on email responses.

Thumbnail of user alessandron17
1 review
0 helpful votes
May 7th, 2024
Verified purchase

The shipping was faster than expected, and the package came in good conditions.
But most important I'm addicted to my new keyboard! It's perfect in everything!

Reason I chose this business:

Cool products at an affordable price

Reason I chose this product:

It was exactly what I was searching for, and was cheaper than the other options found. But the quality is still impressive!

Quality
Thumbnail of user alexd1372
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I had order my keyboard and the address had an issue with it. Now normally my shipments would just end up lost forever as the logistics handlers in my area have no way to contact them. WhatGeek customer support was patient enough to help ensure my keyboard made it out of this package purgatory which is a feat not many companies I had bought from were able to do.

Customer experience was able to respond quickly and help ensure my lost package made it to me even when I wasn't able to contact the logistics handler myself. Thank you for saving me from this frustrating ordeal!

Reason I chose this business:

This was the only store that offered the keyboard base I wanted with a cheap price tag. It also looked like a trustworthy vendor so I wasn't afraid to make my purchase here.

Reason I chose this product:

This keyboard base was exactly what I wanted with a very attractive price tag.

Service
Quality
Thumbnail of user bastardom
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

Got my device (RGB35XXH) two weeks after ordering. WELL WORTH THE WAIT.

Build quality is top notch, and has sufficient power to play all advertised consoles.

10/10 love the purple color

Quality
Thumbnail of user simonu11
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I received a fantastic product at a great price. My only small complaint was shipping speed which took FOREVER. Ordered in November and product wasn't received until January despite being intended as a Christmas gift. However now that I know this I would still probably order from you guys again.

Thumbnail of user christ1876
1 review
0 helpful votes
February 9th, 2024
Verified purchase
• Updated review

Easy checkout. Good prices compared to other sites. The shipping was sort of slow but coming from China I expected it. I had to email them to get a tracking number, they didn't update it on my order when it shipped. I didn't mind that. Took a couple of days to ship. For such a popular product, it was a good experience and price.

Had to email to get my tracking number and they emailed me back the next day.

Reason I chose this business:

Miyoo Mini Plus, it was a good price!

Reason I chose this product:

Seen it all over Reddit and was really interested. I’m a huge retro gamer.

Service
Quality
Easy checkout
January 4th, 2024
Verified site experience
• Previous review

Easy checkout. Good prices compared to other sites.

Reason I chose this business:

Miyoo Mini Plus, it was a good price!

Thumbnail of user frane53
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Good. But the software driver was complicated to find. Ended up contacting customer support for assistance which were very helpful.

Quality
Thumbnail of user konstantinoss24
1 review
0 helpful votes
December 20th, 2023
Verified purchase

I wanted to express my absolute delight with the keyboard I recently purchased from your store. The tactile feedback is exquisite, making typing a true pleasure. The keys are responsive and well-spaced, allowing for a seamless and efficient typing experience. The ergonomic design has significantly improved my comfort during long work sessions, and I find myself typing with greater speed and accuracy.

Quality
Thumbnail of user yeijik
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Good product! Didn't expect this much but it rocks! Delivery was a bit late then I thought but the keyboard is so lovely! Recommend for sure!

I asked delivery delay and the response came right away. Good survive!

Reason I chose this business:

Reviews from other ppl convinced me

Reason I chose this product:

I tried in off line store in korea. But the shop decided to sell only 2 models this time. I wanted og98. So i decided to buy here and whatgeek had a good price that moment.

Service
Quality
Thumbnail of user aarong806
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I ordered a Miyoo Mini plus as a gift for my brother. It was a little slow to ship at first, but coming from overseas this was understandable. I voiced my concern and WhatGeek reached back out to me and gave me loads of information about the tracking of my device. They also made sure to reach back out again after I received it. Love that!

I reached out to them after there was no update on my order for over a week. It took a couple days, but they did reach back out at supplied me with loads of info and tracking information.

Good on them for keeping tabs on their concerned customers.

Reason I chose this product:

I love retro gaming.

Service
Quality
Thumbnail of user danl1264
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I'll start by saying that I'm a graphic designer who doesn't have much experience with coding or programming. I bought the DOIO 16 key macro pad to improve my workflow, but was disappointed that the device ships without any dedicated software or quick start instructions. After spending an hour researching the device, I learned that multiple pieces of software have to be installed before you can even interface with the device or program it, all of which was complicated by the protections against unlicensed developers by Apple.
After acknowledging that I simply prefer hardware that's easier to set up, I attempted to return the product. Rather than provide me with the details I needed to process the return, What Geek kept on trying to trouble shoot the device, which led to more wasted time. Even though the package I received came from an address in the USA, I was told that I needed to ship the device back to the factory in China. Shipping to China is 1/3 of the total price of the item, and isn't even possible since it contains a battery and international shipments are made by air.
I feel that What Geek can do a much better job of (1) listening to their customers and (2) making the return process much easier. It looks like I'm stuck with a device I paid $90 for that I can't use or return.

Thumbnail of user ruthanno6
1 review
0 helpful votes
January 26th, 2024
Verified purchase

I ordered a CMK75 and some Akko pro blue switches. The switches are great but the CMK75 came with a damaged LED screen. It's very small and barely noticeable so I just couldn't be bothered returning it due to the long wait times for shipping. Mine was shipped to the US, my friend in the UK ordered his two weeks after me and still got his before mine. Just something to consider when shopping here.

Reason I chose this business:

The sale prices for the holidays were truly fantastic. Very good deals.

Reason I chose this product:

It looked the most appealing to me. I was wanting to build something with blue and white that had an LED screen and found the board I purchased to be acceptable. I’ve enjoyed it so far and the software it comes with is pretty handy in that it has a “share” feature for people to share their custom lighting layouts or screen display gifs.

Quality
Thumbnail of user kyleo277
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Best price around and the Item only took 6days to arrive. I was kept updated throughout the whole delivery and would highly recommend to anyone looking to buy their next handheld device. Definitely ordering again on my next purchase. Thanks!

Reason I chose this business:

Best price on the market with great discount code

Reason I chose this product:

Best price on the market

Quality
Thumbnail of user jasonl1999
1 review
0 helpful votes
March 8th, 2024
Verified purchase
• Updated review

Very good experience. Smooth purchase. Very accurate shipment tracking. The product was well packaged and arrived flawless.

Very good experience
February 6th, 2024
Verified site experience
• Previous review

Very good experience. A few more payment options would have made it a 5 star, but very happy.

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From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.

Business History

WhatGeek was envisioned by a group of curious individuals who saw creativity as the seed quintessential for any innovation. Our team wanted to give this freedom to people across the globe while shopping for their favourite items online, whereby they can customize and create their unique gadgets out of hundreds of assorted elements.
WhatGeek was envisioned by a group of curious individuals who saw creativity as the seed quintessential for any innovation. Our team wanted to give this freedom to people across the globe while shopping for their favourite items online, whereby they can customize and create their unique gadgets out of hundreds of assorted elements.

Company Representative

Thumbnail of user whatg1
Murph C.
Whatgeek Customer Service Representative
Typically does not respond to reviews

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