1 review for WePay is not recommended

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j w.

Florida

2 reviews

0 helpful votes

AVOID - WEPAY STONEWALLING.

June 22, 2022

AVOID - Wepay has been stonewalling
Wepay has been stonewalling for standard information since 7th Jun 2022 (one month)

Last ticket - - Ticket *******

We have standard information:

1) formally request Wepay's Attorney's Name and Address
2) Card merchant's name where the funds were debited.
3) Clarifying what checks Wepay do:
Name?
Card Number?
Expiration date?
CVV?
Address?
4) PCI DSS requires you to provide a contact telephone number

We have yet to get a positive response to all of the above after one month.

******* - 7th June 2022 Account Manager Assistance
******* - 16th Jun 2022 Telephone request PCI DSS requirement
******* - 17th June 2022 Merchant Card Provider False Name Approved
******* - 21st June 2022 Legal Department / CFPB / JPMorgan Chase
******* - 21st June 2022 Request for Information
******* - 22nd June 2022 Formally requesting Wepay's Attorney's Name and Address
******* - 22nd June 2022 Legal Department. Formal request: Head of Legal and direct postal address
******* - 23rd June 2022 Formal Request to Wepay Legal Department
*******- 29th June 2022 Follow up: Formal Request to Wepay Legal Department

Tip for consumers:

AVOID LIKE THE PLAGUE!

Products used:

AVOID - Wepay has been stonewalling Wepay has been stonewalling for standard information since 7th Jun 2022 (one month) Last ticket - - Ticket 2477060 We have standard information: 1) formally request Wepay's Attorney's Name and Address 2) Card merchant's name where the funds were debited. 3) Clarifying what checks Wepay do: Name? Card Number? Expiration date? CVV? Address? 4) PCI DSS requires you to provide a contact telephone number We have yet to get a positive response to all of the above after one month. 2465549 - 7th June 2022 Account Manager Assistance 2470136 - 16th Jun 2022 Telephone request PCI DSS requirement 2470277 - 17th June 2022 Merchant Card Provider False Name Approved 2471812 - 21st June 2022 Legal Department / CFPB / JPMorgan Chase 2471291 - 21st June 2022 Request for Information 2472190 - 22nd June 2022 Formally requesting Wepay's Attorney's Name and Address 2472183 - 22nd June 2022 Legal Department. Formal request: Head of Legal and direct postal address 2472708 - 23rd June 2022 Formal Request to Wepay Legal Department 2475245- 29th June 2022 Follow up: Formal Request to Wepay Legal Department

Date of experience: June 22, 2022