Had requested an exchange (need to return Large for Medium size) and told they DON'T do exchanges cuz they are strictly ONLINE!! I had to return the items and then buy the "new" items at the higher price! I myself own an online store and DO offer exchanges for my customers. This is complete bullsh^t!
Sent us scratched, faded in spots and bubbling flasks, would not help us in returning them at all. Their site says they stand proudly behind their product, that's a joke. The lady over the phone wasn't even surprised that the quality of the product was poor and would not send us a return shipping sticker. Worst 300$ spent.
Having bought extras of an article for my daughter's wedding by mistake, I attempted to return them. The return policy was not generous to begin with; one was charged a percentage of the total as well as a return fee. "If you still wish to return ..." then you could. The information of where to return the items was hard to find. I had to track someone down and email them to ask. I got an RMA number and an address. I duly packaged up the items with the required info and paid to have them shipped back. THEY WERE RETURNED TO ME; the address was fraudulent apparently. It wasn't worth the hassle to pursue this but I would never ever use them again. Do not buy anything if there is the slightest chance you may wish to return it!
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