• WeChat

Overview

WeChat has a rating of 2.1 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WeChat most frequently mention customer service problems. WeChat ranks 109th among Chat sites.

  • Service
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Doesn't get any worse customer service or experience than this.
  • They are asking you to scan your QR code from a chinese person.
How would you rate WeChat?
Top Positive Review

“I have used WeChat daily for four years.”

Geoffrey H.
6/16/20

I have used WeChat daily for four years. I use both versions, WeChat for mobile phone and WeChat for Windows 10 downloaded to my laptop computer. My experience has been that this communications platform is reliable, fast, bug-free. There has been no issue with adding new contacts. Similarly, the deleting of contacts has been a simple process. Approximately 90% of my use is with my laptop computer. I unreservedly recommend this WeChat application.

Top Critical Review

“Worst customer service in the whole world”

Richard L.
6/7/20

No reason that my account got blocked. Phoned or messaged customer service for many many times, no body answer your phone even they said they will answer. Replied Message is always the same, it is copied machine answer. Waste of your everything.so unprofessional. Do not use it if you can.

Reviews (32)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) qr code (2)
Thumbnail of user carloss45
20 reviews
160 helpful votes
February 13th, 2015

It is "ok" - not more / not less...

Thumbnail of user alexas6
9 reviews
12 helpful votes
March 18th, 2014

Used for sending voice messages and chatting my friends when I'm in a mobile data.
This app is good.

Thumbnail of user hof4
5 reviews
30 helpful votes
November 5th, 2013

I am using we chat since last 5 to 6 months. In past few weeks i have noticed that i am not recieving messages on time. In order to get new msgs i always have to open wechat. Overall this app is fantastic.

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About the business

WeChat is a group chat mobile app that also offers video calls and voice chat.

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