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WebMinds Reviews Summary
WebMinds has a rating of 1.2 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebMinds most frequently mention and tech support. WebMinds ranks 2033rd among Software sites.
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Charged even though I deleted the program (that did not work) and let them know. Spent over an hour on the phone with them. I ordered a program for $39 and was charged $69. Very dishonest company.
I have most all of their products. I have never found them to not respond and always to be helpful. I always use email to contact them and they have always responded promptly.
I have never had any trouble with their products nor with support.
No response from the company. The phone number on their listings is not their own. The software actually worked, but I expected to pay $39.95 not $69.95. In case you need it, their real phone number is *******225
Why not respond to my emails and phone call, instead of here? I see now that the items were checked, as you described. My mistake for not noticing that I was purchase more than I thought I was. Your company could have been spared a bad review if you were responsive. I've changed your rating to two stars.
While using eraser on a computer, this site was a popup, but I thought it was part of the
Eraser install. I order a 59.95 package. Next day I saw an 89.95 charge on paypal. Sent an email to their contact us area, never heard back. Wrote again 10 days later, still no reply. Filed grievance with paypal, a rude person called and said they had no email address so I couldnt have emailed them. They also were charging me for duplicate photo remover which I never ordered. I have no keys to use either program but paypal says I must pay because Webminds says I ordered this. What?
Despite pages of documentation of how lousy this company is. It is sad that a company like this is allowed to bilk the public when there are legitimate business out there, who make an effort. But they sure continue to send me their propaganda - like
I'd give them a penny!
Hello Donna, I'm sending you a PM to check what exactly is the problem and with which software. We have a support ticket system and you can submit a ticket to get your license key and resolve any issues.
HI, I haven`t also received a confirmation e-mail or a licence key, but paypal confirmed I have purchased a licence for Easy Duplicate Finder.
I have sent two support requests and so far no answer, but I got a "promotional" e-mail from them so they can reach my mailbox.
Is it scam or just very bad support? You know maybe somebody in an offshore support who makes you wait a week or more before sending the key.
P. S: the issue has been promptly fixed through this site. Raising the rating from 2 to 3.
Hello Fab, it looks like some users are not getting the email with the key. These emails are sent automatically and sometimes they end up in Spam. I'm sending you a private message to resolve the issue and make sure you have your license key.
I purchased the upgrade from trial version to delete duplicate photos. I received my payment receipt but no license key. I have opened 2 tickets and requested 3 links to access my account but nothing back. No link resets, no tickets answered, no license key. This company does not reply to any requests but are quick to take your money. Very bad customer service. I feel like i have just been scammed.
Hello Dawn, I'm sorry that you're having trouble registering our software. Your license key is in the email you got after your purchase. I've just sent you a PM and I hope we'll be able to find your license key.
And then when you complain they respond with a very nice helpful message that requests your order number but give you no way of sending it to them.
The problem was dealt with and Daina has her license key now. For further issues, please feel free to submit a support ticket via product website.
Bought it and all I have received is a receipt and promotion. No licence key and no response to my inquiries or demands. They took my money and ran.
I have been waiting for a refund since September. I found the program too difficult to use so on the same day I bought it I asked Webminds to cancel and a refund. Got nothing but back and forth emails asking me why. I just kept telling them just to cancel. Then they said there would be a restocking fee for the CD. I never received a CD. I cancelled the order the same day I ordered. They said you activated the program. I told them naturally I wanted to use it. They can simply deactivate the key. I already uninstalled the program. All I want is my price of $69,80 credited to Paypal/Chase. My advice do not do business with this unworthy and difficult company. Not worth the aggravation!
I bought this product a few months ago and delayed installing it until recently. My computer began to have all kinds of pop ups. I took it to a tech place along with the CD from WebMinds and they said that there was all kinds of malware on it. So in addition to the inflated price $70 for the WebMinds CD, I was stuck paying for tech assistance. WebMinds did not respond to a request for a refund
Hello Ann. I'm sorry that you've had a bad experience but we guarantee that our products are free of malware. I'll forward your comment to Support but I need your order number to be able to help. Could you please provide it? Thanks!
I have cleared out over a thousand duplicate images, freeing up many gigabytes of room. I've transferred only the unique images from half a dozen flash drives, and in only one weekend have completed a task that I had been working at for months!
Haven't had it long enough to experience the customer support issues mentioned here, but in my opinion the money was well spent for the time saved in cleaning up my pics.
Thank you very much for your review, Tracy!
My Review of 3/15/2017 was written during my frustrations for paying more than I agreed to and not being able to get the Software going.
Since than I and the Company have come to reconciliation and I do hope, the Company will continue in that Direction I am changing my rating to 3
Hello Bill, I'm sorry that you had a bad experience with us. I suspect that you were charged $79.85 because additional option purchases were checked. I've forwarded your comment to Support and I've asked them to get back to you. Once again, sorry for the inconvenience.
I somehow clicked a wrong button or double-clicked a right button, and ended up purchasing two copies of one of their software packages that I needed only once. I wrote to them and asked for a refund. They confirmed that I had made two purchases and replied that I would be given a refund for one. After about two weeks of not seeing the refund appear on my card I wrote again asking for a status. I got a reply saying that refunds can take up to 10 business days to process. I waited again and then wrote again asking for a status. This time I got no response. I waited again and finally wrote again asking for them to please reply. Again no answer. I never got the refund. Stay away from this outfit.
Bought a copy of Duplicate photo cleaner because I was tired and didn't bother reviewing the site. When you install, it doesn't work, it pretends to scan and then gets to 99% and hangs there for days. Wrote to tech support and got a 5 word answer then nothing. Stay away from this software, it's a total scam.
Webminds Duplicate Photo Remover quit working. E-mailed Tech support 3 times. NO REPLY! Called their Tech Support twice. NO HELP! Kept trying to sell me virus remover.
" I do not reccommend "!
I purchased the easy duplicate finder for 3 PCS.
It does not install even a second time and the "SUPPORT RESPONSE" IS JUST REPETITION OF A PROCEDURE THAT DOESN'T WORK.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah, sorry for the confusion. The software was $39.95 and the rest were the add-ons selected in the cart. These add-ons are optional and users can unselect them before checking out. For these additional $30, you probably got another year of updates with a 75% discount and Duplicate Photo Cleaner for $19.95 instead of $39.95, an app to find and manage duplicate and similar images. Plus there was a free eBook in the cart that you can also download now.