Their packaging is very careful and the goods are in good condition!
Arrived on time, temporary problem, looks normal. I don't want any problems, that's a hassle!
Sincerely thank you for your feedback!
Problems can be solved very well, but the processing time is a bit long...
Thanks! Glad to have solved your problem. Sorry, sometimes we do have delays with the courier company, but in rare cases
Worked as advertised. Is working fine after many hours run time!
A rare genuine product, the most satisfying I have ever purchased online!
Sincerely thank you for your feedback!
They don't respond promptly. Still the order is not shipped since 6 days
Sorry for the shipping delay. Some heavy goods like turbochargers will indeed be slower. Courier companies sometimes delay
Mi paquete se perdió pero ellos lo repusieron rápidamente
Gracias. También somos responsables de la pérdida de paquetes, y presentaremos una reclamación al mensajero. Para los clientes, pagaremos el reemplazo.
Bon prix livraison rapide produit d'excellente qualité
I ordered product based off the literature corresponding with the model number of my mower.
It was over 3 weeks for it to be delivered, then the electrical connection did not match the connection on my mower. I have emailed about the need to return the item, with NO reply.
I realize the part being the wrong one, is not your fault entirely, just the whole delay in shipping and no response to the need for return is enough to warrant me not using or recommending your company.
Overview
The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the reliability of the parts received. However, significant concerns arise regarding customer service, particularly related to order fulfillment delays, incorrect items sent, and difficulties with returns and refunds. While some customers report satisfactory resolutions and commend the company's responsiveness, others express frustration over poor communication and unsatisfactory support. Overall, the feedback indicates a mixed experience, highlighting the need for improved customer service protocols to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Hangzhou, Zhejiang, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks to the meticulous warehouse packers