Way has a rating of 3.2 stars from 946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Way most frequently mention parking app, great service, and car park. Way ranks 372nd among Tickets sites.
This company responds to reviews on average within 12 days
The navigation feature in this app is a lifesaver. It not only helps you find available parking spots but also guides you directly to them. It takes into account real-time traffic conditions, ensuring you reach your destination as efficiently as possible.
I just tried to book for a couple days next week. I realized afterwards that I had the time correct but the days wrong. I called them to correct it and they flat out refused to and still charged me. I am now talking to my attorney for something could have been so easily rectified on their end. Now they'll have to pay more unfortunately. Be careful with this company!
The navigation feature in this app is a lifesaver. It not only helps you find available parking spots but also guides you directly to them. It takes into account real-time traffic conditions, ensuring you reach your destination as efficiently as possible.
It's easy to use, offers a wealth of features, and has made my urban parking experience smoother and more efficient.
Products used:
Parking service
Hi Robert,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Nice staff. Parked fine, using the text I showed my check out ticket, pick up was quick, and I was on my way.
Hi Tamara,
We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is quick and convenient, we appreciate you using our platform and hope to see you parking again with us soon!
-Way Team
Straight-forward. Chat response was within two minutes, provided good information. Indicated flexibility in scheduled times within the specified day for me. Thank you Way. Great airport parking services!
I just tried to book for a couple days next week. I realized afterwards that I had the time correct but the days wrong. I called them to correct it and they flat out refused to and still charged me. I am now talking to my attorney for something could have been so easily rectified on their end. Now they'll have to pay more unfortunately. Be careful with this company!
Hi David,
We are extremely sorry for the experience you had while booking with us. Unfortunately, some of our partnered locations doesn't allow us to make any changes to the reservation online past the check-in time. Also, our cancellation and refund policy doesn't allow us to refund any reservations after the check-in time without the approval of the lot. We are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we consider all our customers valuable and look into their issues seriously. The only possible solution in this scenario is to make a new booking with us for the correct date and time so we can refund the expired reservation as a one time courtesy. Please reach out to our support team at support@way.com for further help with this issue. Thanks for your understanding and patience.
- Way Team
I booked through the Way app and was quoted a 'Pay at Lot' price of $59.51. At the lot, the price shockingly jumped to over $100! The staff were unhelpful and unprofessional. When I asked about the shuttle (which was critical for my flight), they said the wait could be 20-40 minutes. Way's refund policy only allows refunds BEFORE check-in, making it impossible to get your money back if the price or service is misrepresented. They even tried to make me coordinate with the lot to confirm my on-site refund before refunding the reservation fee. This company is a nightmare!
Hi,
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at support@way.com
- Way Team
I booked parking then had to cancel 15 minutes later and less than 24 hours before. The reviews scared me when I had to cancel and had to install the app on my phone to actually cancel. The customer service was actually ok and would have given 5 stars for support, but they tacked on 25% on advertised rate at check out. The woman said the refund would be 7 to 10 business days but its already being processed - decent customer service, bad advertised rates.
Their vendor damaged my car and neither them or Way will take any responsibility. They overinflate their ratings of their parking facilities because if you look at google reviews they are awful. Sent me to Park AC at JFK and they damaged my car and as I read real reviews multiple people had the same complaint.
Products used:
Parking
I was going to park with them and I was half way through checking out but got distracted. They took me to the confirm these details before confirming your reservation page and I wanted to check my licence plate so I never clicked confirm. Come to find out that it did already change me and tacked on a fee for a subscription service as well? I don't want that. I ended up calling them and they canceled it right away, although they said it will take 7-10 days and I canceled it within minutes of it being booked. Time will tell if I get my money back. All in all I'm so glad I didn't book with them after reading these reviews!
Hi Laura,
We are so sorry to hear about the experience you had with us. Way is a third party online platform and we help our customers to reserve their parking spot at a much cheaper rate. We do have 7 million users across the US and is happy to deliver satisfactory service for most of our customers. We value our customers and look into their issues seriously. Thank you for your valuable feedback and we will make sure that you have a hassle free experience if you wish to use us in the future. If you need any immediate assistance, please reach out to our support team at support@way.com.
- Way Team
Great customer service. Immaculately clean indoor parking. Speedy shuttle service to airport. No long waiting in those cases when you're in a rush. Best $ deal. Works great. Makes life easier - no more searching for change for parking
Hi Justin,
Thanks for sharing this feedback with us all. We are always striving to meet all customer expectations when using our services. Thanks again for sharing!
-Way.com Team
Picked up on time very friendly staff. Been using company for a year now and it just gets better with time. I've used two of the sites so far but I'm preferred the parking lot right next to the airport
Thank you for your review!
Great price, easy reservation system. I selfed park and a driver was there immediately. Upon return, the driver took me right to my car. The shuttle ride is only a few mins to the terminal. I'll definitely park here again
Hi Sophia,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Nice interface and easy to use with interesting content. Found so many more things to do near me. Thanks Way
Hi,
We are happy to hear our platform is easy to browse for our users to choose their service selection. Thanks again for sharing your review.
-Way.com Team
This app allows businesses like JFK 52 parking in Jamaica Queens to leave bogus 5 star reviews. Look this so-called business up on YELP and you'll see the REAL reviews. When you try to leave an honest review for this place that isn't 5 stars, it doesn't post. Way should be more more responsible with the businesses they refer people to. This is a bogus, horrible, completely ghetto parking service that should not have a place on this platform. Do better Way!
Hi Celine,
We are so sorry for your experience while using our service. Please understand that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. All the reviews are approved from our end and pending for approval from the concerned lots based on their criteria. If you need any further help on a particular issue, please reach us out at support@way.com. Thanks for your time and patience.
- Way Team
See What's Happening all Week! Love this app! If you're looking for something to do today tomorrow or next week, Way will help you find where the action is and where to parks car!
Hi,
We appreciate your review of our App. We will continue to provide updates for our users to see what events or services are being offered near you. We look forward to seeing you book with Way in the future!
-Way.com Team
I reached out to their customer support team with a question, and I was pleasantly surprised by their quick and helpful response. It's clear that they value their users and strive to provide excellent service.
Products used:
car parking
Hi Rinck,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
-Way Team
I love this app! Has saved me many a parking ticket when I've had to extend my parking or when I've not had change. I am always bitterly disappointed when I go to a car park and realise they don't have Way! Love the new location feature so I don't even have to look at the machine! Keep up the good work guys!
I had to cancel my trip, had car accident on my way to airport and way refuse to give me my refund, the ask for police report, documents, more documets then insurance agency will ask for just to refund $150.00. So if u make a reservation with way and you are unable to use that reservation say good bye to your money, beware make sure u make it to your reservation even if you are dead!
Would highly recommend. Close to the airport quick link bus to the airport. Friendly, efficient staff.
Products used:
Way parking
Hi Treasa,
Thank you for your review. We are glad your experience with our services went well and will continue to strive for these experiences for all users. We look forward to seeing you book in the future.
-Way.com Team
Another aspect I appreciate is the seamless payment integration. Efficient parking garages. For those who prefer parking garages
Hi Devol,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
- Way Team
Booked parking at LGA airport. Arrived at 430am as per the booking and informed parking was full.
Got sent to two other locations (one was closed) and eventually parked in a location 5 miles away. Had to pay $25 for taxi and way have refused to provide a refund.
Avoid at all costs.
Hi Ed,
Thank you for your review. We apologize for the uncommon instance during check-in using your reservation. We'd be happy to assist you in resolving this issue and look into what we can do. Please message us back with your order number or email and we will contact you soon!
-Way.com Team
There were available spots at my home airport. It would be beneficial for the company to improve their system for handling reservation changes or cancellations, perhaps by offering credits for future use in situations like mine.
Tip for consumers:
Office is ok
A very easy to follow the app that really does only take minutes to book. Bonus is a good low cost service.
Hi Brian,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
My son turned me on to Way. Excellent experience! Very courteous and helpful drivers and prompt service to airport and return. This will be my go to parking at Way Parking
I can't review the whole parking set up as yet, but we have used this service many times, it's hassle free, courteous, no problems whatsover. No problem in recommending this car park to any friends or family.
Hi Steve,
We appreciate your amazing review! Glad you had a wonderful and positive experience booking your services with us!
-Way Team
Platform For Consumer Services
Hi Kissner,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
- Way Team