1 week after placing the order, we got a text stating that some of it is no longer available and we could ask for partial refund thru e-voucher or full refund (method was not stated). There's no detailed info as to which items are no longer available (though they were of course during the ordering period) and how much will be the new total given they have promo with spending limit.
So, I texted my response with "No" for canceling the order and given clarity that it should be back on the card used. Spammed their FB page with inquiries as well as their chat option. They said they will "look into it" while reading some of the complaints for over a month orders.
I asked to be refunded immediately but noone is answering my messages and their customer hotline is not working. A TRUE SCAM!

Deoproce is an expensive brand. I ordered in Watson's because I thought they can be trusted when it comes to providing a good quality product. I ordered Deoproce Daily De-Aging Cream for the amount of ₱2,590.00 plus the delivery charge of ₱65.00 for this single product, so I paid a total of ₱2,655.00. I am so disappointed because they delivered an expired product! It got expired last May 28,2020! What joke is this? Are you people trying to fool your customers by sending expired products & thinking that customer will not notice it? I trusted Watson's so much but they failed to provide a good quality service!

I've placed an order on July 25 and until now my order's status hasn't changed. Tried emailing their CS but what I get is a computer generated reply. Tried to cancel but they dont allow it. Tried calling their hotline but no one ever answered the call! WHAT A SCAM!

I love to shopping in watsons. There is a lot of promo and you can use some cards. There is a lot of beauty products that they really own to try.

The delivery and the products are really nice but the problem was on how are you going to get your refund if you received an incomplete order. I keep on sending emails and chatting on their chatbox but they are just sending me automatic replies.