I wanted to buy a sunscreen from The Face Shop. It was listed three times under three different prices. I contacted the owner and received an e-mail saying that my e-mail was received. No reply. For WEEKS. I bought the sunscreen elsewhere for a slightly higher price plus shipping (whereas W2Beauty has free shipping). I contacted the owner again and kept getting an automatic e-mail saying that my e-mail was received. No replies. I thought that perhaps my e-mail address was put on her junk mail list. It happens. I contacted her from three other e-mail addresses (Yahoo!, Hotmail, & AOL). NO REPLIES. EVER. I bought the cheapest sunscreen listed anyways and got a confirmation e-mail. I replied to the e-mail asking why there were three sunscreens listed and if one had more product than another. FINALLY AN ANSWER. It seems she only replies when you're giving her money (obviously I just paid for it) and she doesn't care about product questions at all. SIDE NOTE, there's NO information on products on her website: no ingredients list, no product amount (1 oz, 3 oz, etc.), and NO description. Anyways she apologized and said that her mobile shop had "syncing issues" with her online shop, and that there should only be one listed. After 2 weeks, the sunscreen didn't show up and I e-mailed her again (by replying to the e-mail she answered, NOT writing a new e-mail). No answer. EVER. The sunscreen arrived a week later and I hated it so much. I wanted to request a return but when you log into your account the mobile shop, you can't request a return. You have to go on your computer. OH BUT THERE ARE MORE "SYNCING ISSUES." If you checked out your items and made an account through the mobile shop, you can't log onto your account on your computer (the online shop)! Your account "won't exist" meaning that you can't log on and you can't make a return unless you checked out and signed up through your computer and not on your phone. I contacted the owner again and FINALLY a reply asking why I wanted to return it. I told her it burned my skin and she told me that I can't return it if it's opened. What the $#*!? How many customers are going to return something if they haven't even TRIED it? It's OBVIOUSLY going to be open because I TRIED it and now I want to return it. HOW ELSE would I know if I didn't like it or if it didn't work for me WITHOUT trying it on? Do you think people just order things and decide that they want to return it right when it arrives in their mailbox!? I explained this to the owner FROM FOUR DIFFERENT E-MAIL ADDRESSES. She finally answered one of them and disregarded my problem and said "dear, if you send too many e-mails it automatically puts you on the block list." WHAT THE F***? I send ONE e-mail from EACH e-mail address. UNLESS YOUR COMPUTER KNOWS THAT THOSE E-MAIL ADDRESSES ARE ALL THE SAME PERSON THEN I HIGHLY DOUBT I WAS PUT ON THE BLOCK/JUNK MAIL LIST. YOU ARE OBVIOISLY TOO LAZY TO REPLY. After finally getting her attention, after weeks, she told me that I can't make a return because the store that she bought the item from won't take it from her if it's opened and "she has a good relationship with them." OH so YOUR problems are MY problems now? I've never had a problem returning opened items from any other site in my life. You, Alice, and your website, are a disgrace. Never buy from here.