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Vtours, holiday that fits . . . . Not so with us. We had booked a package tour to Mallorca. Almost everything worked out well. Only the transfer from the hotel to the airport did not work: The bus that was supposed to pick us up did not come. We waited more than an hour. After telephone inquiry with vtours in Mallorca, where the pickup bus remained, we were informed by telephone, the bus does not come any more & we are to take a taxi. The taxi costs are of course refunded: "Just ask for a bill from the taxi driver. You can claim its cost from vtours later". . . Arrived at home I sent some emails to Vtours asking for reimbursement of the taxi costs. . . . No response. No answer from Vtours so far.

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