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Vodacom, SA Reviews Summary
The company exhibits significant strengths in product reliability and quality; however, customer feedback reveals serious concerns regarding its customer service approach. Many customers express frustration over prolonged repair times and inadequate support during contract cancellations, highlighting a lack of effective communication and responsiveness from staff. The recurring theme of unprofessionalism and perceived indifference towards customer needs suggests a disconnect between the company's service promises and actual performance. Overall, while the company’s offerings may be valued, its reputation is marred by operational inefficiencies and a failure to prioritize customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Y'all are actually USELESS. Ordered a phone from Vodacom SA and the delivery's through RAM—already a nightmare. I called IMMEDIATELY after realizing I messed up the delivery address (literally same street, just a diff number) and these clowns said they'd "note it down." Cool. Then tell me why my order that was already OUT FOR DELIVERY suddenly gets delayed by two business days over a minor change y'all could've handled in 5 mins? Now I won't even be home to receive it and apparently they "can't" deliver to anyone else? Lmfao so what now? Cancel the whole thing after I waited DAYS and paid y'all money? Vodacom and RAM both got zero communication skills, zero flexibility, and clearly zero interest in actual customer service. I'm so over it. Never again.
After my contract's end date, which was the 30th of May 2022, an employee contacted me enquiring if I want to upgrade or cancel my contract and I've told him that I wish to cancel the contract because prepaid works better for me in terms of my always traveling lifestyle.
But, even after the telephonic communication, Vodacom still provides me with the package and I can't use Vodacom services without using the package thus still charging me for the package.
I contacted Vodacom at the end of June after seeing that Vodacom has not yet cancelled my contract and the response I've received from an employee was "I can't cancel the contract, because it's going to be a long process". This is very unprofessional and brings up a lot of concerns.
Even after I've spoken to 2 employees from Vodacom, not 1 of them even mentioned how I can cancel the contract or even assisted me with the proper services. Vodacom has clearly employed too many incompitent people who obviously do not care about Vodacom's image. It's ridiculous.
I've sent an email to Vodacom's cancellation department on the 20th of August 2022 regarding this matter and still no interaction from them whatsoever. I did a follow up yesterday morning and this morning.
It disgusts me how careless Vodacom is towards their clients. All their care about is how much you are carrying in your pocket. Vodacom has accelerationism written all over them.
My cell phone has been in for 10 weeks for repairs. Countless e mails, promises but nothing happens. But i am still held accountable for my contact payment, airtime and data and i have no phone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members