Vivyxprinting Reviews Summary
The company enjoys a generally positive reputation, particularly for the high quality of its printing services and products, which many customers commend. Satisfaction with the ordering process and product outcomes often leads to repeat business. However, significant concerns arise regarding shipping delays and inconsistent customer service, with several customers reporting issues with order tracking and lack of communication. While some customers found resolution through persistent contact, the inconsistency in service responsiveness may deter potential clients. Overall, enhancing communication and reliability in shipping could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I don't even know if the product purchased will be any good. I paid for the most expensive shipping method and it's been sitting in Arizona for 2 days now with no movement. Shipment was supposed to arrive on the 19th you rob people for shipping cost!
Your company did a great job of bringing to life the experience that me, my brother, and my dad had walking across Abbey Road. You printed it into an album art sized photo which was amazing
Hey Peter! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I paid for expedited shipping and did not receive the product. I called and gave the order information and was told someone would call me back and they did not. It is now several days past the promised delivery date and no word. No shipping notice. Very disappointed
Hi Lark! Thank you for sharing your feedback! We're thrilled that our product will be part of your condo's restoration journey in Florida. If you need any assistance along the way, feel free to reach out.
I found Vivyx by using an online search for local printers. There are many options for photo printing, of course, but I found them and have been very pleased. I have been able to pick up my prints directly at their location in Phoenix. The one drawback is that they never notify me when the order is ready. I have to go to their website and use the chat function to find out if it the prints are ready.
Thank you, Brad, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Never received product. Can't get customer service to help resolve the situation.
Hi Kelly, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Customer service was great with questions. Took about a week and a half two weeks but well worth the wait.
Thank you, Lisa, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I received my print and it had a white border, which I did not ask for.
Hi Lily! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Super easy. Quick.Very happy with the quality and outcome I will use them again to have more printed
Hey Suzy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering is easy and has a variety of sizes. I got the right size print I wanted
Hello Emilio, we apologize for any inconvenience caused. The order was processed based on the artwork provided at the time of purchase, which included the blank space on the side, and it was printed accordingly. However, we’re pleased to hear that you were satisfied with the ordering process. If you have any further concerns, please don’t hesitate to reach out to us.
My order confirmation did not show a tracking number so I'm really confused as to where my order is, and if it even really exists..
Hi Brooke, we regret the inconvenience caused. Please be assured that we have received your order, and it is in the queue for production. It will get shipped as per the schedule and reach to you by the estimated date of delivery. If you require further assistance, please do not hesitate to contact our call or chat helplines.
Love the customized sizes! Also great to have multiple finish options.
Hey Mary! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I cannot say enough good things about Vivyx and their team, Clint, Christo, Simon and all the other many folks that have assisted me over the years. They address all of my issues via chat, email, or phone call expeditiously. We get compliments on the quality of our fine art print reproductions all of the time.
If you order often and meet a certain amount on an order, they have additional discounts you can take advantage of. They are all five star employees and I enjoy working with everyone and appreciate the extra mile they take occasionally for a special need we may have for one of our customers. Thank you Vivyx always. Lisa and Alexandra Nicole
artbyalexandranicole.com
Straight forward purchase. Final product turned out perfect. Very happy with my purchase and customer service. Will come back soon.
Great quality of the product. Good pricing. Great overall experience. Easy to place order and arrived as expected. Happy purchase!
Overall a great service from ordering process, website and order delivered. Great product and its printing with perfect lead time
Fast delivery, print is great quality with vibrant colors. Customer Service reps were very pleasant and helpful. Very satisfied with the service.
My experience was very good from start to finish. Customer service staff was very helpful and friendly. Product is just as expected.
Hey Simran! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality product as expected. Excellent service. User friendly website. I will definitely be back again. I wish I could give more than 5 stars.
The website is smooth and the service is too good. I would defintely recommend my friends and family. The product is of best quality with proper printing. The delivery was also quick.
Just received my Custom Photo Splits and I m in awe. The glossy photo paper option makes the colors pop and the foam core wrap mount gives them a professional touch. My walls look fantastic.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Johan, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.