Vivyxprinting Reviews Summary
The company enjoys a generally positive reputation, particularly for the high quality of its printing services and products, which many customers commend. Satisfaction with the ordering process and product outcomes often leads to repeat business. However, significant concerns arise regarding shipping delays and inconsistent customer service, with several customers reporting issues with order tracking and lack of communication. While some customers found resolution through persistent contact, the inconsistency in service responsiveness may deter potential clients. Overall, enhancing communication and reliability in shipping could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Pic turned out great. Online process for ordering was easy and the quality was great. Would definitely use again.
I purchased 30x40 wedding prints in black and white (frames purchased separately) and I'm absolutely in love! Quality is top notch. Arrived perfect. 10/10 would recommend to others!
Hey Adela! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Prints were promised yesterday, and I paid extra for that. No communication, no prints. As of right now, I would not recommend their services.
Hi Mike, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The colors were different colors in multiple photos and the second order that I paid for full price for both was marked by and messed up on the photos
Hi Deborah, We sincerely apologize for the confusion regarding the color differences in the photos and the issue with your second order. We understand how important it is to receive exactly what you expect, and we’re sorry for any inconvenience this has caused.
To assist you further and resolve the issue, could you kindly email us at support@vivyxprinting.com with images showing the discrepancies and any details related to the problem? This will help us investigate the situation thoroughly and ensure we address it appropriately.
Thank you for your patience and understanding. We look forward to resolving this for you as quickly as possible.
My experience has been amazing. I was so impressed with the quality of my order and how fast it arrived. I will definitely be a returning customer.
Thank you, Samantha, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Website is easy to navigate. Product came faster than quoted delivery date so I was happy about that.
Hey Hanah! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I had an issue with shipping choice, and the customer service, after a few tries, came through and fix the issue right away. They called and emailed to make sure the issue was resolved asap. Thank you
Thank you, Fahad, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Customer service does not respond. I tried to contact them to change the shipping method but no one responded. I can't event cancel or change the order
They were a little on the pricy side but TOTALLY WORTH IT. Quick ship and great print and paper quality. I will be back
Hey Joe! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Had a great experience with the customer service team
Hi Zackary, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Quick and easy... Checkout seems to be easier to use now.
Hey Bob! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Custom size options are great! Loved how quick we got it
Hey Carrie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Highly recommend. Have used this service multiple times, will be back.
Hey Kevin! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The quality of the photo is incredible. Highly recommend!
Hey Annelise! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Never received my order. I called to check and was supposed to get a response. Nothing, No call back, can't get through to phone number on order. No email response.
Hello Jennifer, we apologize for the inconvenience you experienced. We strive to provide efficient service to every customer, and it's unfortunate that you encountered an issue. We can see that our team has provided the resolution you were seeking. Nonetheless, we will take your feedback into account to improve the customer experience.
The ordering process seems fairly straight-forward. However, I am not satisfied with the description for hanging options. It is not clear if the floating hangar block attaches to my own supplied frame or the print itself. When I tried to chat with a rep, they were unable to assist due to a "system upgrade".
UPDATE: After receiving the large print, 26" X 66" on museum grade canvas, I can say I am completely satisfied with the quality of work from Vivyx Printing. I knew the resolution of the image was less than ideal for the print size, but I am very happy with the results. Regarding my earlier concern, a customer service representative was quick to offer solutions on the floating block questions I had. In addition, there was a shipping issue that was quickly taken care to my satisfaction.
I recommend Vivyx and would not hesitate to send them additional work!
Hi Steve, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We paid extra for expedited shipping and it was late.
Hi Hollis, we sincerely apologize for the inconvenience this has caused you. We request you to email us at support@vivyxprinting.com from your registered email and address it to the Social Media Team. Please be assured; we will resolve this at the earliest.
I found this website and thought it was awesome that I could print any sized canvas, however I learned that it was a bad idea. They didn't offer free shipping which was a bummer so I decided to do a pick up at their location. Their location address wasn't listed on the website so I asked the chat bot/person what the address was. I could not get an answer from them so I asked another chat person a few minutes later. They were able to give me an address in Phoenix which worked out for me since we were going to be traveling through there the next week. The website said my estimated delivery date would be Dec 17th and we were going to be picking up on the 19th. The morning of the 19th I had not yet received any confirmation that my order was ready for pick up so I tried calling the customer service line. I waited on hold to the most annoying messages. They never picked up and I got frustrated with waiting even though it said I was first in the queue. I called again a second time and after about 20 minutes waiting on hold I finally got through to a call center in India! Not Phoenix! And they couldn't tell me anything. These guys are idiots and I'm not sure why this company would hire a 3rd party company to answer their CS questions. They are literally ruining their business. After doing some savvy online research I found another review from a person that said Clint at the store helped her with her order. I then was able to find an partial email for Clint and I guessed the rest. Luckily I guessed right and he responded. He finished my order that day. Clint's email is *******@vivyxprinting.com if you need to get a hold of the company directly. He was the only person that redeemed this company for me.
The local pickup option needs to have an address listed in the shipping options. I had to send a chat asking for that information and the first person/bot (her name was Suzie) couldn't give me that information for some reason. I eventually was able to chat with another person/bot who new the address. That delayed my order process significantly. I also received an email the next day answering my question but this should already be listed on the website right next to the shipping options.
I was greatly pleased with the finished product. The color is fantastic.
We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very good product and easy to find. I recommend this to my friends and family
We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Outing was delivered with crinkles in the photo that will not come out. I have reached out to customer service and have been ignored
Hi Shane, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!